Dr.Patric is good, very service oriented. Unfortunately his front end staff spoil his reputation. The reception guy who's always dressed with tie looks very professional, however his conversations with patients and there carers is pathetic. My experience today was horrible. I was with my son who is 2.5 years & down with flu. I requested the receptionist if he can help us so my son can be seen by the Dr.Patric he denied it right away saying they r over booked , next appointment is next week. To top it he was so rude & asked me to go to another GP next door or go to hospital. The mission & commitment statements on Dr.Patrics website are only for read sake they are not implemented. Check the mission statement below. Me & my wife were & again denied services many in the past & today. I am really horrified that this person didn't even have courtesy to check with Dr. Patrick before he could deny me services. Dr.Patrick time to think about your representation in your front office ( The male staff) "Walk-in medical clinic" - Re-word your mission statement . Looks like a external consultant wrote your mission statement. "Nowell is a Family Practice and walk-in medical clinic dedicated to serving the community with excellent, timely and compassionate patient care empowering people towards wellness in body, mind and spirit."

They charge extra money on top of medicare card? Its like 15min service= $20+med card, 20min service= $40+med card and so on. They want this extra money in cash and provide no receipt. I have never experienced this anywhere else. When I asked the receptionist man about this, he was really rude to me and told me they need contribution. Anyways, I had to visit this place because there are no many options in Wolli creek and I was really sick that day. The doctor was good though. But the receptionist man was rude and impolite.

Hands down the best doctor I’ve ever had. Dr Patrick genuinely cares about his patient’s wellbeing and (unlike many other docs), he never rushes you out the door. He even remembers every family member and never fails to ask about them. He is also super considerate , helping me locate where I need to go for further tests and even does some of the blood tests himself for his elderly patients. The fact that he practices on weekends is also a plus for people that work. Honestly, cannot speak more highly of him.

Dr Patrick is very patient and is one of the better GPs I've been to. The medical rooms are extremely clean and well renovated for a doctor's office. The front reception were sometimes a bit abrasive but has improved their customer interaction since last visit.

I have been seeing Dr Patrick Ngo for the past 3 years and he is the most compassionate, caring doctor I have ever been to. The surgery is clean and beautifully furnished - it even has an aquarium! I highly recommend!

Dissapointing service, was recommended here by my parents. Visited in the afternoon because I was experiencing chest pains and was told there was no availability and the wait would be an hour. I informed them I was happy to wait the hour, but they told me it would be close to the end of their opening hours and to come back another day. I wouldn't be visiting here if you have an urgent or potentially lift threatening condition. Whilst I probably only had a chest cold, it could be far more serious and the lack of effort by the receptionist is disconcerting.

On Sunday my visibly distraught 10 year old son (with an ear infection) was turned away by a very rude, emotionless reception man because they "don't take new clients". There was no once else in the clinic at the time. I then went to the Wolli Creek Medical Centre who were kind, helpful and very professional. I do not recommend visiting Nowell Medical Centre.

Dr Patrick is the most caring, thorough GP I have ever met, takes the time to deal with every issue you come up with and explains medical procedures in detail, so that anyone would understand it. Can't imagine a better GP.