1/5 Kate F. 1 year ago on Google
1/3/2023:
This
business
owner
needs
to
learn
the
law
around
business
and
customer
rights.
GIFT
VOUCHERS
MUST
HAVE
A
3
YEAR
EXPIRY
BY
LAW-
Not
6
months.
When
a
new
owner
takes
over
the
business,
they
take
on
the
existing
vouchers
and
cannot
refuse
them.
I
have
confirmed
all
of
this
with
the
ACCC
and
fair
trading
are
involved
as
my
gift
voucher
(which
had
a
6
month
expiry
was
refused
this
morning)
very
rudely
by
the
owner.
As
a
business
owner,
you
should
know
these
simple
terms!
2/3/2023:
Response
to
the
owner's
response:
Well
it's
good
to
see
you
can
reply
seeing
as
I
waited
all
day
yesterday
and
still
today
for
a
reply
phone
call
to
my
phone
call
message
that
I
left
with
your
staff
and
still
have
not
had
a
reply
to
that.
You
didn't
address
the
fact
that
you
don't
comply
with
the
legal
terms
of
a
3
year
expiry
for
gift
vouchers
and
only
offer
a
6
month
expiry.
You
called
yourself
trustworthy
and
honest
but
this
isn't
either
of
those
things.
I
was
accused
in
your
reply
of
being
flippant
and
a
liar
and
there
was
not
one
apology.
If
you're
insinuating
that
I
have
forged
a
gift
voucher
and
that
it
is
not
real,
I
can
tell
you
that
my
gift
voucher
was
purchased
on
April
26th,
2022
(as
stated
face
to
face)
and
the
friend
who
purchased
it
for
me
has
proof
of
transaction
on
his
banking
ap
and
I
can
get
this
information
easily.
This
was
not
at
all
offered
as
an
option
when
I
was
inside
your
business
yesterday
and
instead,
I
was
told
no
to
using
the
voucher
very
rudely
and
sent
to
the
door.
The
two
people
I
spoke
with
inside
Paradise
Thai
yesterday
confirmed
that
you
only
offer
a
6
month
expiry
so
don't
try
to
accuse
me
of
lying
and
having
a
voucher
from
many
many
years
ago-
again,
this
is
not
honest
or
trustworthy.
If
there
is
no
number
written
on
the
gift
voucher,
that
is
a
mistake
from
your
business,
not
of
my
own
as
I
didn't
write
up
the
voucher
and
was
given
it
as
a
gift.
I
have
been
coming
to
this
business
for
over
8
years
and
always
had
great
experiences
but
clearly
that
was
under
the
old
management.
This
has
been
handled
so
unprofessionally
and
what
was
meant
to
be
a
nice
relaxing
massage
as
a
treat
for
my
birthday
has
turned
into
a
horrible
experience
and
is
extremely
disappointing.
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