3/5 Oleg L. 6 years ago on Google
Alma
Historica
Hotel
@almahistoricahotel
@almahistorica
probably
is
one
of
the
best
hotels
in
the
old
town
(Ciudad
Vieja).
And
most
likely
it's
a
hotel,
where
I
would
stay
again
if
I
needed
to
be
in
this
neighborhood.
However,
there
are
existing
problems
with
the
housekeeping
service
and
with
the
management
of
the
hotel.
I
stay
at
this
hotel
many
times
and
honestly
nothing
changes.
They
never
change
bed
linens
during
the
stay.
The
management
states
on
a
card
placed
by
the
bed
that
they
change
the
bedsheets
every
odd
day.
I
have
stayed
in
the
hotel
for
five
days
and
the
sheets
have
never
been
changed.
This
morning
I
especially
left
the
card,
which
as
well
informs
guest
that
if
they
prefer
to
have
the
linens
changed,
then
place
the
card
on
the
pillow,
I
neatly
placed
the
card
on
the
pillow.
However,
upon
my
return
in
the
late
afternoon
to
the
hotel,
the
sheets
were
not
changed
with
noticeable
stains.
It
was
obvious
I
should
inform
the
hotel
manager
know
about
this
ignored
request.
She
[the
hotel
manager]
said
that
the
policy
of
the
hotel
is
that
the
housekeeper
checks
how
dirty
the
bedsheets
are
and
decides
whether
its
necessary
to
change
them
or
not.
Meanwhile,
she
is
continuing
telling,
that
regularly
the
bedsheets
are
changed
after
three
nights.
However,
I
repeat
that
for
the
fifth
day
of
staying
in
that
room
the
bedsheets
never
been
changed.
I
try
to
explain
to
the
manager
that
what
she
is
saying
now
contradicts
the
rules
that
the
hotel
declares,
which
are
clear
described
on
the
card
(see
pic).
And
such
important
requests
of
the
guests,
as
the
cleanliness
of
the
bed,
are
ignored.
This
is
nonsense.
On
provided
pictures
you
can
see
the
sheets
with
dirty
yellow
stains
and
the
card
which
gives
hopefulness
to
the
guest
that
the
guest
is
quality
taking
care
by
the
boutique
hotel.
Since
I
spend
time
writing
this
review,
I
would
like
to
note
that
for
some
reason
there
are
not
any
glasses
in
the
rooms
where
I
stayed,
meanwhile
there
is
a
mini
bar
with
alcoholic
and
non-alcoholic
drinks.
And
there
is
no
laundry
services
and
no
laundry
bags
in
the
room.