Retroka Local Centro image

Retroka Local Centro

Used clothing store

🫤 First of all, I have known the store since it was on Colonia Street, but sadly these days the criteria for receiving is VERY random. I have brought new things to sell and they have not passed the reception and then you see shoes that are for sale RE used, worn, stained, even peeled off!!, knits or t... People often mention clothes, ropa, prices, good, store, hand, para, time, criteria, pero,


Address

Av. 18 de Julio 1847, 11200 Montevideo, Departamento de Montevideo, Uruguay

Website

www.retroka.com

Contact

+598 2402 3168

Rating on Google Maps

4.00 (434 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 7 pm
  • Saturday: 11 am to 2:45 pm
  • Sunday: 11 am to 2:45 pm
  • Monday: (Carnival), 10 am to 7 pm, Hours might differ
  • Tuesday: (Carnival), 10 am to 7 pm, Hours might differ
  • Wednesday: 10 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: clothes (27) ropa (13) prices (11) good (11) store (10) hand (10) para (10) time (9) criteria (8) pero (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 S 1 year ago on Google • 35 reviews
    First of all, I have known the store since it was on Colonia Street, but sadly these days the criteria for receiving is VERY random. I have brought new things to sell and they have not passed the reception and then you see shoes that are for sale RE used, worn, stained, even peeled off!!, knits or t-shirts with balls, etc etc. It's not understood. In 2nd place: The prices do not make sense. I have found a good opportunity a couple of times, but it is not usual. 3) Attention depends. In the cordon there are a couple of cool girls (only one or two), the rest are not very nice. In Punta Carretas they have a better attitude, friendlier, without a doubt. On the other hand, when I brought clothes to try to sell, in the office where they select in Cordón (next to the store) the girl was quite rude and unfriendly and did not give me any coherent reason why they did not receive my clothes, only that "did not meet the criteria." But it is not known what those criteria were, since I wore clothes with a single use, (or none at all) and quite wearable if you know how to combine to lower or elevate a look, current and for any age. It seems that they only want clothes for a certain age group and two or three specific styles. That explanation of not meeting a criterion (without knowing what that criterion is) is SO random, and after seeing those shoes coming off, etc., I left angry and never came back. I took the clothes to another store (and I must clarify that they are quite strict) and I had no problems. As a company that wants to make a difference, I would ask myself several fundamental questions, for example, improving customer service, some PR and customer service courses for the girls who serve, unifying clothing selection criteria and appropriate prices, not wanting to be a store of the shopping selling Second-hand. Well, these things also apply to a few "second" stores around the corner that are on the same page 🥴. (and some are already becoming Outlets of well-known brands and leaving aside common customers, I hope that doesn't happen to them too).
    11 people found this review helpful 👍

  • 3/5 Nica E. 1 year ago on Google • 411 reviews
    Variety of products, in good condition. Different brands. High prices to be second. Very good attention.

  • 1/5 Marta 10 months ago on Google
    Ni se molesten en llevar ropa común, ayer pretendí dejar una prenda de estación, en perfecto estado y limpia. Ahh pero no era de marca. Por ende me la rechazaron. La gente que busca ropa de marca no va a negocios de usados sino que la traen directamente de Milán no Nueva York.
    4 people found this review helpful 👍

  • 2/5 Sofia A. 7 months ago on Google • 15 reviews
    The service is bad, except for some girls, the majority of the Center store are quite unfriendly and used to mistreatment, especially the girls who are in the clothing reception area. When you go to collect they ask you to bring change, but always in a bad way. I understand the change, but just as you don't have anything, one can not have it and I don't have to put up with being looked at or treated badly, since it is your obligation and problem to get the amount of money that you have to pay me as a provider. The same with any other topic you ask, they always look at you badly and speak in a bad way, I remember when it happened to me when I consulted about the new website, they explained everything to me in a bad way and without enthusiasm. The criteria for receiving clothing are sometimes inexplicable, it depends on who serves you and surely it also depends on internal criteria that cannot say how, for example, the issue of sizes or clothing for a certain age. They focus only on taking “fashionable” and branded clothes. Although if the clothes are brand name but classic it doesn't work for them, for example skinny or straight jeans don't work, they have to be baggy because it has to be something that is "in fashion", they practically pretend that they are things that you bought the same year, something that totally escapes the concept of second hand, practically pretending to be a shopping store or a brand outlet. Honestly, they seem too pretentious to me, but beyond that I think the important thing is that they should inform the criteria when you wear clothes and they don't take them, because it shows that there are criteria that they have saved because they are not politically correct to say. But sometimes they don't tell you anything, you have to go around asking questions and a tense situation is generated, when sometimes you need to know so as not to go around wearing clothes that they won't take the next time. Yes, I appreciate and it seems correct that they are very organized with payments and so on. As for the prices, most of them are very high for a second hand
    3 people found this review helpful 👍

  • 1/5 Mariana G. 1 year ago on Google
    (Translated by Google) I made a purchase over $1000 and the size did not fit. They gave me a useful voucher for a month, due to personal and health problems I arrived 1 day late and they did not accept the voucher. I understand that for administrative reasons it is not accepted after the date (1 day) but it is also a lack of will and lack of interest in taking care of the clients. I asked to speak to the manager and they told me to sit down and wait because she was busy. Logically I had to leave because I work and I have obligations like everyone else. They kept 1,120 pesos from me. On the other hand, you also have to be very careful with the lighting of the premises since many garments have friction or stains and with the warm light they are not noticeable. I do not recommend the place since the prices are high to be second-hand and they present you with complications at the time of change, as well as little interest in the client (Original) Hice una compra superior a $1000 y el talle no sirvió. Me dieron un vale útil por un mes, por problemas personales y de salud llegué 1 día tarde y no me aceptaron el vale. Entiendo que por motivos administrativos no se acepte fuera de fecha (1 día) pero también es falta de voluntad y falta de interés en cuidar a los clientes. Pedí para hablar con la encargada y me dijeron que me siente a esperar porque estaba ocupada. Lógicamente tuve que irme porque trabajo y tengo obligaciones como todos. Se quedaron con 1120 pesos míos. Por otra parte también hay que tener mucho cuidado con la iluminación del local ya que muchas prendas tienen roce o manchas y con la luz calida no se notan. No recomiendo el local ya que los precios son elevados para ser de segunda mano y te presentan complicaciones a la hora del cambio, a la vez que poco interés en el cliente
    3 people found this review helpful 👍

  • 3/5 Nancy C. 7 months ago on Google • 185 reviews
    It's okay, there is something for everyone. There are small and large sizes. It is a place to go without rushing to search. They have clothes, shoes and handbags. It seemed messy to me, but it's my opinion that I don't like having to go through the entire store for something specific.

  • 4/5 Val 2 years ago on Google • 93 reviews
    The attention is very good. The girl at the checkout was a little unfriendly. After trying on the clothes, they disinfect them. That's very good. There is a lot of variety of cute clothes. Accessories are expensive, as there is an Allie outlet a few meters away with cheaper accessories. It's pet friendly!!
    1 person found this review helpful 👍

  • 1/5 Diego Z. 2 months ago on Google • 5 reviews New
    Leave clothes to sell, they take a long time to make the transfers, if they make them to you! because every month there is a problem transferring you, they are not able to comply with the terms of the contract! A shame They say that payment in transfers is only for amounts greater than $3000 and they refuse to do it but IN THE CONTRACT THEY MAKE YOU SIGN IT CLEARLY SAYS THAT IF ONE TAKES CHARGE OF THE VALUE OF THE TRANSFER IT HAS TO BE DONE. It's a shame that they don't even comply with what they make you sign.
    2 people found this review helpful 👍

  • 1/5 Mathías F. 1 year ago on Google
    (Translated by Google) I have brought clothes to sell and always a problem. Either they transfer me wrong, or they take a long time. Now whoever transfers is on license so they don't make payments, it seems like a joke but it's an anecdote! (Original) He llevado ropa para vender y siempre un problema. O me transfieren mal, o demoran un montón. Ahora quien transfiere está de licencia así que no hacen pagos, parece chiste pero es anécdota!
    2 people found this review helpful 👍

  • 1/5 wilman g. 6 months ago on Google • 3 reviews
    I went to get advice, so I could literally wear new clothes and the girl at the reception was divine but then someone who was next to her spoke badly to me as if I was asking her for a favor and the truth is I was very dissatisfied with the attention of that girl at that time. local in particular and it is the second time that the same thing has happened to me.
    2 people found this review helpful 👍

  • 5/5 Sergio G. 3 months ago on Google • 131 reviews New
    Excellent, nice clothes and attention, very respectful and warm.

  • 1/5 Fiorella R. 2 months ago on Google • 17 reviews New
    They should indicate what type of brands they accept because I carried a lot of clothes there and they didn't accept any because "it's not brand name and we only accept clothes from the latest season." What's the point of having a second-hand store if they only accept clothes that have just been purchased. I brought several things in perfect condition from Renner, Daniel cassin and lemon and yet they didn't take anything from me, they just wasted my time.
    1 person found this review helpful 👍

  • 5/5 vi l. 1 year ago on Google
    (Translated by Google) Second hand clothing store with a wide variety of clothes, prices according to the brand of the garment. They have very large testers, you can pay by card. The girls who attend divine. (Original) Tienda de ropa second hand con ropa muy variada, precios acordes a la marca de la prenda. Tienen probadores muy amplios, se puede pagar con tarjeta. Las chicas que atienden divinas.
    1 person found this review helpful 👍

  • 4/5 ANA LAURA A. 1 year ago on Google
    (Translated by Google) nice clothes The price a little high seemed to me to be second hand (Original) Linda ropa. El precio un poco elevado me pareció para ser de sefunda
    1 person found this review helpful 👍

  • 4/5 La vida es una fiesta !. 2 years ago on Google
    (Translated by Google) For a second-hand clothing outlet, the prices are expensive. But there is a lot of variety and quantity. (Original) Para ser un lugar de venta de ropa de segunda mano , los precios son caros. Pero hay mucha variedad y cantidad.
    1 person found this review helpful 👍

  • 2/5 Valentina R. 9 months ago on Google
    Fui sola y me quería comprar un jean. Como hay de mil marcas y talles mezclados, tuve q ir pasando de a 5 en el probador con mucho esfuerzo y no me ofrecieron ayuda. Tuve que entrar y salir varias veces, vestirme a las apuradas para buscar más jeans. Entiendo que la chica que atendía estaba sola pero no es culpa mía. El jean que me gusto y me quedo bien, lo deje bien apartado a conciencia. Le fui devolviendo los que no me llevaba y me dijo que el que me iba a llevar lo apartara a la izquierda y el Resto a la derecha. Eso hice y el jean que me iba a llevar estaba bien apartado. Lo compro, me lo llevo y cuando llego a mi casa NO ERA EL JEAN QUE YO HABÍA ELEGIDO. Era otro que encima ni me entraba. Suerte que vivo en la misma cuadra que la tienda y pude ir a reclamar casi al instante porque si vivía lejos que hacía? Ya ni se iban a acordar de mi y para encontrar el jean que realmente me quería llevar iba a ser un caos si ya no lo habían vendido. Encima de todo, la responsable no fue capaz ni de pedirme unas disculpas que creo que te sale natural no? Porque también trabajo en atención al público y si es un error mío me sale natural. Muy disconforme. Volveré solo porque me queda cerca y es barato pero esto me pareció muy maleducado.
    1 person found this review helpful 👍

  • 1/5 avrilsit4 :. 2 months ago on Google • 21 reviews New
    I brought my clothes over a month ago, they tell you that they create an account for you and they never created it for me, I already complained about 3 times and they only tell me “complain locally” and they don't solve anything. I'm going to go see if I can recover Whatever you take but whether you recover them or not, they are a disaster👋

  • 5/5 Jessica M. 1 year ago on Google
    (Translated by Google) Beautiful clothes at good prices 💗☀️❤️❤️ (Original) Hermosa ropa re buenos precios 💗☀️❤️❤️

  • 4/5 pau s. 11 months ago on Google
    Muy bien organizado, limpio y ordenado. El personal siempre es educado y muy atento. ¡Bien hecho!

  • 4/5 javier Garcia c. 10 months ago on Google
    Buena tienda con una gran variedad de ropa, especialmente para hombres, pero también para mujeres. Además, están muy atentos a sus clientes.

  • 5/5 Sandra D. 11 months ago on Google
    Todo impecable trabajando con muy buen criterio, hacia el cliente... Como vendedora que soy puedo decir que esa tienda esta muy bien manejada. RECOMENDABLE.

  • 5/5 Graciela P. 1 year ago on Google
    (Translated by Google) There is a lot of variety, and the attention of the girls is very good (Original) Hay mucha variedad ,y la atención de las chicas es muy buena

  • 5/5 Karina P. 1 year ago on Google
    (Translated by Google) Excellent atention. You find a variety of sizes and styles (Original) Muy buena atención. encontras variedad de talles y estilos

  • 1/5 Lucía Vidiella S. 1 year ago on Google
    (Translated by Google) I brought clothes in good condition and they did not accept them. Waste of time... (Original) Llevé ropa en buen estado y no me la aceptaron. Perdida de tiempo...

  • 2/5 maria del carmen martinez t. 1 year ago on Google
    (Translated by Google) I want to know the prices to resell. My no. It is 095563301. City jump (Original) Quiero saber los precios para revender. Mi n. Es 095563301. Ciudad salto

  • 4/5 Teresa E. 1 year ago on Google
    (Translated by Google) Sale of used clothes but of very good quality and excellent condition, the place is very neat and the presentation of everything that is sold Good place to visit (Original) Venta de ropa usada pero de muy buena calidad y excelente estado muy prolijo el local y lo presentación de todo lo que se vende Buen lugar para visitar

  • 1/5 Alicia G. 1 year ago on Google
    (Translated by Google) The attention is not very good, unfriendly people (Original) La atención no es muy buena, gente poco amable

  • 3/5 adriana G. 1 year ago on Google
    (Translated by Google) It has nice things but the prices are out of the frame of a second hand house. Absolutely expensive....for a few $$$ more you buy yourself unused...!!!!!🤪 INSANE (Original) Tiene cosas linda pero los precios están fuera del marco de una casa de second hand. Absolutamente caros....por pocos $$$ más te compras sin uso...!!!!!🤪 DEMENCIAL

  • 5/5 Tsuki K. 2 years ago on Google
    (Translated by Google) Excellent quality - price and very good customer service. (Original) Excelente calidad - precio y muy buena atención al público.

  • 5/5 Xaviera Iraola D. 2 years ago on Google
    (Translated by Google) Divine products and a very cordial attention, highly recommended. (Original) Divinos productos y una atención muy cordial, súper recomendable.

  • 5/5 Teresa C. 2 years ago on Google
    (Translated by Google) There is always something interesting. Everything very well presented and clean. (Original) Siempre se encuentra algo interesante. Todo muy bien presentado y limpio

  • 5/5 Fernanda P. 2 years ago on Google
    (Translated by Google) Recycling is in fashion and there are few places that take care of the quality of the clothes they sell like them, everything is impeccable, it's a pleasure to buy there, the 3 B's (Well Nice and Cheap!) (Original) Reciclar esta de moda y son pocos los lugares q cuidan la calidad de la ropa q comercializan como ellos, todo está impecable, da gusto comprar ahí, las 3 B (Bueno Bonito y Barato!)

  • 5/5 Beysa P. 2 years ago on Google
    (Translated by Google) Excellent store every time I'm near I pass by (Original) Excelente tienda cada vez que estoy cerca me paso

  • 5/5 Viviana garcía g. 2 years ago on Google
    (Translated by Google) There are beautiful clothes, variety, for men and women, casual, sports and party. Good prices. There are second hand and new. There are shoes, sandals and mushrooms. I loved! (Original) Hay linda ropa, variedad, de hombre y mujer, casual, deportiva y fiesta. Buenos precios. Hay de segunda mano y nueva. Hay zapatos, sandalias y championes. Me encantò!


Call +598 2402 3168 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✗ Wheelchair-accessible car park
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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