The massage was as expected. However, I was extremely disappointed in the flow of communication. The services were scheduled for more than 6 weeks out (arranged both a 1.5 hr massage and facial) and I have been a long term member of Massage Envy but first time at the Naperville South location. I took extra care to follow all directions and quickly respond to request for confirmation. What was not clearly communicated were the thresholds for other facial services. Had this been communicated, I would have adjusted my plans. Again, I scheduled the service more than 6 weeks out, so there was plenty of time to appropriately plan all services. Ultimately, after securing a sitter and planning this date for several weeks, I was unable to receive any facial services as scheduled. When I spoke with the manager, she was very laissez faire in response. It was advised that text messaging is the primary form of communication and the updates only hold a “certain amount of characters.” Let me say that, I reviewed the text 3x and the additional service I had is very popular, so it should have been included in their list. She then commented that they were unable to provide a full list of services and recommended time between services. I asked how was I supposed to know your expectations if they aren’t communicated clearly. I received a sarcastic response, that my recommendation was a “good idea” and the ole’ “I’ll share this feedback with my leader” comment. It was particularly ironic that the manager WAS ABLE TO CLEARLY COMMUNICATE A REQUEST FOR A TIP for the services I received, but didn’t attempt to troubleshoot or make me whole for the inconvenience. This hasn’t been my experience at other locations. I plan to continue my membership but I have no plans to return to this particular location. Luckily, there are several other locations in the area.

My Massage Therapist Jose was very personable. I could tell he loves what he does for a living. It was nice to have him work on my muscles. I also had a facial from Katie who was very professional. Her knowledge of my skin type and how I can maintain it daily was a great help. In this era of mask wearing I need to make sure I am protecting my skin. She broke down what I should be doing morning and nightly. Great experience overall.

Message therapist seemed to be a good person but probably a beginner. She didn’t perform confidently, needed multiple reminders to maintain the pressure. I don’t know if she was trying to not hurt me but at the end of massage I didn’t feel like I had a massage. It just felt like someone just applied moisturizer all over me and let me go.

Wonderful Staff! The manager SARA is the best out of all the locations and I’ve been to multiple over the years….I love going to this location. STEFAN is a great massage therapist, and the best I have had. He’s very professional,polite, kind,and respectful…I always feel so relax once he’s done. Like a brand new person😂He makes sure you’re comfortable and that the pressure is ok to your liking when he’s massaging you. He also makes sure the table is warm enough to your liking…..think everyone should try this location at least once🤗

Mary is so professional, kind and caring. She makes the customer feel so relaxed and comfortable during the massage session. She sure is a tiny, little lady but her hands are very strong for a deep tissue massage! I haven't had a better massage therapist ever! Due to Mary’s exceptional ability to give a massage, she is booked out for at least two months so the key is to make the appointments well in advance....also the front desk folks will text you if Mary has any cancellations. Just ask to be put on Mary’s call list and you will get in sooner!!!

Useless taking appointments. They never send a reminder and when you show up, they just say that they don't see any appointments on our name. This happened 3 times in a space of 2 days. I am done with this place.

Stefan has been the only therapist I see for the past 4 years. To-date he has been nothing short of professional and continues to hold the quality and standard of massage envy. If you can get an appointment with him, it is definitely a bucket list experience.

The spa is always clean and smells good. The music is so relaxing and my massage therapist, Jian is the best there is. He is so patient, kind, accommodating, checks in throughout the massage about pressure etc. he reminds me to drink water and use my heating pad until I see him again! He truly cares about my well being!

Patrice did an amazing job of using the right pressure, since I have quite a lot of muscle tenderness. She is professional and has an excellent way to work out all of the muscle knots. I will definitely be a repeat client!

Roel does such an awesome job listening to my aches and pain points and then addressing them during our session. He always has a few pointers for me to work on during the week for self-care so that I get the most out of the session! Thank you

Had a great experience. Danny and Angela were at the front desk, both super sweet and had lovely conversations with both. I personally like when customer service doesn’t feel like robots and I’m not some npc. Made me feel like an actual human, very respectful of boundaries. Everyone asked if I needed anything (water, tea, bathroom) I appreciated how thorough everyone was (also I’m just happy tea was offered over coffee) I had accidentally booked with a male therapist but! Jian did an amazing job. He was very respectful, kind, consistently made sure I was comfortable. My purse was falling off my shoulder and he took it for me which I thought was really kind. It was $75 for starting pay (hour full body) which personally I didn’t think was that bad compared to other prices in the area. It does go up after your first session but I do think allowing people to simply try it at a cheaper price is really considerate. I will be going back, Angela mentioned she does facials. I’d definitely like to get one done by her and another massage from Jian. Environment was very clean, soothing, calm, and friendly. No negative energies or hostility. Would definitely recommend:)

The quality of your massage depends on your therapist, and most of them are above average. A pleasant experience overall