1/5 David Vawter H. 1 year ago on Google
Showed
up
on
a
Sunday
before
2.
We
were
turned
away
for
service
at
the
front
door
because
“they
close
/
stop
service
at
1.”
After
taking
my
disabled
father
back
to
the
car
I
returned
to
inform
the
hostess
that
their
posted
hours
said
2
and
we
arrived
before
2.
I
then
asked
to
speak
with
management.
I
informed
management
of
our
experience.
Standing
at
the
bar
next
to
the
open
kitchen
I
could
observe
that
food
service
was
still
in
full
swing,
and
it
was
just
now
2pm
as
I
glanced
at
my
phone
(again).
I
told
management
that
service
staff
should
be
better
trained
to
provide
better
customer
service,
that
they
should
be
transparent
if
they
were
closing
early
rather
than
lying
at
telling
us
they
stopped
service
at
1pm.
I
motioned
multiple
times
toward
the
open
kitchen
which
was
definitely
still
in
full
service
and
preparing
orders.
Management
very
much
so
was
unresponsive
to
my
suggestions
to
improve
their
training
and
customer
service.
Attempts
were
made
to
“explain
away”
inexcusable
behavior
on
the
part
of
their
hostess
(lying
and
misrepresenting
their
operating
hours).
I
asked
that
excuses
and
“smoothing
over”
not
be
attempted,
as
what
I
had
experienced
was
legitimately
not
good
service,
not
transparent,
or
even
marginally
acceptable
standard
operating
procedure
for
a
restaurant.
Snark
was
definitely
on
the
menu
from
the
hostess
(prior
to
speaking
with
management)
as
well
as
the
manager
/
bar
manager
herself.
When
I
told
her
I
would
never
be
returning
there
I
was
told
to
“have
a
good
day,”
which
I
responded
with
“you
too,”
and
received
“I
will,”
in
response
(snark).
No
attempt
at
an
apology
or
“sorry
for
wasting
your
time”
or
“sorry
for
the
mix
up”
or
“sorry
for
our
hostess
giving
you
incorrect
information”
about
when
they
stopped
service
(2pm
not
1pm)
was
given.
My
family
usually
hit
this
spot
for
weekday
happy
hour
or
weekend
brunch
/
lunch
service.
I
will
never
be
back
and
will
encourage
everyone
I
know
not
to
bother
darkening
they
door
of
this
place
again.
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