3/5 ASHLEY O. 1 year ago on Google
First
time
trying
Tower
Taproom
after
my
husband
insisted
on
going
to
try
out
the
50+
taps
available.
We
were
excited
to
visit!
Pros:
-
Great
concept!
Love
the
option
of
being
able
to
taste
so
many
beers,
ciders,
and
wine.
-Food-
We
ordered
the
hot
lemon
pepper
chicken
wings
and
loaded
fries.
Wings
were
fried
perfect
and
tasted
good.
Didn't
really
get
the
spicy
flavor,
but
they
were
flavorful!
I
would
like
to
offer
some
constructive
feedback:
Customer
experience-
We
came
in
around
5:30p
on
a
Monday.
There
were
about
3
people
standing
near
the
register
that
pretty
much
just
watched
us
walk
up
and
didn't
greet
us.
We
were
given
our
pour
cards
and
sent
on
our
way
without
further
instructions.
This
is
a
self-pour
taproom!
While
that
may
seem
self-explanatory,
ideally
the
employees
would
have
1)
GREETED
US
2)
Engage
with
customers!
Ask
if
this
was
our
first
time
visiting
the
taproom
3)
Explained
the
process
and
given
an
overview
of
the
beer
selection
4)
Explained
that
we
will
return
our
pour
cards
when
we
check
out.
(This
is
not
our
1st
self
pour
experience,
so
we
almost
left
with
our
pour
cards
until
the
employee
asked
for
them)
Dirty
glasses-
Beer
glasses
should
be
clean
and
free
of
water
spots.
Water
spots
affect
the
beer
pour.
Cost-
I
totally
understand
that
self-pour
experience
is
a
big
consideration,
but
the
cost
seems
a
little
high.
If
the
beer
comes
out
foamy,
that's
wasted
money
on
a
bad
pour.
I
am
very
happy
to
come
to
Montgomery
and
see
places
like
Tower
Taproom
popping
up.
Hope
this
feedback
is
helpful
to
the
improving
the
experience
because
this
place
has
so
much
potential.