1/5 Sarah B. 9 months ago on Google
My
mom
and
sister
had
stayed
here
before
and
loved
the
experience,
they
even
invited
more
people
in
our
family
to
visit
this
time
(we
booked
3
different
rooms
totaling
$1,000+).
Unfortunately,
this
experience
was
NOT
good!
The
first
night,
my
mom
pulled
down
her
sheets
to
find
the
sheets
horribly
stained
and
had
to
contact
the
office
to
get
new
sheets
for
the
bed
(which
was
a
whole
ordeal).
Inside
the
rooms,
there
were
signs
starting
that
pets
were
not
allowed
on
the
furniture,
which
we
respected.
My
sister
has
2
dogs,
that
are
very
well
trained,
and
they
were
NEVER
on
the
beds.
My
mom
found
a
$117
charge
on
her
credit
card
from
the
lodge.
She
called
the
office
and
spoke
to
a
very
rude
woman
who
stated
that
dog
hair
was
found
in
every
layer
of
the
bedding,
and
that
the
room
smelled
like
dog
so
badly
that
they
had
to
air
the
room
out
and
not
rent
it
the
night
after
we
left.
The
woman
was
speaking
over
my
mom
saying
that
we
didn’t
follow
the
cleanliness
policy,
therefore
we
were
charged
an
extra
cleaning
fee.
If
they
have
such
an
important
cleanliness
policy,
why
were
the
sheets
on
my
moms
bed
DIRTY
when
she
tried
to
get
in
bed?!?!
The
woman
was
so
unprofessional
and
actually
hung
up
on
my
mom
during
the
phone
call.
First
of
all,
I
can
GUARANTEE
you
that
there
was
NOT
dog
hair
all
over
the
bedding!
Secondly,
if
dog
hair
is
SUCH
an
issue,
and
the
*smell*
of
a
dog
bothers
this
place
so
much,
then
they
shouldn’t
even
allow
dogs!
Easy
as
that!
This
was
a
very
disappointing
trip,
and
we
will
NOT
be
back!
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