Haha as others have said - these guys just turn you away the moment you get in there. It's not understaffed, just poorly staffed. I already got pre approved for my current account and was told to go into a bank for identity verification only He said "come back in February". Opened an account with Santander in the 5 minutes while I was walking away

Serious problems at this branch, employees do their best to persuade you they cannot be of any assistance, prior to you actually advising them of the reason for your visit. In their defense, when they reluctantly bring themselves to look into a matter, they are totally useless, so they do get 5 stars for consistency. Very disappointing, will not have my financial accounts with Barclays again.

Terrible bank with very rude staff. The Moortown branch had lovely staff, this branch is absolutely rubbish. And of course Barclays axe the good branch and leave the bad one. I'll be switching to a different bank.

Extremely poor service, ill mannered staff, they are not aware of the policies and client handling because the rules and information are different from staff to staff. They even don't deserve a single star on ranking

Worst customer service ever. Been there 3 times, 2 of them got refused to withdraw coins, another time brought in coins and they would not count it for me and told me that I have to go back home and count it myself. And the 3rd time I visited, finally got served with the biggest attitude. Sort our your staff that thinks they're better than everyone else and doesn't want to serve customers which are not there for business account reasons or dealing with big sums of money.

It's an embarrassment to admit I bank with Barclays. This branch epitomises its customer facing attitude. The inane greeting, "Are you alright, there?" Queuing at the only desk open - the second desk doesn't work! Greeters wander about. No Premier Account facility. Is this really the best that Barclays can offer?

Can't book appointments for any face to face visit, have to just turn up and queue. Takes forever as they seem they've about 2-3 advisors on duty at any one time, dealing with absolutely everyone including the people whose appointments take huge amounts of time. Currently sat in branch having been waiting for an hour already, having initially been given an estimated wait of 8 minutes. Useless.

my bank card expired 2 months ago , i orderd a new one and they say it will take 5 working days , i webt to them and told them i didnt got the card , is there any problem the said orderd a new one and it is been like that without a bank card for 2 months , i went to another branch in london , they told me they just need to confirm the address and these guys in leeds didnt confirm it all that time

If I could leave a review without a star I would!. Not a bad bank, but the staff were really disrespectful. I really think they could benefit from a customer service course.

I arrived a few minutes past 2 on Wednesday the desk was closed was quite upset as I had waited hours for a bus I wanted to deposit some cash a lady called Anne was very helpful and asked the lady at the desk to assist me which she did was very grateful to both of these ladies

I am lucky that I have second bank with Nationwide, always busy come back second day, and second day come back next day. Its just useless. Just moved all my saving out to nationwide. Avoid this bank at all cost. They are not really understanding you and trying to help you.

The worse bank I have ever had the displeasure of using. Still trading off the 'covid' disruption as a mask for it's poor customer service. It has one 'business banking' counter that they allow for everyday use. In a busy city centre, and one like Leeds that's meant to be a financial stronghold it's completely lacking the facilities needed. No wonder Barclays branches are closing down throughout the UK.

First time visit in years (had to pay in a cheque and took the bus) and only because EVERY other branch has been closed in Leeds ! Because of this I knew there would be a queue but even this location is minimalist inside...two counters I think and several side pods where you do things yourself. Huge queue. Hope I never have to go again.

Lie to your face. Play games and literally do not adhere to their own terms and conditions. Incompetent staff. Worst bank i've used.

I believe that the employees there or they don’t know or they don’t want to help you . They are very rude and whatever you ask them they cannot help you . They say call from the app or sort it out from the app. I don’t know why exist this branch

The real rating is somewhere between abysmal and a clown show . queuing for 45 minutes late morning … 1 clerk , but 2 or 3 staff doing their utmosts to get you to self bank on terminals even though that process can’t deal with 50%. Of the customers . Great to be asked in a city centre bank with no door security how much you wish to withdraw … thanks for telling the world . The staff are scruffy and unkempt , for god’s sake you’re a bank not a bowling alley ! Unfortunately my other accounts at Lloyds are handled in an equally unprofessional manner ! These places are only in business due to lack of competition. Customer Service only exists in their marketing campaigns. 3 in the queue walked whilst we were waiting .

It’s hard enough with the shorten opening time of bank, visited the bank at 3.30, an hour before closing time and was told they are closed and to come back the next day!？Staff showed no interest in helping customer, typical end of shift service...ITS JUST POOR!

Exceptionally rude and condescending staff with no ability to manage customers.

The staff is disrespectful and looks very impatient. If all business could be done online, you should all be fired.

The worst ever customer service. Lady at the cashier point is absolute waste of space. Complete useless.....1 hour waiting in the queue of 4 customers!!!!

There’s like 2 staff on having to manage loads of customers.

Louise service is very rode and unprofessional. Been there for a reference letter. braclays customer service team send me to branch. The lady in the front desk her name is Louise. state way refuse me they don't do it. I kindly try to manage her she was bit rude and unpolite and uprofessional. Finally I got it from same branch.

Absolutely no customer service and impossible to get an appointment. As soon as I can get to speak to someone a real person I will be closing my account

i actually think that the service isn’t as people are saying it is. I came in to access my online banking and get a statement the line was long , but they were very polite and patient with me as my phone was slow at the time.

It’s ridiculous, long waiting times, one counter working and to top it all off reduced opening hours. This means if you work you cannot be seen in branch unless it’s a Saturday. It’s poor from Barclays. I am moving my money elsewhere

Bad attitude, I was talking to the customer service on phone and the lady in the call wants to talk to one of members in branch, I passed my phone to a reception lady and she just hang up my phone with really bad service. And the wait in upstairs took ages. I spend the whole morning just to remove my card block!!