1/5 Jade N. 4 months ago on Google • 3 reviews
Absolutely
awful
experience!!
Attended
with
my
son
for
his
birthday
and
four
of
his
friends.
Called
prior
to
booking
weeks
ago
to
get
the
run
down
on
what
I
can,
and
cannot
bring.
First
when
checking
in
was
abruptly
told
I
couldn't
bring
in
the
cupcakes
and
food
I'd
brought.
Asked
if
I
had
a
knife
or
candles,
of
which
I
did
not.
Got
told
no
commercial
food
could
be
brought
in,
which
I
did
not.
Signed
a
waiver
upon
request.
Put
our
belongings
on
a
table
only
to
come
back
45
minutes
to
find
all
our
belongings
had
been
handled
by
staff,
moved
and
placed
on
the
floor,
how
dare
they.
Staff
member
said
you
can't
reserve
a
table!!
Then
got
told
to
move
into
other
part
on
table.
Which
I
did,
where
multiple
other
families
did
the
same
thing
as
I.
I
bought
a
coffee,
sat
at
table,
went
away
for
ten
minutes
to
get
kids
to
have
snack
and
sing
happy
birthday
to
my
son.
To
then
have
the
duty
manager
come
and
tell
me
it's
reserved
for
patrons
only,
I
bought
a
coffee
and
paid
to
be
there.
He
sarcastically
said
"
you
can't
just
buy
a
coffee
and
sit
here
for
five
hours"
I
was
there
for
an
hour,
which
was
a
shorter
time
than
others
there.
Five
minutes
later
he
was
back
telling
me
I
could
only
have
one
table,
as
others
were
waiting.
There
were
numerous
empty
tables
inside!!!!
Not
to
mention
we
had
8
people,
the
double
table
used
alongside
us
also
had
a
larger
group,
which
were
allowed
to
stay
there
for
hours.
We
sung
happy
birthday,
packed
up
and
left!!
As
we
sat
inside
the
swimming
centre
for
another
hour
I
watched
the
other
table
where
others
did
exactly
as
I
did
sit
there!!!
They
expressed
they
do
birthday
parties,
yes
for
minimum
ten
kids,
with
food
they
would
never
eat.
I
had
four
additional
children.
They
bullied,
harassed
me,
caused
me
embarrassment
as
multiple
people
were
looking
at,
and
listening
to
the
discussion.
And
they
handled
our
belongings
without
my
permission,
and
put
them
on
the
floor.
I
called
prior
to
attending,
found
out
what
I
could
and
couldn't
bring,
and
followed
the
rules
they
told
me,
to
then
be
hassled
all
day.
They
did
not
ruin
my
son's
birthday
as
we
wouldn't
give
them
the
power,
but
they
certainly
caused
me
so
much
undue
stress.
If
we
didn't
sing
happy
birthday
,
it
wouldn't
have
been
an
issue
they
just
wanted
extra
money
from
us.
Others
were
allowed
to
do
exactly
as
I
did,
and
were
able
to
stay
there
at
the
table
for
hours,
no
issues.
We
will
never
go
here
again.
Service
bullying,
centre
not
that
great,
facility
extremely
average!!!
Absolutely
terrible
experience..
we'll
stick
with
Noarlunga,
and
Marion
outdoor
aquatic
centre,
who
are
friendly,
welcoming
,
you
can
sit
where
you
want,
bring
your
own
nibbles
no
issues,
and
they
don't
bully
you