We had an amazing time this past Sunday night, January 30th. I called the day before and spoke to Michael to give him a heads up about our planned gathering. Upon arriving, the place was crazy packed. I was able to quickly locate Michael at the desk and he so was calm and collected! I appreciated this very much as he kept the ticketing process organized and smooth. Michael also did an outstanding job making sure that we had a space to enjoy my sons birthday gathering and kept our anxieties at ease. He deserves recognition, a raise, and a bonus! In fact, I think that all of the staff there last night did a very good job keeping it together. I wish we could have done more than just share some cake! Thank you all for another memorable birthday year and keep up the great work!

This place is pretty awesome for kids! It's a great workout for the high-energy kiddos. They have all kinds of stuff for them to do.

Ziggy was our party host and she was excellent. I highly recommend any parent out there looking to have a party, but not deal with all the stress. It truly was a perfect experience.

Although this may be a great place to have fun for both adults and kids, it is very unorganized when it comes to having birthday parties. We booked a birthday party for my great/niece from 4 to 6 p.m. The place was very crowded on that Saturday with a lot of kids and several birthday parties. We were told that we would be able to set up the eating area at 5 PM after the kids were allowed to jump for an hour. There was no place to store, ice cream and all of our gifts and treats were left on the cart behind the front desk area. At 5 PM we returned to the check-in area and were told that we had to wait until 5:40 PM in order to set up the eating area. This information was not relayed to us about how this company does parties when we confirmed and misinformation, was given to us when we checked in. Each time we went back to the check-in area, we were given different information from the people we spoke to. There was no adult to speak to because there were only teenagers running the place. This is not an issue that the teenagers should’ve handled. However, there should’ve been an adult on staff available to answer any questions. I do not hold the teenagers who are running the front responsible for the miscommunication. However, I do hold management completely responsible for how this business is run. Information regarding how parties are handled should be included on your website as well as detailed during party confirmation phone calls. This will eliminate any confusion or miscommunication during check-in, or during the parties themselves. Additionally, having a person to sign an agreement that outlines the birthday party process would be even better.

Our family enjoyed spending the afternoon at Big Air in Spartanburg today. My dad ordered pizzas and slushiest for the family. Connor and Malory were working and did an amazing job taking care of us!

I love Big Air Greenville and will definitely recommend it to anyone. I was really impressed with how great the employees were, especially Stephanie, she was a great hostess and super helpful. She was always there if I needed anything. Will definitely visit again!

I am only putting 1 start to leave this review. I’m very unhappy about my experience at Big Air. My children and I attended a party there today. All seemed well, until they wanted to get on a ride, the orange one in the arena that spins and goes upside down. I was told by the worker sitting at the booth in front of the obstacle course that the ride was broken, then just about 15 min later- my daughter approached me to inform me the ride was up and running. So I asked the girl about it being broken and her answer was “the ride hasn’t ever been broken- the guy you spoke with just didn’t want to operate it.” I didn’t understand why he didn’t want to run it when this is part of his job. But that went along with most of the people that worked today- I must say they were very rude and didn’t seem to like their job at all. We attempted to get a drink- bought the cup that comes with $1 refills & was refused the $1 refill. Attempted to ride the “animated rollercoaster” and the operator there was also rude, she sat there with her face rested in her hand and had nothing to say to anyone. For the money they charge us to bring our children here- you’d like they would allow us to use the items inside we pay for. Unfortunately this isn’t the case. I am very dissatisfied in this entire facility due to our experience today.

I purchased the 90 min party for my son's birthday. I must say for the amount paid and the quality of the place, I am extremely displeased and will NOT ever book here again! The majority of your staff are not only rude, but ridiculously lazy and unmotivated. My sister and I waited in line for over 20 minutes to ride the roller-coaster simulator as others just cut right in front of us and the girl running the ride allowed multiple times for the others to just sit and switch out their friend to ride again. This happened 4 times in a row. We finally spoke up and had our turn. She sat there with her head in her hand, staring at the floor. No concern for safety or orderly production. Afterwards, not only were we told that the ride in the back that spins was broken, we later saw it up and running with others on it. When my niece and her friend got on it, we confronted the one operating it, and said that we were told it was broken. And asked why our kids were allowed on it, if that were the case a few moments ago. The girl, then stated that the ride was nor has ever been broken down. That the guy earlier was probably just too lazy to do his job. I'm sorry but at almost $400, I expect to have had a better experience! At the party room time, our hostess was nice, but she was not attentative, we served our own self after she brought the drink and pizza out. As well as cleaned our mess up. You guys need to hire better employees. I'm extremely displeased, and hope in the future for others sake....you follow and train your employees to be and do better!