I’m very disappointed in my membership so far. This is the only place in our city that has indoor basketball courts. The problem is, the basketball courts are hardly ever available to use. If they are available it’s some random time during the day, for example from 3pm to 5pm. Nearly impossible for those of us who have regular 8 to 5 pm jobs. Paying $90 month for a family membership with the main purpose to use the basketball courts has been a waste. I’m sure they’ll reply, “you can use any of our other locations.” I get that, but I joined so that I could use my local location at least most of the time. I wish that they would make improvements in this area. I really don’t want to cancel my membership.

I am highly disappointed at the experience that I've had with the membership staff at the Kernersville location. This has not been a one or even two time incident. I have had several negative experiences with membership staff that have left my family and I feeling unwelcomed and unwanted. My kids and I truly enjoy the water park and playground, however to get to those facilities, we have to endure the membership staff and it has been absolutely frustrating on every single visit. The staff members are rude, snappy, condescending and impatient, this is over the phone and in person. There is a visible agitation from the staff members that I've observed when checking into the Kernersville location and the guest waiver process has been an absolute nightmare each time we've brought a guest, the staff members have been rude, impatient and condescending through the process. They become flustered and have snappy and rude comments towards my family and guests. Staff members don't speak to my family when we walk past them, when we enter the building or exit. This has been my experience 90 % of the time. I also get a heavy sense of racism in the air when interacting with staff members. This is super disheartening to my soul. Additionally, my teenage guest was falsely excused of using foul language and reprimanded for it for an extremely rude, condescending and snarky manner. When I came to my guest's defense in a polite manner, the YMCA team member proceeded to get into a back and forth with me in a rude manner. Who does that? Staff members should never get in a back and forth with a member who is paying good money for services. This is totally unacceptable. I also found out that this same staff member starting talking about me out in the open when I left to report her behavior. As stated my family and I have truly enjoyed the water park facilities and would love to continue to visit to enjoy the out water facilities, however I am extremely uncomfortable when interacting with staff members because of the rude manner that we've been treated. I've contacted management about my experiences and I truly hope that this problem is fixed because their slogan for serving all people seems to be false. The unfair and rude treatment that my family has endured seems to be baked into the environment and I pray that it can be turned around quickly. UPDATE: Management contacted me regarding my concerns and they were apologetic which I truly appreciated. I was ensured that my concerns would be addressed with the staff as a whole. This is good news, however I am still apprehensive to go back for a visit since the staff have been consistently rude each time. Hopefully, they will change for the better.

DO NOT GO HERE IF YOU LIKE PLAYING BASKETBALL , they got rid of the second court , changed it into a useless crossfit room one half of it and the other half is a multi purpose room I THOUGHT would be used for pickle ball and kids classes etc. BOY WAS I WRONG the basketball court IS NEVER free unless its nighttime with a million people trying to play basketball on one court when of the main baskets is broken , I can never go in and play basketball anymore , absolute idiocy , cancelling my membership , waste of money.

First, I have a family membership for my entire household so it isn't cheap for a monthly expense. However, my kids wanted to do swim lessons so I paid the extra for two kids to have the lessons. I should have known this place was a joke from this experience alone. Half of the classes, the mom's, but mostly me, had to attempt to track down an instructor or even the aquatic director. Good luck.... When we did have an instructor show up, it was a different one each time because people weren't showing up for work and not being scheduled for this paid class. No refunds, no apologies, and not even return phone calls. If there's a different person every day, how do you know where the class is? How do you know the progress of the kids? Other classes got certificates and ribbons saying what they could do and if they passed. My kids didn't get anything because they didn't even know it was the last day of class. Every time I got the opportunity to workout, there was no equipment available. And the icing on the top is why I'm leaving a review. I cancelled my membership 3 weeks ago and they just took next month's payment from my bank account. I called to get it straightened out and both people I can talk to are out of town for the next two weeks. I'm not pleased. I'd also add, the locker rooms always smell like feet, the showers smell foul, and lots of people get athletes foot and planter warts there!

The Kernersville YMCA is the best pool for lap swimming in the Triad. One, it's not crowed like others, so you rarely have to share a lane. You can always walk in and grab a lane. Two, the water temperature is always perfect for lap swimming. Lastly, the staff and management are super nice.

This was our 1st visit to the Kernersville YMCA Water Park. Went with my Daughter Cara and my 2 amazing Granddaughters ages 3 and 11. We had a blast!!! I would give them a super- duper A+++!

Horrible place to be if you want to play basketball. The courts are never available And never update the app to let us know that they are closed but I have to waste gas and find out in person. Ridiculous

they closed down one of the basketball courts and now there is only one which is never open and they never tell us when it is open have so we just to waste gas to come and find out and when it is open theres 20+ people in that one small basketball gym so its impossible to play a game

My family and I just became YMCA Members while visiting this YMCA Location and this is the First time my family and I ever went to a YMCA .They have so much to do for Kids and People Age 2 and up, It's Clean, Refreshing so much for kids to do and even classes and activities for adults this is our Favorite YMCA Location to Swim not just in the county the world . Our 2nd favorite to Work Out at in the County. they have a splash park, water park, indoor lap pool, indoor regular pool park, jacuzzi and a small playground outside near the water parks .

Love the outdoor pools and splash area I came especially for that. We are members of ymca and tend to go to king but there is nothing like. a nice outdoor pool for summer time We really enjoy it and will come every weekend

My favorite gym ever. Great staff great equipment. Jus plain fun place. My kids love the pool area

Awesome place to work out at and for family activities. Love that they have child care for while you're working out. Also they offer assistance to familys with lower income at a huge discounted cost! I had a friend that needed assistances, which saved them over a 3rd of the over all price which helped them tremendously. I love all the activities they have available for my kids and all the different programs they offer members. Over all a wonderful place to work out at, and I love the Jacuzzi/hot tub! I Highly recommended the YMCA in kernersville nc

This was the 1st time I had been to this one. And the employees was friendly. They have 4 pools, 2 inside and 2 outside. The workout rooms are well equipped and everything is clean. They are very helpful to disabled people. They explain how to use equipment and any questions you may have about anything at the YMCA.

This is a very nice YMCA and it has two large pools to satisfy your swimming pleasures. The Staff are courteous and helpful. Customers are courteous and do clean their workout machines after use. The complex is well maintained and clean. There are numerous classes and amenities that make this a great activity center. Join! You will be pleased.

This is a great facility for all seasons. They offer a plethora of group exercises both on the floor and in the pool(s). They have a top-notch gym, and the best of it all is the outside pool with a separate splash/shallow pool area for very young children. And it's all part of your membership. A seasonal membership at any community pool is $400+, so for mw, this only is a huge money saver. I absolutely love it that they have several umbrellas there that provide shade for parents who do not use the pool. It's always brimming with people and children, and it's very popular among the regional YMCAs. Last time we went to the pool, one of the donuts on the rope course in the outside pool was missing, which makes it impossible for children shorter than 5.5. ft to complete the course. I hope that as good stewards of the facility, they will take the time to fix it.

Just plain wonderful! The staff is warm, friendly, knowledgeable!

Love the pools. Swimming, the gym, and a healthier diet have helped me lose 90 pounds in the last year. Its all about what you make of it. Loves this facility!