I arrived before closing time with plenty of time...exactly two hours...it seems like they didn't really want to work...we arrived with something simple and they only sent us to the hospital...it's called urgent care...or not urgent... if you are near this place you better go to the hospital here you will not get the right treatment

I made an appointment with the insane idea I’d actually be seen. They took my copay quick enough, but that was all. I sat there an hour and a half because I’d already paid. The woman whose appointment was after mine came in to ask what was talking so long and the nurse told her she was next when the board showed I was next. I looked up a minute later to see I had been bumped down the list, again. At that point, I asked the nurse how I could get my copay back because I was moving down the list instead of up. She immediately adopted a condescending tone and reiterated they were “running behind”, like that explained at all why I kept getting bumped. I sat in that waiting room nauseous and shaking for an hour and a half for no reason. Why do they even make appointments? I strongly recommend giving this one a pass.

It shouldn't be called an urgent care if it's by appointment. I have been here for 3 hours. The only people getting in are those who have appointments. Allison is a very nice person the other girl at the front desk is extremely rude.

The staff were all very helpful and competent. They were very busy, first thing in the morning, but they worked me in within a half hour.

What I don't understand is why walk ins take priority over appointments.. It makes no sense. Traditionally, making an appointment meant you didn't have to wait. At this location, it's the opposite. I made an appt for a specific time and arrived on time. I watched as I saw my name repeatedly bumped for walks ins. Id be first in the queue, and then someone would walk in and then I'd see there name suddenly be number one, with it labeled "walk in" so it's not like it was someone who also made an appt. That's ridiculous. If I knew that walks ins were priority, I would have done that.

Not sure if this place understands what the meaning of an appointment. If we walked-in it would have been faster

I visited Legacy as a drop in and as any Urgent Care, found I needed an appointment which was scheduled the next day. I was told I could come at 8 am the next morning and maybe get in then. I did that and they saw I was the 1st to arrive and took me right in. The facility was clean, staff was professional and really listened getting chart info updated and testing done. I was in and out within an hour. The staff followed up with me 48 hrs later telling me they changed my RX to a better one after my tests came back indicating a change was needed. I am on the mend thanks to the Legacy Urgent Care staff! Thanks so much Legacy!!

Relatively quick and effective treatment, in and out of Urgent Care (Gresham Crossing) within about 45 minutes.

Children’s emergency department did a wonderful job. We went in on a late Saturday morning and had no wait. The rooms are wonderful, the nurses and doctors walked my child through every step, my child was well taken care of and we left with treatment and knowledge. Thank you to all the staff and medical professionals.

Waited 45 minutes (with an appointment) just to be LOOKED at by a Dr. for 4 minutes. Very unclear about what to do post-appointment, where my prescription would be going, and who would contact me. Representative on the phone was talking to other people while on the phone with me, not helpful at all. I still don’t have my prescription and probably will never get it. Thanks!

I was treated very respectfully making an appointment Saturday evening for the following day, Sunday. I also am happy to say I obtained a prescription from the Doctor who was on duty, ( my provider was not available because of the holiday and the call center sent me to a companion clinic/ physician). That provider didn't think I needed a prescription but told me to call in if I started having a discharge from my eye which I did and it began the following morning. I was called back from the state of Tennessee (!) to say that no providers in my area Portland, Oregon with my provider werw available to provide prescriptions. I was advised to go an urgent clinic. I was prescribed an antibiotic eye drop. A stye in my eyelid became infected. It may seem strange to think we may now have to present to an urgent clinic for such a common, ordinary condition. My husband and I use the same provider. I think they are overworked and their patient load must be overwhelming. Thankful sincerely for the treatment I received. Pam

Good urgent care, the nurse and the Dr. both listened to me without talking over me, and I feel like the questions they asked were thorough. Solved my issue and told me who to follow up with if it doesnt get better. Receptionist was nice and very helpful.

Jordan the wheelchair driver, reached out to us in the parking lot before we even came in. He helped set things up so I could stay in our car until a room was available. This really helped me. The gal that took my vitals was friendly and caring. The Dr who saw me was very helpful, took good care of my injury and advised me on what I needed to do from there. The wait was awhile, but it is an urgent care clinic. I'm so thankful they were there for me!

The staff is awesome. Dr. Dickinson is great, he's very knowledgeable and good and explaining things and making sure all of my questions are thoroughly answered.

My 1 year old toddler is prone to ear infections and last night I took her back in and had those worst and most traumatic experience. To the point where my own daughter didn’t want held or touched last night for bed time. I am completely shook and will be complaining. Never again! & also get some licensed and registered doctors that are actually from/ IN Oregon. Not out of state.

Short waiting time. Clean environment. Very nice medical professionals and staff. I felt very cared for and HEARD. Doctors don't always listen. Also, it was nice that my 11yo son and I were seen together as we were both sick. We have both recovered nicely. If I need Urgent Care again I would 100% go there again.

I had a terrible experience at this location. The nurse was extremely rude. I came in for a Covid test and for symptoms that felt like pneumonia, which I’ve had before. She couldn’t seem to understand why I was there.