I'm writing this review based on a car accident that involved one employee from Lee Johnson Mazda. The employee, Orlano Jimerson, was driving a customer car (sorry to owner whose car got damaged during service) which hit my car because the driver wasn't looking at the direction he was turning into. We agreed to settle with insurance but things happened next surprised me. 1) the employee chose to not respond to the insurance adjuster in a timely manner. Insurance adjuster who tried to reach out to the employee for weeks had to ask me to call Lee Johnson Mazda to try to get the employee to respond. Someone took my message over the call and delivered to him. Finally he did respond to the adjuster the same day. 2) unfortunately, the employee made the false statement of the incident that resulted in an inaccurate claim decision. I wanted the adjuster to have him contact me to sort this out, but the employee avoided the confrontation. 3) So I had to call Lee Johnson Mazda again to have someone leave him a message again giving me a call. The first manager told me to call back after the weekend because the driver left already, and said he would brief the driver's manager so that the manager will have context when I call next week. But when I called, the other manager Brent said he knew nothing about this (which means the previous manage didn't deliver the promise), and wouldn't share employee's info, which I can understand. I asked whether he wanted to learn more about the car incident his employee involved using a customer's car, but he's indifferent and didn't care to know anything. In the end, he took my name/number and I'm not sure whether he would deliver the message. Or the driver employee would ignore the message to avoiding discussing the fact about the incident. The reasons I'm leaving the one star review is because of these employees who represent Lee Johnson Mazda. Do you really want to shop in a dealership with employees who delay the request, lie, and couldn’t care less about the accident/damage to the customer's car? I would think twice.

After explaining, speaking, and going over the issues found with the service given at this authorized #Mazda @Mazda dealer in Kirkland, WA This will be my initial reviews of your policies, services practices, and ways how your company @Mazda #Mazda and affiliates are RIPPING OFF CUSTOMERS. We took our car to regular yearly maintenance inspections as recommended by the dealership and found that your policies to disclose service maintenance on disclosure, transparency and authentic awareness are NOT what should be to benefit the clients your serve. Your inspection and technicians as well management withheld important information on mayor car work that creates pit falls and eventually car will be out of service or needs to come back to charge more avoiding sharing real data about the important issues of the car. Your DISHONEST and ADVANTAGEOUS practices must be open to the public as people need to know how they should be AWARE of the WRONG your company and business affiliates are doing to customers NOT TO PLACE TRUST on your company, services and products

I just got my first ever car. Michael N's help was truly with kindness and sincerity. He provided valuable guidance without making me feel pressured. It was a really fun experience. I want to express my thanks to him for his kind help and the exciting experience 😁

I just got my Silverado from Lee Johnson Mazda and I cannot express how grateful and thankful I am for this dealership. To be more specific, car salesman Mitch O. Mitch was the best person I have ever worked with at a dealership. When me and my wife pulled up on the kids today with the new truck, their smiles were priceless. Our Dodge Ram was stolen in December 2021. If you ever had your car stolen, you know the pain my family was going through. Today, we celebrate. Mitch was super helpful, kind, down to earth, easy to talk to, and the best thing was he kept giving me hope that we were going to leave with the truck we wanted, the price we wanted, the interest rate we needed, etc. I couldn't stop thanking him for helping us in this process. Mitch today, my family smiled because of people like you. Steaks on me Mitch. Awesome customer service, awesome dealership. Thank you Mitch, and thank you Lee Johnson Mazda of Kirkland!!!!

I was doing research on many potential cars to purchase and replace my Mercedes earlier this year (Jan / Feb) and ended up being lucky enough to meet Mitch O. Mitch immediately gained my rapport by sharing his experience and knowledge on cars in general; and having an innate ability to understand where I was coming from in terms of balancing needs / wants. I ended up purchasing a completely different vehicle elsewhere in the weeks following, but never forgot Mitch's good knowledge and helpfulness which ultimately did impact my happy decision. Fast forward to more recent last couple weeks, as my daughter's car was failing in reliability and becoming a money pit, I was again out looking for a good vehicle to replace hers. I reached out to Mitch after trying various car makes and models and ultimately, he was able to find an excellent pre-owned Mazda 3 hatchback and kept it ready for me test drive. Mitch maintained his easy going and helpful demeanor though all my questions and helped smooth out the process of purchasing. He informed his sales manager of my disposition and style and I am very happy to say it was an unexpected pleasure to do business with Lee Johnson Mazda!

I went to LJ after a terrible experience at a different dealership and the experience here was the complete opposite. I knew that the car I was searching for was difficult to find and had insane markups. However, Angelo and the staff at LJ Mazda were amazing. He was professional and made sure I understood everything we were going over. Negotiating the price of the car was done in an incredibly transparent manner, they had no markup on the car, and was reasonably priced even given the pandemic's increase on car prices. The staff's superb attitudes, the way I was treated equally (as an adult), and reasonable prices earned my business. Angelo will make sure to treat you right and I'm certain that everyone else at this dealership will do the same.

Michael did a fantastic job helping us purchase a new CX-5. He provided clarity on the status of the vehicle and helped to expedite so we could take ownership before heading out of town. He wasn't pushy and provided great personal service

Great experience buying with them. I came from Oregon and Micheal helped the buying experience go very smoothly. Sent pictures and videos of the car to make sure it was everything I was looking for. Would update and call me with all details. Came up to see it and it was super easy to get the deal done. Definitely would recommend buying from here.

We're delighted with our experience dealing with Lee Johnson and Michael, in particular. He provided exceptional customer service both before and after our purchase, and answered all questions we had regarding the car, financing, etc. Fantastic job Michael and Lee Johnson ! We love our Acura.

Came in to buy what is basically my dream car, a 2018 Chevy Camaro ZL1 1LE. Hugo was a pleasure to work with and never pressured me into anything and worked with me through it all in a kind, reassuring manner. Unfortunately, when I first got to the location I was told that the car had been sold out from under me, but that was quickly sorted out by the general manager himself stepping in and making the needed calls to sort out what had truly happened to the car. Thankfully he quickly found out that there was just plans to take the car to another location and it had not actually been sold. The team put a brand new set of very expensive tires into the car as well as new brakes. The finance manager was also a pleasure to work with and explained everything in detail so as to ease my worries. This was also the fastest purchase of a car I have gone through with thus far, the whole process (although I did have to wait for the tires and brakes to be put on for roughly a week) took only about an hour or two on the day I came in to pick up the car. Thank you guys! I’m glad with my purchase thus far and I’m glad that you all were able to get me through this once in a lifetime purchase!

I recently bought a 22 Mazda 3 and let me start off by saying the sales department is amazing! After buying my car I took it in to have a couple warranty things checked out and let me tell you the service is incredible. Jim the general manager, is super helpful and made everything as smooth as it could be. He made sure we were well taken care of and had great communication. Scott over in the service department is a super cool guy and had outstanding customer service along with the fact that he took great care of my vehicle. The mechanics in the service department went out of their way to send an update video of my car and how they fixed what was going on. I’m blown away and incredibly appreciative for such good service!!

Just walk-in and ask for Mitchell Orlik. This guy serves you in your best interest. He helped us to find the best car for which me and my husband both agreed to and were happy while signing the papers. Buying first car should be a great experience and it was best for us. Thanks to Mitchell Orlik for the fabulous experience.

Excellent buying experience. Our salesperson-Anthony Easley- was very knowledgeable about the car and features. He was extremely communicative as to where my car was in production and delivery. He even put a bow on the car and adjusted my Bose stereo and woofer. We liked him so much we bought two cars from him. Definitely recommend Anthony!

Was looking to get a Miata. Mitchell was my sales rep and got one located to the specs I requested. Kept me informed, texted me a photo of the vehicle as it arrived on the truck to their dealership. They processed the paperwork efficiently and did a great job prepping the vehicle. Folks all friendly and the process went great. Drive into work today was awesome!

If you want to buy new Mazda you should visit Lee Johnson Mazda and ask Mitch Orlik for help. He definitely knows what he does and you won't have any problems and delays with document preparation. We came to this dealership on Tuesday evening, chose our future car and on Friday evening it was on our parking place. We spent 1 hour for all negotiations, providing documents and received great APR for financing and high quality consultation with describing of all potential additional options. Thank you so much.

Our experience with Lee Johnson was excellent. Nick Roche and Kenny Rodgers were great to work with and very helpful and knowledgeable about there professions. The used vehicle here are great quality at a fair price, we will be back next time we need a vehicle. Thanks guys great job, Greg

Yesterday my wife and I bought our first Mazda. The experience was great thanks to Lee Johnson team. Peyman Pourabed was very helpful and patient explaining all the possible solution to choose the best vehicle, finally he sold us the right car.

We had a wonderful experience here. The car buying process was super smooth and low pressure. Never felt that we were being taken advantage of or that all we were was a sale. We worked with Tom Oh and he did a great job!

How lucky I was to have Michael Johnson at Lee Johnson Mazda of Seattle help me. I was determined not to purchase a car the day I went into the dealership. Mikey greeted me at the door, educated me regarding all of the pros/cons of the models as well as packages available. He was completely honest - no slimy car salesman here! When he was unsure - he quickly got the answer - well ALL the answers. I drove out in a brand new car! Mikey contacted me the following Monday setting up appointments for the additional extras I wanted. This was the EASIEST car purchase ever! More important, I was treated with respect and I'm confident should I need anything in the future Mikey will handle it with ease.

I recently purchased a Mazda CX 30 from Lee Johnson Mazda, and I cannot emphasize enough how grateful and appreciative I am for the exceptional service provided by this dealership. I worked with Tim & throughout the entire process, from test drives to receiving my car keys, Tim ensured a seamless and remarkable experience. His dedication and willingness to go the extra mile in securing the exact specifications I desired for my vehicle were truly remarkable. I highly recommend Lee Johnson Mazda for their outstanding customer service & Tim is the best.

I noticed my tire pressure indicator light was on. I checked my vehicle for a flat, but did not find one. I was headed to the dealership to pick up my license plate anyhow since my vehicle is brand new. I asked if they had time to check out my tires. They were able to fit me in within 15 minutes. They had found a nail and unfortunately it was in a vulnerable area of the tire and needed to be replaced. They found me an immediate appointment. What I loved is that they texted me a video of what they found and I was able to then authorize the work. Loved that! Top notch customer service from all involved.

A major thank you to Mark LoPriore for the excellent work he put into helping me get what I wanted from Mazda! Though I thought buying a car was extremely stressful and overwhelming, Mark proved me wrong. I can be very particular with what I want out of a car and he helped make it happen! I’m thoroughly impressed and couldn’t be more happy. Don’t ever let your personality go dull because it SELLS!

From the moment we stepped into Lee Johnson Mazda of Kirkland, we were greeted with the utmost professionalism and warmth, thanks to Tim Johnson. His extensive knowledge of the vehicles was impressive and incredibly helpful in guiding our decision-making process for our new family driver. What stood out the most was Tim's patience and willingness to answer all our questions without any pressure to make a quick decision. He understood our needs and preferences for our new teen driver and provided a car that perfectly matched what we were looking for. Moreover, Tim went above and beyond by explaining all the features and benefits of the cars I was interested in, including a completely different brand. He also assisted us in understanding the financing options, making the entire process seamless and stress-free. His exceptional customer service didn't just end with the sale. Tim followed up to ensure I was completely satisfied with my purchase and to see if I had any further questions. It's rare to find such dedication and commitment to customer satisfaction. I highly recommend Tim Johnson and Lee John auto dealership to anyone looking for a new vehicle. Thank you, Tim, for an outstanding car buying experience!

*UPDATE 09/20/2022: Got a call from Jimmy Andrews, the general manager for Lee Johnson's Mazda. Very cordial and good conversation about the incident and the whole situation, and I was assured that measures had been taken to that no other customer experiences what I experienced. It's difficult to be able to admit mistakes and learn from them, so I respect Lee Johnson's willingness to admit the error from Angelo. What Angelo did is not good for any business, specially one of trying to sell cars to customers. ORIGINAL REVIEW: Angelo was my point of contact, and his lack of interest extended beyond his short and unhelpful email responses. I was essentially kicked out of the dealership after a test drive because he couldn't "just stay chatting" with me unless I wanted to make a purchase or reserve a vehicle as sold right then and there. He stayed on his phone the entire time he was with me, was incredibly condescending with his responses to my genuine questions and inquiries. And despite stating that there would "only" be a $1,000.00 markup over MSRP on the vehicle I wanted, he told be it would be $2,000.00 in person. He refused to appraise my trade-in vehicle, refused to answer my financing questions by instead saying "it's handled by the Toyota Motor Credit Corporation". I would recommend staying away unless you like being mistreated and taken for granted along with your money. The location is bare bones compared to just about every other Mazda dealership in the area, and it is quite telling that they need to offer a lifetime powertrain warranty to attract and retain customers. That is the only reason anyone would bother, like I did, to consider buying from them. Never again.

Had a great experience as a first-time car buyer at Lee Johnson Mazda! Every point of contact (Tim and Angelo were our sales reps) was very friendly and knowledgable. Getting a test drive was easy and they didn’t pressure us to make the sale on the same day. Ended up getting a great deal on Black Friday and couldn’t be happier with our new CX-5! We also had an incident where someone stole our temporary plates when we parked in Seattle (beware), so we came into the dealership the next morning and they helped us resolve the issue right away!