In the past I’ve not liked going to tire stores like Discount Tire. I still feel that way about the rest of the crop of Mavis, Firestone, and Blacks Tire. Each one of those, I’ve had up charge scams. Being a lifelong mechanic, I can spot a rip-off. At Mavis I saw a flunky take his glove and rub the dust off my Q40 Infiniti and try to tell the the shock cover, which was steel, was bad and rubbing the bottom of the shock. Mavis’ big scam are lug nuts. Your lug nuts are work out and a tire could fly off. Firestone it’s all about the Dark Fluids and your battery is low. Blacks Tire quoted my 82 year old Mother in-law 1100.00 for tires and an unneeded alignment. She drives 2k a year. I went to Discount Tire and 442.00 we were out the door. David in Monroe NC the Asst Mgr called me and took time to help me out since the tires I ordered were discontinued. My Wife’s car is here today and I’ll be bringing my Equinox in soon.

Poor communication. Waited while they were short handed for a tire rotation and flat tire check. Told them it could be a cracked RIM from the start. No one told me that would prevent them from rotating the tires. They took it off, and put it right back in same spot. Total waste of time, will just start doing my own rotations again. They didn't even tell me they didn't/couldn't do rotation cause of it. I just happen to notice it wasn't done today and had to call and ask why they didn't rotate them.

I purchased a set of tires for my wife's vehicle last year, it was time to get the tires rotated and I was treated with respect and professionallisim upon my return. Even though I did not have an appointment, Liberty was very accommodating and let me know that because it was not crazy busy they would get it done in about an hour. After I patiently waited for about an hour and 15 minutes, Pat came out with my vehicle ready to go, tires rotated and free of charge like it was promised when I purchased this set of tires. These days good customer service it very hard to find so I really appreciate the good experience I had.

I took my car in today and it was pretty busy but CHRIS was the nicest person I've ever encountered In retail. He was super helpful, kind and even called to let me know they were running behind. Not to mention he backed my car out for me because between me, you and all of the internet I suck at backing up. I will always go here as long as Chris is there! May Chris catch every green light on the way home from his busy day! ✨️ ❤️

Love this location. Everyone has the best customer service. My visit today started at 8AM, a phone call with Corey- who assured me they had my tire in stock. Later at 11:30, I was greeted by Ethan who stopped what he was doing to assist me. Great personality and an even better salesman, he sold me 2 tires, not just the one. He had me in and out in 22 mins- yes, I was counting considering I was on lunch- along with the help of two other gentleman. THANK YOU FOR ALL YOU DO!!

Needed new tires for my vehicle. Called them about the tires and set the appointment. Got there a little earlier than the appointment, with 5 minutes after I arrived, they had my vehicle in the bay, swapping out the tires. Not only did we get the tires for a steal, but they were also done way before time they said it would be ready. Plus, the warranty they place upon the tires is a blessing. Just a few weeks ago, my wife had three roofing nails in her tire. They put her a brand new tire on for $13 dollars. And they tires we had were over two years old. So, if you can find anywhere else you can buy a new tire for $13, let me know.

I have bought 3 sets of tires at the Monroe NC Discount Tire store, and directed at least one other person who bought tires there as well. The staff has varied, but they have all been outstanding and almost more helpful than I could stand. Most recently, service agent Gian went well out of his way (with appointments galore and down one technician) to accommodate my son's walk-in problem. We thought we were there to replace a damaged tire, but Gian discovered that we only had a damaged pressure stem which he replaced at no charge, then exchanged the repaired tire for the toy tire and sent us on our way AT NO CHARGE. I keep getting pleased at this store again and again.

Made an appointment so they can get me out the door faster, so they said on the phone. Spend 1h 15 mins waiting while other cars pull in and out.