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Neptune Aquatics

Pet store Aquarium shop Aquarium Tropical fish store

Fish store carrying a wide range of livestock, plus tanks, additives, accessories & plumbing. People often mention fish, selection, tank, store, aquarium, staff, plants, tanks, Great, Neptune,


Address

1238 N 5th St, San Jose, CA 95112

Website

www.neptuneaquatics.com

Contact

(408) 320-9802

Rating on Google Maps

4.60 (696 reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 AM to 7 PM
  • Friday: 11 AM to 7 PM
  • Saturday: 11 AM to 6 PM
  • Sunday: (Easter), 11 AM to 6 PM, Hours might differ
  • Monday: 11 AM to 7 PM
  • Tuesday: 11 AM to 7 PM
  • Wednesday: 11 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: fish (32) selection (14) tank (12) store (12) aquarium (11) staff (11) plants (9) tanks (8) Great (8) Neptune (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Hannah Van O. 4 years ago on Google
    Everything except Randall, tank, and the filter is from Neptune. They people are absolutely wonderful. I had so much fun getting all the plants, and they have such a large selection of rocks and plants. Huge saltwater selection as well. I can’t wait for my plants to grow in!! Thank you all so much ❤️ I’ll be back 😉
    3 people found this review helpful 👍

  • 4/5 Brady L. 1 year ago on Google
    One of few aquarium stores in the area that has decent weekly live stock and cleanliness of the tanks.
    2 people found this review helpful 👍

  • 4/5 Sabrina F. 2 years ago on Google
    Beautiful store, but outlandish prices. Some interesting uncommon freshwater fish great for small planted tanks, good selection of freshwater shrimp & inverts. Reef selection is great.
    1 person found this review helpful 👍

  • 5/5 Yilan S. 2 years ago on Google
    Got a sick piece of driftwood and some supplies. They have super well stocked variety and volume of driftwood of all types and sizes (4+ feet, Malaysian) and your hearts content of reef supplies. They even gave me an insulated travel box for frozen fish for free!
    1 person found this review helpful 👍

  • 1/5 Daniel R. 1 year ago on Google
    Visited Neptune a couple of weeks back and was shocked at how staff handled the fish. Although I understand there was an emergency & staff had to leave and finish the transactions quickly. There was no care by staff when fishing guppies out of the tank and into the plastic container before placing them in the bag. I had bough 2 guppies, which were swimming perfectly fine in the store tanks. The beautiful orange guppy I bought died a few days after acclimating it to my tank and the other beautiful yellow guppy just passed from symptoms that lead me to believe it sustained injury when it was transferred from the tank to the plastic container before being placed in the bag. Employees handle the fish with their hands and have very little care with the pets their customers bring home. I hope management emphasizes to their employees better care and attention to the fish they sell to their customers. Safe to say that I wont be coming back. TLDR: Staff is very rough with fish. Both fish of the fish bought at store died. One rather quickly and another from faulty air bladder. Staff handle fish with their hands when they cant catch them with the net. Won't be coming back.
    1 person found this review helpful 👍

  • 3/5 Tom L. 1 year ago on Google
    Great selection of coral and supplies but the saltwater fish person working when I visited seemed rushed and not very open to helping a n00b to saltwater. I don't think I'll go back unless I really have to. Update: I went back and service was way better. Really hard to beat their coral selection and prices so bumping up the star rating. I still find the staff to be so so in terms of willingness to educate but if you need good selection and good pieces this is the place.

  • 5/5 Jason H. 1 year ago on Google
    Great store that has lots of supplies, livestock, and plants. Selections range from common items and brands to high end systems and livestock. Good variety to choose from and prices are comparable. Will definitely revisit and continue purchasing.

  • 5/5 Stephanie H. 1 year ago on Google
    Visited Neptune aquatics while visiting my fish-obsessed siblings in San Jose. I was very impressed by the beautiful tank displays and variety of rare plants! The staff were very professional and knowledgeable and helped them decide on gourami for their freshwater tanks

  • 5/5 4 Fox S. 1 year ago on Google
    Absolutely the best aquarium store for the enthusiastically minded in all of the South Bay. Very helpful staff, tons of knowledge, and they don’t hesitate to share it with you. The salt water reef offerings is second to none in the area. They have coral options from $19 all the way to the “How Bad do You Want It Tank”, which is the top shelf corals. Many amazing fish as well, and the definitely don’t leave the fresh water hanging out to dry. Just go, you will not be disappointed. No they don’t have a phone number, but it’s really better to just go get the in person experience. You won’t regret it. 😁

  • 5/5 Alexa H. 1 year ago on Google
    Great aquatics store. The staff are really friendly and knowledgeable. They have both freshwater and saltwater fish and accessories. They typically have a good plant selection, if you come close to a shipment. Their fish are healthy and well-cared for. I have gotten both my betta fish here. Last year, they were keeping multiple betta in the same tank, but I haven't seen that recently. They have a great selection of betta, including dragonscale, koi, and alien. Their betta are a bit more expensive than other aquatic stores, however, Neptune has a better selection and more variety.

  • 5/5 Sandy T. 1 year ago on Google
    Great fish store. All the tanks looked well maintained and vibrant. Staff was knowledgeable about their stock. We bought 6 fish and all acclimated to our tank and are doing very well. Only odd thing is that the front door was locked (with no sign), we had to go on/out thru the loading dock/garage. That didn't feel particularly welcoming but it was minor.

  • 5/5 Miguel T. 1 year ago on Google
    Wow. One of the best aquarium stores I've been to. The selection is awesome and the prices are great. They gave me some advice on what would work for my tank and it was spot on, highly recommended!

  • 5/5 Sharon F. 1 year ago on Google
    Wish we lived closer, this would be our go to for fish and supplies. Loved this place!!

  • 1/5 Romulo G. 9 months ago on Google
    This store are really unfair they sale to you all sick stuff . They sale to us a really sick fish with parasites fishes the all dead after 2 weeks with Brooklynela sicknes . They all dead together.

  • 5/5 Manas A. 9 months ago on Google
    Fantastic experience here! The staff is very friendly and helpful to newcomers of fishkeeping. Walked away with some new tetra friends 😁

  • 4/5 J R. 6 months ago on Google
    Really good selection of livestock and dry goods, not a 5 star because of the prices. There is definitely a higher markup on items.

  • 5/5 Lila T. 8 months ago on Google
    Our first time buying a tank and fish. Spensa was so helpful during the process. She was patient with all of our questions and helped us a lot. Thank you!

  • 5/5 Jan S. 1 year ago on Google
    I've purchased 2 UNS stands, 1 UNS tank and many plants, pea puffers, and snails from Neptune. The other UNS tank I bought was used, but he bought it at Neptune also. Lots of variety here and the employees are friendly. I highly recommend Neptune. Cerissa also answers her emails in a timely fashion.

  • 4/5 Vikas M. 1 year ago on Google
    I went to Petco to get some recommendation on pond pump and they asked me to visit this place instead. I took time to go this place and found beautiful aquariums and a variety of fish. I was told that they will sell only indoor aquarium and fish. I also wanted to buy Koi fish but they told me they will not sell that too. So folks who want to buy an indoor aquarium and fishes must visit this place.

  • 5/5 Robert E. 1 year ago on Google
    Great place for your aquarium needs salt and fresh water.. they sell just about anything you need.. very organized.. very clean.. display tanks are very well maintained/clean. Alot or coral and fish to choose from. Equipment and tanks and much more.

  • 5/5 Tharindu A. 1 year ago on Google
    Excellent service. I needed a tunze chaeto reactor and they got me one asap and communication was on point. Great selection of corals and fish.

  • 4/5 lisa r. 1 year ago on Google
    Lots of salt water fish and coral to choose from. Customer service is usually okay, depending on who's working. The employees are very knowledgeable.

  • 5/5 Jerry M. 1 year ago on Google
    One of the best aquarium stores in the Bay Area. Great corals and fish. Very knowledgeable staff. Our go to store fore our salt water aquarium.

  • 5/5 Jessica B. 2 years ago on Google
    This place is a fish hobbyist destination. They have beautiful fish and reef supplies for many price points The staff is wonderful and very knowledgeable. I love that they have a full staff. Tanks like that don't care for themselves. Wonderful place to buy coral, fish, and tank items. Gold standard for the hobby.

  • 5/5 Eve M. 2 years ago on Google
    Beautiful store and nice people. Will answer all questions and will get you what you really need. Know that aquarium as a hobby is not cheap, but definitely worth it.

  • 4/5 Gerald E. 2 years ago on Google
    Professional and knowledgeable employees. If the sales person isn't sure about his/her advice, he/she will consult. Good pricing and lots of fish, coral, etc

  • 5/5 JBR �. 2 years ago on Google
    Top aquarium store, one of the best in the Bay Area. Display room is eye candy, jaw will drop. Great selection of salt & freshwater fish, plus healthy corals. Very friendly service. I don't mind having to drive 150 miles round trip.

  • 5/5 Joel B. 2 years ago on Google
    Best aquarium store that I've been to as far as freshwater plants and equipment, including tanks, stands, hardware, rocks and wood, CO2 setups and refills/exchanges. Lot's of nano fish too. They seem to have a lot of saltwater plants too, but I know nothing of saltwater, though they have a huge beautiful saltwater plant/creature display (whatever they are, do plants move around?) right in the middle. You can't call them but that is how their service is so good cause they're never on the phone. You can check stock online or email them. Even when it's busy, you won't have to wait long. Most of the time someone assists you as you walk in!


Call (408) 320-9802 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business
    • ✓️ Identifies as veteran-owned

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