1/5 Crystal J. 2 years ago on Google
Oh
where
to
start!
I
have
been
a
patron
of
this
establishment
since
2004.
One
of
my
earrings
fell
into
my
bathroom
sink
drain
so
I
thought
it
would
be
best
to
get
both
earrings
cleaned.
I
was
told
it
would
be
$15
to
clean
my
earrings.
I
had
no
problem
with
that.
These
are
what
my
earrings
looked
like
AFTER
they
were
cleaned.
I
was
told
I
needed
a
polish
as
well
to
remove
whatever
else
was
still
visible.
Why
would
I
agree
to
a
polish
after
the
lack
of
cleaning?
I
couldn’t
believe
an
employee
told
me
my
earrings
needed
to
be
polished
as
well
after
I
was
able
to
VISIBLY
pick
dirt
out
from
the
back
of
my
earrings
with
my
fingernail
AFTER
the
cleaning
that
took
place.
Polishing
and
cleaning
are
two
entirely
different
things.
Why
would
I
polish
something
that
looks
like
this
after
the
fact?
The
dirt
literally
fell
on
the
glass
display
case
yet
I
was
told
a
polish
was
needed
afterwards.
The
circled
areas
are
locations
of
dirt
buildup
which
clearly
are
still
visible
after
the
cleaning
I
paid
for.
I
could
understand
if
a
cleaning
AND
polish
were
recommended
after
careful
observation
of
my
earrings
upon
entry
to
the
establishment
but
that
was
not
the
case.
Polishing
to
remove
scratches
should
not
be
suggested
if
a
cleaning
is
what
is
asked
of
an
establishment.
The
mention
of
rhodium
coating
should
not
be
suggested
if
visible
dirt
is
still
shown
on
the
very
surface
of
an
item
and
visible
dirt
was
removed
with
a
fingernail
AFTER
a
cleaning
has
been
performed.
Also,
I
do
not
remember
the
cleaning
of
any
of
my
jewelry
in
the
past
being
completed
in
under
two
minutes
so
that
just
added
insult
to
injury.
At
the
end
of
the
day,
it’s
not
about
the
price
because
I
would
have
gladly
paid
for
a
polish
and
cleaning
if
it
was
suggested
beforehand.
It
is
about
the
blatant
lie
I
was
told
after
paying
for
a
service.
If
you
can
lie
to
me
about
a
cleaning
service,
then
I
can
only
imagine
what
to
expect
for
future
purchases.
Honestly
I
will
never
return.
4 people found this review helpful 👍
