3/5 JAM 11 months ago on Google
When
booking
it
advised
to
pay
€10
per
person
if
you
wished
to
access
the
thermal
spa
during
your
stay.
We
paid
this
on
arrival
along
with
full
payment.
We
visited
the
spa
soon
after
checking
in
after
a
3.5hr
drive
&
the
spa
receptionist
advised
access
is
free
to
hotel
guests.
We
assumed
this
was
a
simple
mistake
but
upon
leaving
the
spa
we
approached
the
check
in
desk
to
ask
why
this
was
charged
unfairly
to
us
&
the
lady
was
abundantly
hostile,
seemed
annoyed
that
we
asked
this
question,
was
not
friendly
whatsoever
&
walked
away
from
us
without
explanation.
She
poked
her
head
into
the
door
for
staff
&
kept
us
waiting
for
over
2
minutes
&
said
‘fine,
I
will
refund
you’.
I
asked
if
she
needed
my
card
&
she
shook
her
head
&
looked
away…
no
manners,
no
apology,
no
politeness.
The
spa
is
a
joke.
Everything
is
broken.
It
is
dull,
drab
&
neglected..
there
is
growing
mould
on
the
light
above
the
pool.
The
carpet
in
the
terrace
lounge
is
so
dirty
it’s
very
unattractive.
This
hotel
has
gone
down
hill
since
covid,
we
visited
in
2019
&
why
we
wished
to
visit
again.
The
hotel
is
noisy
at
night
but
hats
off
to
the
Ivy
Restaurant
for
supplying
me
with
a
gluten
free
breakfast.
Much
appreciated
however
I
asked
for
eggs
&
never
received
them
or
a
reason
why
not.
Rooms
are
very
clean,
those
ladies
do
a
great
job.
Free
parking
is
good
&
bar
staff
are
friendly.
Received
refund
but
won’t
be
back.
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