I can be empathetic regarding what the world has been through the last two years, as well as understand how difficult it must be to catch up, have proper front-desk staffing, nurses to answer questions, as well as have the availability of staff to answer the medication lines. I do also not truly know if one office staff member is managing the two lines. I will also add that with the recent hurricane, the office likely had to rearrange several appointments and catch up on doing so. However, these excuses I am providing for this office does not seem to be an acute issue, based upon reviews. The way this office is ran is inexcusable and unacceptable. Waiting over two weeks for a phone call back in regard to a patient and their mental health is unjustifiable. This field of work is difficult, however, it is what the office staff and medical providers signed up to do. In mental health, we are not dealing with individuals with issues that can be pushed off (i.e. lab draws). You are dealing with individuals with serious issues that cause daily inabilities to do the smallest task such as leaving their bed. You are dealing with patients that often times rely on medication so they do not have to let their mental illness win. You are frequently dealing with patients that struggle daily to stay alive. The front desk staff should very seriously be considered to either change their attitude towards patients, or simply be replaced. The way the receptionist treats the vulnerability of this patient population is indefensible. Also, I would recommend hiring more staff or perhaps have Dr. Patel stay after to catch up on phone calls himself. I cannot simply understand how a provider can allow these things to happen in his practice knowing the oath that was taken when entering this profession. It seems to be an ongoing issue, again, based upon these reviews. A response from the office is also common, but there is no change being made. Sometimes, sacrifices must be made in order to keep a good reputation for your business. Also, you must remember what you chose to do with your career with this high-risk population of individuals. Nobody should have to drive to an office to get information about medications or an appointment due to the inability for an office staff member to return a call. Change your focus and remember why the mental health community was a choice that was yours to make when choosing a career field. Thank you.

I've been going here as well as my children. No one returns your call. I've complained for years, same old song and dance. Last year they stated new management and they were restructuring. Nothing changed. The lack of professionalism to return phone calls, especially to mental health patients is astounding. I had to move my children to another Dr because it was starting to effect their medication refills. Me as well, can't get a refill because you have to see them every three months. That's kind of difficult when they could care less about making sure their patients are contacted. Who needs that added stress when you're already dealing with mental health issues! I tried 3 messages to get a call back to schedule an appt for medication refill. Ended up going to my primary to see if she would monitor until I found a new facility. She calls on my behalf and I get a call within an hour. Interesting......

No one ever answers the phone and returns calls. I cancelled my appointment the day prior on their voicemail and I got a call today for missing my appointment. Of course this would be the only time they'd call back. Seriously? The woman was extremely rude as well. Professionalism goes a long way. Hire people who actually want to do their job and who care.

I have been a patient of Bay Care Behavioral Health on and off for several years. I had a Trauma Therapy appointment on 11/29 that was canceled due to therapist not available. They did call and left voice mail that I missed because number showed as Scam Likely. When the receptionist is advising of the situation, she showed not once of empathy. I asked her were there any appointments available prior to 12/29 was told no. I'm like so close to tears, been waiting for awhile to see a therapist. I have worked in a psychiatrist office so I understand but the front desk staff need to show patients empathy and understanding. Not give us our way but their tone doesn't help especially when you are having a mental crisis.

My daughter has been seeing baycare behavioral health for a few years now with no help. She’s a pre teen. Since being switched to a new medication she’s had thoughts of suicide and yesterday I had left a message with them . I ended up taking her to the hospital. After 2 more messages with them they finally returned my call 26 hours later. #1 the first thing she said was how can I help you? Like she didn’t listen to any of my messages. Then I go through the entire story again and she said “we’ll what do you want me to do?” SERIOUSLY?! Help me take my kid off this medication!! I’m so over their office and will definitely be finding a new one stat. Beside that it’s recommended that my daughter see the counselor there’s biweekly but because they are so over booked with patients they are only able to get her in once a month.

I hate to say but this place is very unprofessional he ran. I have been trying to obtain medical records for my child since October 2021. The records clerk only comes in one day a week she was very rude proceeded to tell me that I had never left messages and she had never received records request after I sent multiple request starting in October 2021. I spoke to the head of the medical records facility he was very helpful and tried to get what I needed but his medical records clerk that was responsible for giving me records decided that she would not give me what I asked for she gave me other documentation that was not what I needed nor could it be used for what I asked for it for. I hear that they have a change in management which will not help unless they have a change in personnel who cares about their patients their patients families and the difficulties that we go through. As I stated to the medical records clerk when it is not your child you do not care. But he is my child and I care a great deal. I really really hope for the sake of other families this facility pulls its self together !

I will reiterate what others have said in these reviews. If you care about your mental health do not go to this location. The clinicians might have the patient’s best interest at heart, but the office is not run appropriately. They do not return your calls or answer the phones. No one should have to go into an office just to get a response. ESPECIALLY a mental health office. I have left tons of voicemails with no return call, and if you are lucky you’ll get one attempt from a scam likely number and they will not leave a voicemail. Ever. I have called with questions about medications and left several voicemails with no return calls ever received. I would never recommend this office to anyone.

This office never answers the phone. I was seeing DR Patel during my pregnancy and was suppose to follow up with him after I had my baby. After my last appointment I forgot to schedule that appointment which was my fault so I called back to schedule it and Noone ever picks up the phone. I called again even left a message and still nothing. My baby is now 4 months and Noone has ever called me back. It's people at the desk I guess they get paid just to sit there and listen to the phone ring. How is that helping anyone's mental health ? Especially when people are calling to schedule appointments. Honestly this office should be shut down. And it damn sure doesn't make the doctor look any better .

It is impossible to get ahold of anyone. I have called and left 10-15 voicemails over the past month to schedule an appointment. It is completely irresponsible the way they are running this office. I understand getting behind but it has been a struggle for months to get ahold of anyone and now they have completely ignored all my voicemails.

No one answers the phone I had an appointment for my son which tried to get it done as Telehealth because he had covid no one returned or answered my calls. I am in need of his meds but no one answers so I can schedule and appointment. I live 1 hr away and cant just simply go to the office. When is this going to be resolved…..

Can never get ahold of a dr or nurse! You leave vms and they don’t get returned. I’m running out of medicine and no help from this office.

On my first visit there I was asked to come in early and was informed they would have enough time to get my evaluation done. Started my evaluation only to stop half way through it because their next appointment was there. When trying to schedule my next appointment I would have to wait 2 months to be seen again. When I went and spoke to my "therapist" and they heard everything that has happened to me told me that they will have to report this. Did not take into my account what I was there for and what I needed at that point and had me crying in tears due to the fact that they have to report it. Told me when I asked not to that they will have to consult their supervisor to determine the best course of action. I will not go back to that location or to that "therapist" worst thing that I ever did. It makes me not want to seek out help due to this experience.

There not about helping you there about making money off you abuse of Medicare funds. It's there way or you receive no help. I was just there all I wanted was to get back on the meds I knew helped me nooooo they want me to do it there way. I suffer from migrains PTSD bipolar panic attacks suicidal tendency depressionI was left with no meds for any of theses. They will let you suffer.

Attempted several times prior and left more than 2 voicemails. Today, I tried option 1 and got through to someone live. Do not select option 3 about being an existing patient go in as new. Will save you the aggravation. Got helped by Jill and she was quick & efficient. I averaged the rating because it was made up for with today’s scheduling.

The absolute worst office I've ever come across in my entire life. I've called this trash office 6 or 7 times since March trying to get an appt for my son. No one ever answers. I've left voicemails every time. No call back. My son has ran out of his medicine yet again and the doc won't refill because "he needs an appt first". FINALLY get an appt today for October, ask for the refill, explain what happened, and get the run around. Still no meds. Either they need more staff or better management. Absolutely ridiculous. Dr. Jackson is great. The office staff needs a miracle.

Horrible place. You are a body in an assembly line. You are not important because when you need them they don't respond. During the pandemic they were the most useless doctors. They are not available after hours and that is when you really need help

Hayyyyy Holy!!! With so many Bad Comments I already lost the desire to go to this place. 👉 Call **** For Their Number You Are Dealing With. Human Beings. I Hope They Fix It !!! Because I See You Badly.👁👁May God Help You😉