I was very nervous to come in. As soon as I arrived the receptionist was inviting, friendly, and professional. She was very clear about the payment and insurance. I waited in the very clean and spacious wait room for maybe 8 minutes. The ultrasound technician called me back and was very clear, efficient, and answered all of my questions. She was very kind and comforting and made me feel okay in a very stressful and emotional moment. I then went back to the waiting room for another 2 minutes and was called back by Juni. Honestly she was the most fantastic part of this whole experience. She was so friendly, ridiculously knowledgeable, and so warm and compassionate. She answered all of my questions, went the extra step to go over other questions I had and made me feel like I was worth her time. She brought the doctor in who was also fantastic and empathetic. Overall the experience was everything I could have hoped for. I will be donating to planned parenthood in the future and I hope that Juni gets a raise because I could rave about her all day. Thank you for making this very scary and emotional time a seamless and comforting experience.

All of the staff are very nice and caring. The clinic has a very welcoming and homey atmosphere to it because of them. My appointment went well from the start and all of the nurses made sure to inform me on everything I needed and were very gentle. Van is really sweet and makes sure you are feeling well in the recovery area. Don’t be afraid to make an appointment here, I promise you will get all the help and information you need with any service.

My experience front check in to recovery was delightful. When I was called in for signing of consents everything was explained to me. I dealt with a male for this process. (Can’t remember his name) Then went on to education with Gloria who was very compassionate, professional, and informative to my situation. On to prep with RN Chanel and another young lady RN. They were very sweet and made me feel comfortable as if I were in good hands. (Mind you I was here for sedation) It’s time! I met Dr. Reed whom again confirmed I understood and explained again. He seemed confident and inviting. Finally done, I’m went on to recovery where I was accompanied by another RN very sweet and offered snacks and juice. Also one of the MAs Quan came to check on me, she was very bubbly and in good spirits. My wait time was very short. Seems like the changes in management were needed. Thank you all for what you do!

I just supported a friend by visiting this establishment! Ariel at the front desk gave such a beautiful welcome that he brightened the experience immediately! To only be matched by such a caring and compassionate staff within the office! Warms my heart to know these are the hearts that will help others during difficult times!! UNITY IS THE ANSWER!! 🙏

Before coming in I was so nervous because people have really lacked in customer service and I drove quite a ways to get to this location from a different city but from entry to exit everyone was kind helpful and knowledgeable Enid and Adrianna were absolutely amazing they talked to me and made me feel comfortable in my environment during check in and had great attitudes!! when headed to the back of the building and getting information about the procedures I was going through the nurses were so kind and thorough with their explanations I had no doubts everything would be alright. I love this location and will definitely be coming back if I ever need anything else again!

I had an IUD inserted (with ultrasound needed). All the staff I talked to were very kind and caring. Tatiana help me and Dr. Varlimov did a great job explaining the process and with the insertion

I recommend nobody bother making an appointment here. I called in for my appointment before i came in to confirm everything i’d need to bring, nothing about a marriage license or anything. i drive hours to get there, only for an incredibly rude lady to turn me away. she said “the name on the license doesn’t match the birth certificate so we need a marriage license.” while i’m looking at her like “girl do you not know that they don’t put your married last name on a birth certificate??” i asked her for further assistance and she just said to go elsewhere. I hope she ends up getting fired for speaking to people like that. No one deserves to be disrespected during such a sensitive time. Wouldnt waste a dollar coming back here.

The absolute best staff from PPH I have ever dealt with🥹 I’m so grateful for the kindness and walk through of their University and Kissimmee locations. Other locations I’ve been to we’re never as attentive as them, but I will be returning!

I am genuinely happy with this location. Staff was EXTREMELY friendly and nonjudgmental. Everyone has answered all my questions and has comforted me with such positive energy.

Absolute saints and angels descended from heaven working and volunteering here. I tried to remember names but I’m so bad at it, but literally everyone from front desk to procedure to recovery and beyond made a seemingly scary experience truly comforting, super easy and they really cared, even offering free refreshments for long wait times! Please please please come here if you need anything! And call if you need any help with resources as they were super helpful there too! Everyone was nice, friendly, hilarious and incredibly accommodating! But truly guys, you all really saved my life you have no idea! 🥹 so very grateful, I wish I could rate 10 stars! Thanks so much for everything!

This clinic gave me peace of mind as soon as I walked in. The girl at the front desk was super nice(I didn’t catch her name) Then I was seen by Laquanda that explained everything in detailed and answered all my questions and tried to get me the closest appt available even checking other locations. At my second visit I met Enid that helped me with my insurance paying for the visit when I taught I had to pay out of pocket. After when I got called in nurse Ann Marie and Sierra were the best and sweet. They also took the time to explained everything and detail and check on me as I waited. I then met Lynn and Dr. Schikler which made the procedure as comfortable as can be. In recovery Sierra and Ann Marie were very at tentative and Victor as well. I can’t appreciate enough the whole staff. In making a very anxious situation into one as comfortable as possible. The ambiance make the anxiety level ease. Thank you so much!

Half the time I just call here to ask them questions because they actually answer the phone with a real person unlike my gyno office and their 30 different automated options that all lead to voicemail. Normally, they refer me to an obgyn because they don't have regular doctors on staff but I find them more helpful than my regular gyno. They are super knowledgeable and even if they cannot offer you the service you need, they can point you in the right direction or a least try which is normally enough. Thank you Planned Parenthood!!

Loved the service, the people were very lovely & made you feel comfortable at all times. I encountered this volunteer by the name of Van, he was the sweetest and have funny jokes & riddles. I definitely recommend this place.

I have been at this facility for TWO days just trying to get my birth control shot. The first day they told me that my provider was out of net work so I couldn’t get the shot that day. So they turned me away and rescheduled for the next day at 10 AM. Now today I am here at the rescheduled appointment time and it is now 11:20 and I have not yet received the shot. I ended up going to counter and asking when I would be seen after waiting for well over an hour. They finally took me back at 11:23 (obviously only because I complained) to give me the shot and it only took one second! For starters, if my insurance isn’t being accepted on a certain day why do I have to travel all the way to the office to find that out? Second of all, why have anyone make an appointment if it won’t be kept? I can understand a 15-20 minute wait, but an hour and 20 minutes?? Why? A few months back when I went in for my shot I waited over an hour then as well. My boyfriend had to call off of work since he was the one who drove me. The point that could be argued is “Why didn’t you schedule on your day off?” Well, I did and got turned away. I had no choice but to schedule on a work day. I need birth control. Needless to say I figured if my appointment was at 10, surely I’d make it to work on time at 12. NOPE. It’s a 25 minute drive from my home and after waiting so long to be seen I had almost no time to go home and get ready. Other than the extensive wait times I have no issues with this facility. The staff is friendly, etc, but I had to write a review to let other people know that they better not have anything to do on the day of an appointment.

I support this wonderful organization! Thank you for all you do for us. I appreciate your presence in our community. Not having insurance due to companies assuming workers don’t deserve it regardless of the work we do, having your team be there for my gynecological needs has been a blessing! Thank you from the bottom of my little uninsured heart!

honestly where do i even begin. if you’re in central florida, this is the BEST clinic. the staff here is truly unremarkable. Enid at the front desk is so welcoming, she’s truly so funny and easy to talk too. Desiree who I saw at my first visit at the front desk, was also so sweet. Jersey is very nice and empathetic. Sierra was an outstanding nurse, truly cares about her patients and you can tell she loves her job. she answered all my questions with no issues. Most of all, Van, was simply one of the nicest people I have ever met. He had such a kind, vibrant and warm aura to him. Thank you to the amazing people who work here. They made me feel great about every decision I made, start to finish.

This is the second time I’ve came to get my birth control shot from here and I waited over an hour each time. I’ve went up to the desk twice because I’ve noticed people who have came in after me have already went back and left. My appointment was at 9:30.I got here at 9 and I wasn’t check in until 10:30ish and was still waiting to get my shot past 11:00. I do not recommend coming here at all. They only see you once you’ve complained multiple times. It shouldn’t take me two hours just to get a shot that last only about two seconds.

I felt very welcomed I was so surprised. The lady I talked to was Enid and she was great. They provided snacks as well which I definitely did not expect. I was so nervous to walk in but Enid definitely made sure to make me feel at home!

Everyone here was so compassionate and one of the nicest people I’ve ever had the pleasure to encounter. This was an emotional and very hard journey for me and they were so kind and supportive along every step of the way. I want to thank every single staff member we at this office, thank you so much.

The staff here were absolutely amazing and took very great care of me. Amongst the best, was Dr. S who ultimately saved my life and Mrs. Enid who talked me through every visit. She went above and beyond to make sure I was comfortable and taken care of, this was such a trying time in my life and having someone there who showed me genuine care was absolutely what I needed to get me through. I will forever be grateful to her for her generosity and support , more people in the medical field should give the type of love she gives to patients when they arrive.

I can not express this enough! The staff is beautiful. I’ve never felt so comfortable and relaxed in any doctors office at all. Starting with Yolanda at the front. Bless her heart she is amazing and loving and her energy is just beautiful. And back to the ladies I wish I remembered their name, but we spoke about edc (Iykyk) I love y’all thank you for everything! You all have beautiful hearts!

i went there and had the most beautiful exceptional nurse named carol!! she made me feel so comfortable and so loved. obviously everyone there was just so great to me and made me laugh and very happy!! the environment was clean they made sure i was okay and gave me and my significant other drinks and snacks while waited.

This moment in time for me has been very stressful, emotional, and supportive. I came here in support of my love one! While visiting here, we met an angel, a God Send from heaven by the name of Enid! Enid was very understanding, observant, and supportive. I will never forget her and I will always remember how much she made my heart smile. She made my love one and I smile in such a stressful moment. We felt good and comfortable, but most of all Enid gave us hope. Another young woman that was very informative and helpful was the Educational Nurse and her name was LaQuandra, but as she explained the process it was like she was holding our hands. She was caring and allowed us to ask questions. She’s an angel too! Another young woman who was a great help, is an angel named Rachel and she was my love one’s RN. She was very nice and was with us from the beginning of the process to the end. Rachel made us feel like we are in good hands. This experience couldn’t have been any more smoother. You guys are superheroes and it shows, so from my whole heart I want to say thank you! 💕🙏🏾💕🙏🏾💕