4/5 Mustafa B. 7 months ago on Google
Edit
to
my
review:
After
posting
this,
Mr.
Shekhawat
from
@tajmahalmumbai
contacted
me
and
sincerely
apologised
for
the
experience
we
had,
which,
he
said,
was
not
intentional.
I
am
very
happy
that
@tajmahalmumbai
takes
customer
satisfaction
very
seriously
and
is
cognizant
of
the
fact
that
a
customer
was
not
satisfied
with
their
service.
This
shows
how
serious
they
are
about
customer
satisfaction
and
I
am
convinced
that
such
issues
would
not
be
repeated.
Thank
you
Mr.
Shekhawat
and
@tajmahalmumbai.
========≈================================
Ordered
a
birthday
cake
for
my
daughter's
17th
and
she
had
specifically
requested
a
particular
cake.
Called
them
and
changed
the
date
of
pick-up
to
the
previous
night.
The
change
was
confirmed
with
me
by
a
return
call
from
them.
Despite
re-confirming,
I
was
shocked
to
know
that
there
was
no
cake
on
the
day
I
requested.
There
was
some
confusion
at
their
end
and
this
left
me
red-faced
in
front
of
my
daughter
and
guests.
Thankfully
they
had
another
cake
on
display
and
gave
that
to
me.
But
I
was
still
questioned,
by
the
birthday
girl,
as
to
what
happened
to
the
cake
she
wanted!
Very
lax
and
mediocre
service
from
the
cake
shop
at
a
five-star
hotel.
I
was
very
disappointed.
I
am
sure
they
take
customer
satisfaction
seriously
and
this
will
not
be
repeated
with
anyone
else.
