1/5 Alexander P. 10 months ago on Google
The
Epitome
of
Mismanagement
and
Disrespect
-
The
St.
Regis
Mumbai
Having
spent
more
than
700
nights
in
Marriott
hotels,
I
consider
myself
something
of
an
aficionado
in
gauging
the
level
of
service,
courtesy,
and
hospitality
a
guest
should
expect.
Unfortunately,
the
appalling
experience
I
had
at
The
St.
Regis
Mumbai
was
a
stark
departure
from
the
standard
Marriott
quality,
making
this
the
single
worst
experience
in
my
extensive
history
with
the
brand.
Right
from
the
onset,
the
reception
staff
displayed
a
shocking
lack
of
professionalism.
A
simple
inquiry
would
lead
to
an
inexorable
roundabout
of
confusion
and
frustration.
Basic
questions
seemed
to
confound
the
staff,
which
is
astonishing
for
a
hotel
that
prides
itself
on
luxury
and
high
standards.
The
front
desk's
apparent
lack
of
training
in
customer
service
resulted
in
my
encounter
being
akin
to
a
comedy
of
errors
rather
than
the
seamless
check-in
process
one
would
expect.
If
I
had
thought
that
the
reception
experience
was
an
anomaly,
I
was
soon
proven
terribly
wrong.
The
promise
of
an
exceptional
dining
experience
at
their
restaurant
turned
out
to
be
an
exercise
in
patience.
Despite
their
assurances
of
a
table
for
dinner,
I
was
left
cooling
my
heels
for
an
hour
while
I
observed
other
guests
being
escorted
to
their
seats.
I
felt
forgotten
and
invisible.
This
experience
was
not
just
a
reflection
of
poor
service,
but
also
a
glaring
indicator
of
a
systemic
problem
in
their
hospitality
ethos.
The
absolute
nadir
of
my
stay
came
when
I
was
rudely
denied
re-entry
into
the
restaurant
by
a
bouncer
after
merely
stepping
out
to
use
the
restroom.
When
reported
to
the
front
desk,
the
incident
was
met
with
stunning
indifference.
I
requested
that
they
contact
the
General
Manager
of
the
hotel,
with
a
promise
that
my
message
would
be
conveyed.
It
has
been
days,
and
I
still
await
a
response,
a
clear
indication
of
their
disregard
for
the
very
concept
of
customer
satisfaction.
To
top
it
all,
even
the
hotel's
digital
experience
was
a
mess.
The
reservation
details
and
the
invoice
in
the
app
were
wrong,
specifically
the
dates
-
a
vital
aspect
for
any
business
traveler.
It's
as
if
this
hotel
has
a
knack
for
turning
simple,
routine
things
into
egregious
blunders.
As
an
experienced
Marriott
patron,
my
stay
at
The
St.
Regis
Mumbai
was
a
severe
disappointment.
This
establishment
seems
blissfully
ignorant
of
the
high
standards
associated
with
the
Marriott
brand.
It
is
not
just
a
failed
luxury
hotel
but
a
flagrant
affront
to
the
concept
of
hospitality
itself.
My
advice
to
potential
visitors?
Avoid.
There
are
other
Marriott
properties,
even
in
Mumbai,
where
your
patronage
will
be
met
with
the
professionalism
and
courtesy
it
deserves.
This
one
is
best
left
forgotten.
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