1/5 Reshma K. 1 year ago on Google
We
arrived
at
Gordon
House
Hotel
a
day
later
than
our
actual
arrival
date,
owing
to
a
terribly
delayed
and
frustrating
travel.
On
mentioning
this
to
the
staff,
there
was
zero
empathy
shown
by
the
staff
at
the
reception.
More
over
we
requested
for
our
complimentary
breakfast
that
we
missed
be
compensated
by
another
meal,
let
alone
on
trying
to
see
if
this
was
doable
-
we
were
outright
told
that
this
is
not
possible
as
the
breakfast
is
not
free.
The
room
is
just
about
okay,
with
torn
decor
and
quite
unclean
curtains
and
linen.
The
only
likable
aspect
is
the
location
of
this
hotel,
it's
situated
between
Cafe
Mondegar
and
Bademiyan.
Colaba
causeway
and
Taj
are
barely
5
minutes
walking
distance.
The
staff
at
the
reception
must
go
through
the
much
required
customer
service
and
hospitality
training.