1/5 Niyati M. 3 months ago on Google New
POSTING
ON
BEHALF
OF
MY
DAD
We
had
booked
rooms
at
this
hotel
4th
Nov
2023
onwards.
Check
out
6th
Nov.
I
suffer
from
Parkinsons,
whereas
my
wife
has
undergone
a
bypass
and
valve
replacement
surgery.
We
were
in
Mumbai
for
my
grandson's
1st
birthday
celebrations.
I
have
my
share
of
good
and
bad
days.
Sometimes
I
am
able
to
move
around
on
my
own
with
minimal
support
but
sometimes,
moving
a
limb
is
a
challenge.
My
wife
also
being
a
heart
patient
was
not
feeling
too
well,
as
we
had
travelled
by
road
for
6
hours
and
checked
in
on
4th
Nov.
**
On
5th
Nov,
early
morning,
due
to
the
stress
of
travelling
the
previous
day,
we
both
were
not
in
the
best
of
our
healths.
We
called
the
reception
and
requested
for
complimentary
breakfast
to
be
served
in
the
room
itself.
**
We
completely
understand,
that
this
was
an
extra
bit
of
favour
to
ask
for
**
but
given
that
the
hotel
and
the
staff
knows
us
since
2016,
we
assumed
that
they
would
not
see
this
as
a
herculean
effort.
1.
We
had
already
paid
for
the
complimentary
breakfast
when
we
did
the
booking
via
Agoda
2.
When
we
had
stayed
there
during
my
wife's
surgery
in
2022,
(She
was
hospitalised
in
Nanavati
and
I
was
staying
alone
at
this
hotel,
to
be
in
close
quarters
in
case
of
an
emergency)
the
hotel
used
to
easily
accomodate
to
this
request
of
mine.
Mr.
Pradeep
from
the
room
service
used
to
call
me
and
let
know
the
breakfast
menu.
I
used
to
choose
one
item
(We
both
are
in
our
late
60s,
and
we
don't
eat
much)
and
he
used
to
bring
it
to
my
room
with
tea.
Point
is.
The
Hotel
and
the
staff
already
knew
of
mine
and
my
wife's
condition.
Yet
on
5th
Nov
2023
morning,
when
we
requested
breakfast
to
be
served
in
our
room,
we
got
a
call
from
Ms.
Goldy
from
the
reception.
She
was
very
rude
and
told
us
about
the
hotel
policy
that
the
complimentary
breakfast
will
be
only
served
in
the
restaurant
coffee
shop.
We
requested
for
a
wheelchair,
but
she
refused
to
send
that
also,
since
there
were
4
-
5
steps
leading
up
to
the
restaurant.
We
told
her
that
we
will
be
able
to
climb
a
few
steps
with
support,
just
send
us
a
wheelchair
so
that
we
can
come
down
from
our
room.
She
told
us
nobody
had
that
time.
My
wife
went
down
at
the
reception
and
was
breathless
and
panting
when
she
reached
there.
She
repeatedly
requested
to
send
a
wheelchair
to
be
sent
for
me,
but
Ms.
Goldy
refused.
She
further
told
her.
"Now
that
you
came
down
from
the
room,
just
climb
another
4
steps
and
go
have
breakfast
at
the
restaurant.
Once
you
are
done,
you
can
yourself
carry
a
plate
of
breakfast
for
your
husband.
But
no
one
from
the
staff
will
go
to
your
room"
And
that's
what
we
did,
since
we
wanted
to
have
breakfast
and
take
our
morning
medicines.
I
don't
understand
why
were
being
treated
this
way,
when
we
had
never
faced
such
a
problem
before
since
2016.
In
the
evening
when
we
told
about
this
experience
to
someone
called
Mr.
Jacky,
he
also
said,
that
we
cannot
bend
the
hotel
policies
for
ANYONE,
irrespective
of
what
the
situation
is.
If
you
have
any
issues,
please
look
for
some
other
hotel
the
next
time.
So
that's
what
we
decided
to
do,
next
time
onwards.
Thank
you
Hotel
Airport
International,
for
all
these
years
of
exceptional
service.
We
won't
be
seeing
you
anymore
thanks
to
Ms.
Goldy and Mr. Jacky