3/5 Pratik G. 10 months ago on Google
Located
near
Gate
21/22,
this
lounge
(
and
bar
)
is
a
good
place
to
relax
while
you
wait
for
your
flight,
well
at
least
so
during
non-peak
hours.
Now
the
reason
I
quote
'non-peak
hours'
is
because
in
peak
hours
the
user
experience
may
be
hampered,
such
that
the
'relax'
element
may
not
be
as
expected
affecting
the
overall
experience,
as
you
will
find
ahead
in
the
review.
This
is
a
medium-sized
lounge,
with
less
than
20
comfy
seats
in
total
which
are
at
the
right
side
of
the
lounge
entrance.
When
I
went
here
~12pm,
it
was
uncrowded.
All
the
seats
have
a
charging
point.
There
is
also
a
fridge
at
the
right
end,
which
had
frooti
and
appy
100ml
(
when
I
visited
here
).
The
bar
is
located
right
in
front
once
you
enter,
with
about
5
seats
next
toΒ each
other.
At
the
left,
there
is
the
dining
area,
one
big
table
having
15
odd
seats,
and
then
about
6
small
tables
(
next
to
the
bar
)
with
4
chairs
at
each.
The
seats
are
quite
simple,
and
the
tables
don't
have
anything
fancy
on
them.
Some
seats
of
both
the
common
table
and
some
of
the
chairs
had
minuscule
food
particles
on
them,
which
shows
that
the
staff
is
not
able
to
quickly
do
the
cleaning
and
wiping.
Or
let's
say
the
number
of
cleaning
staff
ain't
much
what
the
lounge
would
demand/require
keeping
in
mind
the
customer
footfall.
Walk
a
few
steps
ahead,
and
the
buffet
section
begins.
Two
mocktails
as
was
the
case
when
I
visited
here,
just
worthy
of
trying
them
once.
There
were
a
few
types
of
appetizers
like
a
mini
medu
wada
(
but
no
chutney
),
masala
potato
cuts,
and
mini
chicken
balls,
the
former
was
stiff,
and
the
latter
was
of
average
taste.
Some
mains
like
biryani
and
a
north
Indian
bhaji
was
also
there
but
since
I
didn't
try
it
I
cannot
comment
on
its
taste.
On
the
healthier
side,
red
beans
and
upma.
There
were
live
dosa
and
uthappam
counters
too.
Not
to
forget
a
couple
of
sandwiches,
2
types
of
Lebanese
mezze,
and
2
desserts
(
small
cakes
).
None
of
the
above
was
great
in
taste,
but
the
chicken
balls
and
one
of
the
sandwiches
were
very
good.
Barring
that,
all
items
were
average,
and
most
respectfully,
some
items
tasted
as
if
they
were
made
for
the
sake
of
it,
perhaps
to
give
a
look
that
the
lounge
had
a
big
variety.
Coming
to
the
washrooms,
just
2
toilets
and
3
urinal
bowls.
Like,
really?
We
are
talking
about
a
lounge
located
in
the
2nd
busiest
airport
in
India
(
by
passenger
traffic
),
which
handles
800+
flights
diurnally,
and
a
lounge
in
this
airport
expected
to
cater
to
myriads
of
passengers
diurnally
has
this
less
a
toilet
capacity.
Had
to
wait
(
although
for
just
a
couple
of
mins
)
even
in
early
afternoon
on
a
non-working
day,
so
it's
definitely
worse
during
peak
hours
and
holidays.
The
absence
of
bathrooms
for
laving
doesn't
come
as
a
surprise.
The
ambience
isn't
too
great
either
(
although
the
facility
was
clean
).
Working
on
these
will
enhance
the
customer
experience.
An
expansion
should
be
considered,
possibly
at
the
earliest.
Coming
to
the
rates,
for
certain
debit
and
credit
card
holders,
the
fee
is
just
Rs
2.
All
you
need
is
to
swipe
(
or
tap
)
that
card,
show
the
boarding
pass
to
the
front
desk
(
which
they
will
stamp
),
and
done.
If
your
card
is
ineligible
for
the
discounted
lounge
access,
then
the
other
option
is
to
pay
Rs
1,500
+
GST
and
get
an
entry,
although
it
is
unlikely
that
one
would
want
to
spend
this
much
given
the
quality
of
facilities
overall
which
the
lounge
offers.
The
lounge
is
very
likely
to
be
noisy
in
peak
hours,
and
given
it's
seating
capacity,
it
is
unlikely
that
one
will
get
a
comfy
chair
in
peak
hours
or
during
holidays.
The
last
time
I
went
to
this
lounge
(
before
the
pandemic
),
the
experience
was
more
or
less
the
same,
and
there
has
been
no
improvement
where
there
were
flaws
last
time,
which
given
the
time
since
then,
does
give
a
message
that
the
lounge
doesn't
take
the
customer
experience
very
seriously,
and
seems
to
be
happy
to
maintain
the
average
level
of
their
services.
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