1/5 Jonathan S. 1 year ago on Google
A
complete
disaster.
I
tend
not
to
share
my
work
on
my
personal
page,
but
this
travesty
needs
to
be
noted.
Our
aftercare
group,
“Jr.
Explorers,”
was
both
looking
forward
to
and
scheduled
to
go
to
Odyssey
Fun
Farm
(under
Odyssey
Fun
World)
for
their
pumpkin
patch.
My
staff
contacted
them
multiple
times
for
the
last
two
weeks
to
ascertain
and
confirm
the
arrangements,
and
was
assured
of
the
price
point,
time,
number
of
participants
that
compromised
a
group,
and
all
other
pertinent
logistical
info.
in
anticipation
of
our
arrival.
We
get
there,
and
everything
was
for
not.
The
price
point
for
a
group
not
only
wasn’t
honored,
they
tried
to
double
it!
The
terms
and
conditions
communicated
by
OFW
management
was
not
met,
and
ultimately
and
shamefully,
more
than
a
dozen
children
were
hurt
and
embarrassed,
as
we
refused
entry
into
an
empty
park.
That’s
right,
they
turned
us
all
away
and
there
was
less
than
10
people
in
the
pumpkin
patch
at
that
time,
no
waitlist,
no
reservation,
no
nothing.
They
declined
us
because
their
team
members
gave
us
misinformation.
From
the
frontline
personnel
to
the
manager
(Amber),
it
was
masterclass
in
disorganization.
When
we
were
turned
away,
we
went
to
try
and
physically
speak
to
a
manager
at
the
Odyssey
Fun
World
office
nearby,
but
they
had
their
frontline
staff
at
the
ticket
window
and
concession,
screen
our
request
multiple
times,
which
was
completely
unprofessional.
Once
the
manager
came
down,
with
backup
I
might
add,
she
made
no
attempt
to
rectify
it,
address
the
lack
of
internal
controls
on
who
disperses
what
information,
and
refused
to
even
entertain
a
compromise
or
work
to
arrange
something
at
a
later
date.
Our
children,
who
eagerly
awaited
this
trip,
and
the
parents
who
put
their
faith
in
us
to
see
it
through,
were
cheated
and
sent
home
with
nothing.
I
told
the
children
as
we
headed
home,
to
remember
this
day;
“Sometimes,
adults
don’t
keep
their
promises,
but
let
this
be
lesson
for
you
to
always
keep
yours
and
don’t
let
others
down.”
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