My experience today was great. I originally came into the store looking for a cheap mattress in a box, but Ariya, the expert at Ashley Store in Pewaukee suggested I try different mattresses to find a suitable one. I came out of the store purchasing a firm Tempur-Pedic mattress I believe will provide me peaceful sleep that I've been lacking for years. Sleeping well is important for both mental and physical health.

A complete and utter scam. I purchased a light colored sectional from Ashley’s Furniture in Wisconsin. The sales person assured us that Furniture Care Protection was a reputable company who would provide cleaning in the event of stain or damage. We have children and would not have bought a sofa in a lighter shade for fear of stains. But the warranty sold us. Huge mistake!!! I put in a claim. More than three weeks later I was told my claim was denied by a supervisor named Monica. I asked to speak someone regarding this matter and a week later I have no response. We paid $250 paid for what? Don’t purchase this!!!! They just take your money and provide NO service. And honestly after reading all of these reviews that state that this is seemingly always the case, I won’t purchase from Ashley anymore either since they lead me to purchase this scam service. I will be contacting the Better Business Bureau regarding this terrible scam and this furniture store working with them to scam their customers out of their hard earned money. Also a copy paste response from Ashley telling me to work with the company who is clearly fraudulent and is not helpful and insulting. Clearly y’all are in this fraud together. You would have done better to not reply at all than to reply with that empty lip service answer. Stay away from Ashley Furniture in Waukesha and the nonsense warranty they push.

Ryan Heberlein is legit the best furniture/mattress sales person I’ve ever dealt with. Very knowledgeable, friendly, nor pushy and actually genuinely helpful. I highly recommend him for all your furniture needs.

DO NOT BUY FURNITURE FROM ASHLEY. Ashley is a bad company and will scam you out of your money and won’t honor their warranty, but will happily sell you an expensive warranty. We bought a couch less than 2 years ago with 4 year accident warranty added on. We tried to put in a claim and were told that it was not covered by their 3rd party warranty company despite being sold the warranty under those exact conditions. Store level claims there is nothing they can do, service claims there is nothing they can do and the warranty company refuses to actually service what they promise. Feeling frustrated and upset with the lack of customer care and willingness to lie to get a sale.

Robert Gordon is a fantastic salesman and a genuinely nice man. I would highly recommend him for all of your furniture needs!

zero customer service. I will never shop there again. I spent over $5000 and one $200 part that did not fit they would not give me a refund. You would think if you spent that much they would want to retain a customer. In addition when I walked into the store, I had to wait 10 minutes with five people sitting around before someone came to tell me that they weren't going to help me. Avoid at all costs. If you're thinking of buying something, ask and get details about their return policy before you spend a dime It was a trim kit for a microwave that I brought back that was an obvious misfit, and it was a misfit due to incompetence of not getting the right one. But I end up eating the cost of this. I left it on the counter and walked out. Maybe the person in charge of policy will trip over it, I can only hope.

My wife and I are extremely happy with our experience with Ashley Furniture. The salesman Ryan; manager Ahmad and the customer care team were all fantastic to work with. We are also delighted with the quality of the products we selected

Colin was a sight to see when entering the store! He was friendly, helpful, he listened and was transparent. He provided a good salesman communication and made the sale. He even asked questions to other staff when he wasn’t sure! Exceptional service today! Thank you!

Had a great experience at Ashley. Ariya is exceptional with her suggestions for furniture and mattresses. Ended up ordering a purple mattress after trying multiple options. Highly recommend shopping at Ashley.

My sister and I have both purchased furniture at Ashley. We have worked with Zie and she has made it so fun and easy. Low pressure, relaxed experience and great furniture styles that fit our decor. 😊