Very first thing I notice is they have hand sanitizer all around the store and they even offer face masks, around this time is very important to find a place well sanitized.. They have a huge variety on everything.

Overall a nice store. However, I tried to do an even exchange on an Arcadia bulb for my beardie and was not able to due to buying it in WI. I’ve never had this issue with an exchange even with no receipt (my phone number wasn’t used). I was replacing it with a lower wattage bulb and buying something else so I didn’t want money back. The other store recommended a light that was way too hot for my beardie. Cashier was super nice but the manager told her because it was bought in WI and my acct wasn’t used, I’d have to go back to that store to exchange it. That makes no sense. It’s a corporation not a franchise. And they would tell me the same thing since I don’t have a receipt. Sorry but I’m not driving several hours to exchange a light for $15.

i have been at this store poss 20 xs i have never had anyone say hello , offer to help - and more important be avail to assist i found another place for my pet goods.

I've been a very frequent buyer of all our pets needs. Today I came in looking to buy some fish. The guy asked for tank size etc. I've been an aquarium hobbiest for over 30 years. I know what I'm doing and don't need an opinion if I want to over crowed my tank or feed my fish to other fish. It is my choice and option. You lost a frequent buyer. This is honestly a dumb rule, from a store that profits off of animals!

Not enough staff for any kind of help here in the fish department, everything is poorly kept.,too many species of 🐟 are in poor health,dying or dead, let alone the selection in plain view, not enough food selection for your 🐟 either.. I'm going to save a beta while I'm here.

My dog is really happy 🥰 thank you 😊

I love Petsmart. They’re pretty good with the quality. Friendly cashiers keep up the good work guys.

Jacen was great with Owez! Thank you for the thorough job. Appreciate you taking the time to explain how he did after the grooming. Will come back.

As a Realtor, I sponsor your adoption of a dog or cat when you buy/ sell a home with me. I went to this PetSmart location to help my clients pick out everything they needed for their beautiful new Pitbull, Victoria :) We were lucky enough to be helped by Jeff, who is a valuable asset to this store. He was extremely helpful, kind, attentive, and knew SO MUCH about dogs and the products available- We learned about foods, shampoos, he even had grooming and training tips to boot! I thought I already knew everything about pet care, but Jeff taught THIS old dog some new tricks LOL. Great shopping experience!

It's a nice place to visit with friends. Prepare to spend more $ than you planned 😝

Service is lacking experience...some new unexperienced employees needs to do better customer service...great place for pet supplies

This hotel has been my worst experience so far. My dog was left in a cage isolated during all her stay (5 days) because they thought she was in heat, even though in her file (banfield) is stated she was spayed. She started vomiting on the 4th day due to stress (that is when they deign to call me) I will never leave my dog here again

Got a great animal carrier to take my buns to Milenium Park in Chicago. It came with a shoulder harness, which made me feel better about taking them out in public.

Have been in many Per Smarts including some out of state. This one is clean and well organized. Asked for help and associate stayed with me until I was satisfied. She made suggestions and offered ideas based on her experience with her own dog. Cashier was very friendly. Although there is a Pet Smart closer to my home, this one might be worth the few extra miles drive.

Clerk was very helpful and courteous. Excellent dry and canned dog food selection.

Great place for purchasing fish, the associates are very helpful. Sometimes overly helpful to a fault, almost went somewhere else one time but in the same breath appreciate their knowledge for someone who might not know what they are doing. Would recommend this place for your animal care needs!

I rarely write reviews, especially bad ones, but I'm not a fan of this location. I went in for the first time today with my 9 month old doodle, who was very excited as it was his first time in any pet store. The first two store clerks we encountered were not a bit friendly to my puppy or to me; they were in fact very cold. I would have appreciated a simple hello (no need to pet or approach us if they didn't want to or were too busy - but the store itself was not flush with customers by any stretch). I will say that the woman at the cash register was super friendly and even offered Paxton a little biscuit. I don't recommend hiring people who aren't customer service oriented to people and their pets. Also, the prices of the few things we browsed weren't particularly competitive. Paxton still picked out a new toy and special treat, which he really enjoyed. And the other customers were really friendly. :)

I bought a guinea pig from there. She’s so aggressive she is eating 24/7 gets mad if you take away food from her so she can go to sleep. She pees on you when you make her mad. But she’s so cute

This was my first visit to PetSmart for grooming. They have quickly become my go to groomer. When you enter the grooming section you are at a counter facing all of the groomers working. They were all very gentile while grooming dogs of a variety of sizes. Every pet I saw was being well taken care of. All of the groomers were extremely friendly and communicative. When picking up my dog I was given a full verbal and written report about her visit. I have never experienced this type of service anywhere else. I highly recommend them!

The staff was extremely helpful and friendly. Their pet selection for reptiles is unfortunately a bit limited, but that's not really the store's fault with his supply lines are these days.

Visit often. Am able to get the help from the staff most days. They do stock most of the cat food that is needed.

Ample parking, COVID clean, organized, not too busy, Selection of food, toys and treats ample, friendly and helpful staff. I was blessed to meet several new puppy friends and the employee on Saturday at the vet clinic was friendly, professional, and SUPER helpful helping me the superb Banfield Insurance for dogs sand puppies, she also helped me with good lamb product puppy food. So reasonable and WAY better than do many other pet insurance available out there!!! My baby stayed at the Pet Hotel in Vernon Hills and had a great time. They pampered her and she came home exhausted.

Lenita was amazing! She ensured my mom that her toy poodle would get the haircut she was trying to describe and offered to fix it if my mom didn't like it. A+ customer service and an amazing job!