I am a medical provider myself and feel the need to share my experience so others can be aware. I went to this ER with chest/epigastric pain. I sat in the crowded waiting room for an hour, was taken back for an EKG, then sent back out to the waiting for 8 hours. I watched a girl with a superficial cut on her foot who was FaceTiming her boyfriend talking about going shopping the next day be taken back before myself, and others, who were clearly more ill. There was an elderly couple waiting for longer than me and the man was pale as a ghost and too ill to sit up straight in his chair. The wife was terrified for her husband who actually appeared to be dying. The staff took a woman with wrist pain back an hour after she came in, though. I was so upset by the incompetency of the triage staff that I went up to talk to the staff who were less than helpful. I actually thought they must have misplace charts to be taking such mild cases over such dangerous ones. All of this was terrible on its own but it’s what happened after I left that really prompted my review. After 8 hours of being ignored, I left this ER. I went to another UPMC ER who had access to my chart from shady side and told me I had had an ABNORMAL EKG reading when I was at shady side. The triage staff had left someone with chest pain and an abnormal ekg reading sitting in their waiting room for 8 hours. Not only is this unacceptable, this is bordering on malpractice. I understand that ERs are understaffed and overworked, we all are in the medical field. But, something needs to be done with the triage staff at this ER. I am hopeful the providers and nurses actually treating sick patients are better trained, but I didn’t have the chance to find out. Thankfully, I was treated in a timely and effective manner and the second ER I went to but I am terrified for someone else in my situation who makes the mistake of going to shady side ER when they need care.

My wife came here in the middle of the night at 1am and was told by the nurses she was the only one there. They left her in the hallway under an ac. No iv, no bloodwork, not even a blanket as requested they just sat in the hallway laughing and giggling as she sat there with gastrointestinal pains while shivering in the hallway. Another couple came in and was given a room before her. She had to leave since no nurse came to see her after putting her in the hallway bed. You are better off going to a DIFFERENT ER or you literally might be in heaven as you wait.

Really confusing trying to get from the parking garage to the ER department, coming from someone who has never visited before. Security guards were helpful but surprisingly the actual staff (I.e. nurses) seem like they’re too bothered to help. There’s a sign by the walkway next to sliding doors that says “ER dept entrance” but when you stand there it doesn’t open and then you read a SEPARATE sign that says “employee entrance only.” Maybe add some signage for the PATIENTS and VISITORS that clearly directs them instead of the staff who already work there and likely already know how to get around ? Maybe do a better job of hiring compassionate health professionals who know how to interact with the public. Very busy with long waits as well.

I’ve been here before and had decent care, but I waited 6-8 hours in the waiting room. I barely saw anyone being taken into the er. I suffered with pain and kept wanting to pass out. I’m giving a 1 star because the front desk registration people really tried!

Horrible treatment the doctors there are only concerned with one thing that is making money the patient's health is of no concern to them this is 100% a fact I've heard this from people that work at this emergency room came here in excruciating pain and I was treated like an animal not a human being I think that animals get better treatment than what I had actually felt like I was in more pain after I left then when I first arrived extremely painful when I breathe

Want to praise the personnel at UPMC ER who took care of me after a huge gash to my forehead. I especially want to thank Dr Scanlon who stiched it up and did such a great job people at my work, and I work in surgery, ask me if a plastic surgeon did the job. He wasn't even sure if he was going to be able to get it closed. An amazing job by all and I was in and out in two hours!

Took my fiance to the emergency room for very severe pain. Finally after 4 and a half hours we got into room #32. Nurses and doctors were nice but were really forgetful. My fiance told me the doctor assigned there on 5/24/21 never took the time to discuss about her diagnosis and didn't give her better pain management medicine for her... to be sent home with and when we got home we saw on the discharge paperwork we found a diagnosis that we feel should of had her admitted. She expressed to me that nobody from the ER team even made a effort to discuss with her about what the results were. Other departments of this hospital were pretty good, however i can't speak for the ER. They were full on rooms, understandable, furthermore make sure that paitents are aware of what's happening with them! We also have a paper with signature line that doesn't even go with the paitent, it's supposed stay with the medical team.

I was treated like an animal at this facility. Critical phosphate levels (<1.0), food poisoning, COVID, severe dehydration, muscles contracting body-wide to where I could not open my hands. I was in the worst pain I had ever been in my life and obviously dying. I spent 45 minutes dying in a wheelchair in the waiting room (I was told to “watch my language” by staff because I cursed ONCE being in severe pain), and 1 hour dying in a hospital bed in the hallway. It wasn’t until one nurse finally said “I’m going to call someone. He seems like he’s in a lot of pain.” I finally got the much needed fluids. However, I spent 13 hours suffering in the hallway while 4 more patients were given rooms before me, even though I was Covid positive. Thank goodness for Jodi. She is the only reason I’m able to write a review warning others to stay away.

Wish I could have gotten more answers from my trip, I knew I needed a biopsy for a lump in my neck, was hoping to have that done. Dr Beel & Billy did great, some people in there were actively dying and I understand are higher priority. I’m just frustrated that I had to come here in the first place. My PCP’s testing is moving at snail pace, figured I would come here to get stuff figured out, as I am feeling very ill every day. He referred me to a great doctor, I am just hoping I can get in soon enough. Thank you guys

Took my husband here when he was very sick. Dr. holt was fantastic and so patient and helpful. Our nurse, Mary Kate, was great too. They both seemed like they wanted to be there, even though we knew Mary Kate was near the end of her shift. The triage nurse wasn't as kind and I wish they would have given my husband more help in the waiting room or gotten him back sooner. I know their job is stressful and hard. But we were stressed too. He was in bad shape and extremely uncomfortable, burning up with a very high fever.

UPMC hospitals give exceptional, state of the art care. The ER at UPMC Shadyside gets very busy and on my latest visit earlier this week it was no different. Lots of people for lots of different reasons. But given the volume of patients in need things went fairly smooth. I was only in the waiting room since I was there just as a support person. I feel that the receptionists, security and nurses in the waiting area were all doing their best and were quite proficient. The waiting room was clean. Steps were being taken to maintain safe distances and Covid protocols. Here are my complaints: the waiting room needs to be bigger. The waiting room should have more comforts (i.e. tvs, magazines, a vending machine). And the valet was terrible. He had no social skills. He didn't greet anyone. And actually when I first arrived he was no where to be found. No one knew where he went. I had to leave my 80-year old grandmother, sick and alone, in a wheelchair in the hall outside the ER while I drove next door to the parking lot and parked myself. Then walked back to the ER, retreived my grandma and finally brought her in to receive her emergency care.

Thanks for treating me like less than human. You ran not a single test. Treated me like a nusence. My infection keeps getting worse and I am in the worst pain of my life. I haven't slept in three days and the inflammation is still increasing.

97 year old mother brought in by ambulance for c heat pain on 12/13. I could not see her for 2 hours. She was being treated in hallway no rooms but a younger man came in on foot and got a bed!! Mother neglected,.

A wonderful experience. Staff was friendly, efficient and professional. Answered all questions. Granted it was not crowded but i could not have asked for a better ER visit.

They kept me waiting and waiting over an hour. I left after an hour of waiting without seeing any doctor or given treatment. I still received a bill in the mail. What a surprise!