4/5 Praveen R. 2 years ago on Google
3
BHK
Villa
is
very
spacious
and
the
bedding
is
comfortable.
Villas
are
placed
at
good
distance
from
each
other
and
you
will
have
a
sense
of
privacy.
Proximity
to
the
beach
is
an
advantage.
Pool
is
well
maintained
and
the
food
is
decently
priced
and
tasty.
You
can
dine
in
the
villa
and
the
delivery
is
prompt
.
Though
there
are
many
positives,
management
can
improve
on
a
ton
of
things.
-
They
proactively
call
to
ask
for
arrival
time
and
take
food
order
for
lunch
.
However,
they
should
show
the
same
levels
of
enthusiasm
to
keep
the
villa
ready
with
basic
facilities
at
least.
-
No
customer
wants
to
waste
time
in
calling/requesting/waiting
for
towels/
door
mats
etc.
These
are
bare
minimum
to
be
kept
ready
before
check
in.
-
When
the
mgmt
knows
there
is
a
problem
with
house
flies
within
the
villas,
they
should
proactively
take
care
of
it.
Again
a
very
basic
thing
which
the
mgmt
should
address
without
the
guest
chasing
for
it.
-
Surroundings
around
the
villa
should
be
periodically
cleaned
and
maintained.
People
,
be
it
staff
or
guests
are
littering
every
where.
No
matter
how
clean
the
villa
is
,
first
impression
before
entering
the
villa
ruins
the
holiday
mood.
-
Signs
with
room
numbers
are
missing
in
the
resort
along
the
common
roads.
-
Breakfast
is
tasty
but
items
should
be
replenished
quickly.
Crowd
management
is
the
one
to
be
focused
on.
You
really
can
not
have
items
running
out
by
9am.
People
on
holidays
prefer
late
breakfast.
-
Staff
are
polite
but
they
definitely
need
training
in
people
skills.
-
Refrigerator
is
in
bad
condition
and
the
telephone
in
one
bedroom
is
not
working.
other
working
phone
does
not
have
any
details
instructions
on
the
numbers
to
be
dialled.
Apparently
88
is
number
to
be
dialled
for
reception.
These
minute
details
in
the
villa
should
be
taken
care
to
provide
good
experience
to
guests.
To
summarise,
this
resort
has
great
potential
to
be
a
great
destination,
but
lack
of
focus
on
minute
details
and
enthusiasm
to
deliver
great
guest
experience
is
clearly
ruining
the
potential.
Resort
definitely
needs
a
well
trained
and
customer
experience
focused
manager
to
sort
these
things.