I called today July 10 at 12:00 to confirm my appointment at 3:30 in the Snellville office which she confirmed and asked me for my insurance info which I gave her and she said I would have to come in early and fill out info for new patient and she would call my insurance to confirm coverage for X-rays and exam and consultation. I told her I had been there before and I just need top denture relined so I don't need x-ray. She asked me if I got the dentures there and I said "No I did not". She said she would contact insurance to see if it would cover it and if not I would have to pay and I said that's was fine I would pay. Get there and they were going to do x-ray and I said I don't need x-ray that they already had x-ray from prior visit. Then told him I was there for alignment and he asked did I get denture there and I said no.He said he couldn't reline them but he could give me a price on new dentures. I told him I told her I didn't get them there and he said Sorry. All they want is your money. Wasting my time. Poor excuse for customer service.

This dental office is great! Everyone was so helpful and good at their jobs, and I mean everyone…the receptionist, the X-Ray tech, the dentist, the hygienist, and the office administrator! All the equipment was properly sanitized. The office seems to specialize at helping individuals without dental insurance and let me know costs upfront and options; however, my husband did think that they were not honest about the work I needed done and that they were telling us to do things I did not need. The only other thing I would improve would be the office furniture. The chairs were cracked and worn, but this is truly minor compared to the service I received.

Besides having my appointment canceled with no acceptable explanation, the service was great once I got rescheduled. Everyone was very courteous and very knowledgeable. Elaine was gentle and informative. I don't remember lady's name that helped me with my treatment plan but she was also very nice e and knowledgeable. I would recommend Aspen to my family and friends.

The staff was extremely considerate and kind. During my actual treatments the dental hygienist and dentist communicated well with me and I felt very informed.

Everyone from the front desk to the back office was kind and caring. They even worked us in for something we hadn’t scheduled. Wonderful people and a wonderful place!!

My first initial experience was great. Everybody was super friendly and helpful from the front receptionist, doctor, hygienist, and the office manager, but especially the dental assistant Logan who helped me. She was fantastic with doing my x-rays and being very informative with everything that was happening. I would highly recommend this office.

Very disappointed that when I called and made an appointment and mentioned bone disease, they acted like it was no problem. Now another appointment with a surgical dentist that I don’t even think is the right fit. Waste of time.

My experience at Aspen dental was my first visit. It started a little rugged because I was late for my appointment but they turned out to be a cancellation and I was able to get in and I tell you it was one of the best experiences I’ve had at a dental office and a long time. The staff was excellent extremely knowledgeable as well as Pleasant. I was extremely comfortable and made to feel like it’s gonna be OK. I was a little embarrassed about my mouth, but was made to feel very comfortable and not to worry everyone was great. I’m looking forward to going back for the continuation of my process and looking forward to having a great smile. Thank you to all the staff at Aspen dental.

***Cautionary Note:*** Our scheduled appointment with Rene, the office manager, took an unexpected turn after an hour-long journey for urgent dental care. Despite our dental emergency involving a bleeding and cracked tooth, we encountered difficulties at the Snellville location. Although we were in line for check-in at 2:00 pm, Rene insisted on canceling the appointment at 2:02 pm due to the supposed tardiness. Despite our prior efforts in confirming and updating insurance, a misstep by another staff member before their lunch break led to an unjust blame game. Rene cited our two-minute delay in check-in as grounds to deny emergency care. Seeking a resolution, we requested to speak to a supervisor, only to be informed that Rene held the highest authority and advised us to contact the corporate office while snickering that a Supervisor will not going to do anything anyway because it takes 48 hours for someone to reach you. Upon reaching out to corporate, we were met with an unsettling response, including a dismissive timeframe of 24 to 48 hours for resolution. The insensitivity displayed during this interaction added to the frustration. Disheartened, we questioned if this treatment amounted to discrimination, considering the contrasting experiences shared by others who arrived slightly late but were still accommodated. Contemplating legal action and considering sharing our experience on YouTube, we ultimately found solace in the exceptional customer service provided by Tyler or Taylor, the district representative. The Loganville office, particularly Nyema, went above and beyond, swiftly booking us an appointment within an hour despite being 20 minutes away. To those reading this review, let it be known that the Snellville location does not reflect the entire company. While challenges arose, exceptional service can be found elsewhere within the organization. It is a reminder that not everyone is suited to managerial roles, and experiences can vary widely. Our ordeal left us feeling akin to being at a fast-food establishment, where an employee's preoccupation with a personal call delayed our service—an unfortunate and unpleasant experience.

Good service however the product as far as dentures is not great. My dentures are less than 2 years old and I have had to return 2 different times when a tooth becomes dislodged from the plate. 9ne on bottom shortly after the warranty was expired and today one on the top plate. Both have cost me about 130.00 for both. Approximately 65.00 each.

Please be aware that this office will bait and switch you. I was told there was a special first visit where it is free and you get to take your xrays with you at no charge even if you choose to get work done somewhere else. I was also quoted $150 to $500 for the issue that I had. After wasting an hour and a half of my time I was quoted over $2000 for everything to be done and $800 for my emergency. When I asked to have my xrays because that was unacceptable I was told you do not get your xrays unless you have work done there. Then why would I need my xrays if not to go somewhere else? When I argued I was told the scheduling hotline gave me the wrong information. When I called the hotline I was told they will contact the office and get my xrays for me as I should be able to have then at no charge. After being disconnected and then being told everyone is at lunch I am sitting outside of another office trying to get these xrays. I will give an update if I get them or even get a call back at this point.

The nurse that help me throughout the appointment was very nice. Her name was shania I was very nervous but she helped me calm down. Everyone was nice to me. I would recommend this office to anyone. It’s in Snellville.

This was my 3 rd time at this dentist office and every time I have to wait. for over 2 hours. They didnt put a bib on me on top of everything else. I ordered Invisalign's they took along time to get to me and then I couldnt eat and they tried to get me to get more and charge me more NO I said and would like the caps off my teeth. They are expecting me to pay for something they talked me into getting and they did not work for me

I needed a clearance letter from my dentist to start a low bone density treatment. I didn't get it yet. They made mistake in taking 25 x-rays in my mouth and they needed to take them all over again. I spent 2 hours and still they didn't send a clearance letter to my oncologists to start my treatment. It is disappointing. They are making up excuses that I need deep cleaning and cavity filling. I don't have any of those problems. My last cleaning with the previous dentist gave me good report about my teeth. I needed to go to Aspen dental group because we moved closer to them. Annie Alexander

My experience with the office team has been disappointing. After multiple attempts on my end I had to reach out to my insurance to get the proper information to my insurance to process my claim for a routine visit. This last visit resulted in a claim denial simply because again they could not provide the proper information in a timely manner which was simply a date. This staff is either unprofessional or needs more training in their field of work.

If you don’t ask a lot of questions, you will leave not knowing a lot of important information about upkeep and maintenance. I had a tooth extracted and left with a bag of items with minimal explanation about what to do with them, and how to use them. After browsing the internet I finally found the answers I needed