1/5 Alina S. 3 years ago on Google • 1 review
One
hour
ago
I
received
the
notification
from
the
portal
Znany
Lekarz
about
the
request
to
write
a
review,
after
that
I
decided
to
do
it,
really
why
not.
This
review
is
not
about
the
doctor
to
whom
I
could'n
get,
but
about
the
customer
service.
I
booked
a
visit
at
the
last
moment
due
to
acute
pain
(around
4
hours
before
the
appointed
term
through
the
portal
Znany
Lekarz).
I
received
confirmation
from
the
clinic
via
phone
and
SMS.
When
I
arrived,
I
was
informed
that
my
visit
was
canceled.
The
girl
at
the
reception
said
that
they
had
an
hour
delay
and
other
clients
were
waiting
in
the
lobby,
whose
time
earlier
than
my
and
I
could'n
be
received
until
the
clinic
closed.
When
I
asked
"Why
I
wasn't
informed
about
this
in
advance",
I
heard
the
answer
that
it
was
not
her
fault,
she
had
nothing
to
do
with
it.
I
have
one
question:
Isn't
it
the
task
of
the
service
personnel
to
inform
about
the
possible
cancellation
of
the
visit
seeing
the
current
situation?
But
just
arrived
I
heard
a
proposal
to
postpone
the
visit
for
3
weeks.
I
understand
that
this
happened
before
the
long
holidays,
but
I
don't
understand
why
I
wasn't
informed
about
this
at
least
an
hour
or
half
an
hour
in
advance.
I
canceled
the
really
significant
meeting
with
my
client,
I
spent
money
on
a
taxi
and
most
important
it
was
the
waste
time
in
order
to
find
another
doctor
on
this
day.
I
was
happy
that
I
found
a
doctor
and
clinic
with
such
good
reviews,
but
it
didn't
work
for
me
at
all.
Do
something
with
time
management
and
customer
communication!
2 people found this review helpful 👍