1/5 Aly B. 1 year ago on Google
Inside
the
bar
is
really
cool,
received
great
service
from
the
bar
tender
and
generally
had
a
great
time
while
visiting
from
the
UK.
However,
the
problems
started
after
I
returned
home.
I
visited
Jack
Rose
on
the
17th
February
with
two
friends,
we
enjoyed
our
cocktails
and
I
opened
the
tab
with
my
debit
card.
Upon
finishing
our
drinks,
I
opted
to
pay
in
cash
and
closed
the
tab
with
cash
with
a
signed
receipt
for
both
the
Merchant
and
myself.
Upon
returning
home
(around
the
end
of
February),
Jack
Rose
took
two
transactions
off
my
card
(the
one
I
opened
the
tab
with),
one
was
pending
and
one
was
completed
(essentially
paying
3
times
for
3
drinks
totally
around
£150).
I
tried
to
contact
Jack
Rose
by
phone,
nobody
answered.
I
couldn't
leave
a
message.
I
messaged
on
Instagram
which
has
still
gone
unread
(I
was
later
advised
that
they
don't
receive
their
instagram
messages).
I
then
emailed
them
to
which
I
didnt
receive
a
response
and
brought
up
a
charge
back
action
through
my
bank
for
the
extra
charges.
I
got
my
friend
who
lives
in
DC
to
call
them
as
I
was
unsure
if
it
was
because
I
was
calling
from
a
UK
mobile
that
was
the
issue,
she
spoke
to
somebody
who
told
her
that
emails
are
answered
within
24
hours.
I
sent
a
follow
up
email
on
the
16th
March
to
which
was
responded
by
Melody,
she
apologised
for
the
double
charge
but
then
said
that
I
hadn't
worked
out
the
time
difference
and
that's
why
they
weren't
picking
up?
Totally
not
true
as
I
had
made
sure
to
call
at
10pm
UK
time.
She
advised
me
as
I
had
started
charge
back
proceedings
she
couldn't
refund
the
difference
to
me
-
totally
understandable
as
they
have
their
own
procedures.
I
responded
back
to
Melody
on
the
17th
March
explaining
that
as
I
no
longer
had
the
receipt
for
my
drinks
(I
didn't
think
to
keep
it
because
weirdly
enough,
this
would
never
happen
in
the
UK?
Or
there
would
be
much
clearer
recourse
of
action...I
digress).
I
explained
to
Melody
this
issue,
told
her
the
time
my
friends
and
I
were
there
and
asked
her
to
please
check
the
CCTV
so
that
she
could
see
that
I
had
paid
by
cash,
as
I
had
signed
a
merchant
copy
of
the
receipt,
please
could
she
take
a
photo
of
it
and
send
it
to
me
-
it
has
my
signature
after
all
so
I
could
pass
it
along
to
my
bank
so
that
I
could
have
evidence
for
the
charge
back.
I
received
no
response
to
this
email
at
all.
The
pending
charge
has
come
back
into
my
account
but
I
have
still
paid
twice
for
drinks
I
had
once
(once
in
cash,
once
by
card
after
returning
to
the
UK),
so
have
paid
£100+
for
3
drinks.
I
am
not
sure
whether
their
book
keeping
is
wrong
or
this
has
been
a
serious
communication
issue
but
this
has
seriously
burned
me
from
trusting
Jack
Rose
and
will
not
be
returning
the
next
time
I
am
in
DC.
Until
now,
I
have
received
no
response
from
Jack
Rose
and
even
though
the
issue
has
been
admitted,
they
have
done
nothing
to
try
and
rectify
the
situation,
either
through
the
bank
or
through
messaging
me
a
copy
of
my
receipt
which
proves
cash
was
paid
for
my
tab.
It's
very
worrying.
Please
find
attached
photos
that
prove
I
actually
was
in
the
bar.
Hopefully
this
doesn't
happen
to
anybody
else
in
the
future,
its
a
shame
because
we
were
really
excited
to
be
there
especially
as
one
of
our
party
really
enjoys
whiskey
and
was
excited
to
show
me
this
bar.
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