1/5 Y B. 5 months ago on Google
My
name
is
Yadiel
G
Bisrat,
originally
from
Ethiopia,
now
a
resident
of
Cascades,
Sterling,
VA,
USA.
I
have
a
Starbucks
rewards
account
which
would
show
how
often
I
go
to
Starbucks
and
how
much
I
spend
there.
I
worked
as
a
customer
service
representative
for
a
retail
store
and
one
of
the
issues
we
used
to
encounter
was
that
we
used
to
be
told
to
prioritize
the
customers
who
would
call
to
place
an
order,
check
inventory
or
place
an
item
on
hold
instead
of
customers
in
the
store.
went
to
the
Starbucks
in
Countryside,
Sterling,
VA,
USA
on
11/09/2023
around
10am.
I
received
one
of
the
worst
customer
service
experiences.
When
I
went
to
the
counter
to
place
the
order,
there
was
no
representative
at
the
Point-of-Sale,
while
there
were
5
representatives
behind
the
counter.
One
representative
who
was
standing
next
to
another
rep
and
doing
nothing
as
far
as
I
am
concerned,
maybe
responding
to
another
drive-thru
customers'
requests
said
that
someone
would
be
there
soon.
What
is
even
worse
was
that
another
guy
who
was
preparing
drinks
for
another
drive-thru
customer
didn't
keep
an
eye
on
me.
Even
worse
was
that
he
didn't
even
acknowledge
my
presence.
Then,
I
left
the
store
while
writing
this
review
and
I
met
Terrence
who
is
the
manager
at
the
said
store,
whom
I
have
known
for
quite
some
time
with
whom
I
had
long
conversations
about
lots
of
things,
especially
customer
service.
He,
then,
offered
me
to
give
me
the
macchiato
I
intended
to
get
earlier.
I
hesitated,
but
then
I
decided
to
get
it
instead
of
going
to
the
Cascades
Starbucks,
which
is
less
than
2
minutes
away.
Terrence
placed
the
order
on
the
house
and
then
I
explained
what
happened
to
him.
He
apologized
and
sympathized
with
me.
Then,
I
left
the
store
happy
eventually.
I
really
appreciate
it
if
the
company
addresses
this
issue.
I
will
list
the
very
big
issues
I
deemed
to
be
very
biggest
issue
to
me
that
Starbucks
should
address
is
customer
service.
The
biggest
issue
is
that
most
of
the
stores
are
understaffed,
especially
during
the
rushes,
especially
in
the
morning.
Even
at
and
the
drive-thrus
create
lots
of
traffic
that
the
employees
can
hardly
handle.
The
same
is
true
with
the
managers
of
these
stores
who
don't
get
proper
and
thorough
training
in
standard
policies
and
procedures
and
they
aren't
getting
compensated
in
the
same
level
as
other
companies
in
the
same
sector
or
comparable
fields.
The
other
problem
is
that
the
employees
are
either
told
to
prioritize
the
drive-thru
customers
in
lieu
of
the
instore
ones,
who
should
have
gotten
the
priority
or
they
prefer
they
serve
them.
Please
don't
quote
me
on
this
since
I
don't
have
inside
information.
Another
problem
is
inventory.
This
implies
things
that
are
there
today
and
not
any
more
next
week
if
not
a
couple
of
days
later.
I
would
like
the
company
to
address
these
issues
promptly
and
efficiently.
Thank
you
very
much
for
giving
me
this
opportunity
to
provide
my
concern,
expecting
it
to
be
resolved
quickly.
Have
a
wonderful
day!
I
expect
to
hear
from
you
regarding
my
disappointment,
concern
and
suggestion
Sincerely
yours,
Yadiel
Bisrat
