1/5 Pika M. 3 months ago on Google • 2 reviews New
I
am
genuinely
disappointed
with
my
recent
experience
at
Depth
&
Green,
Mysore.
The
charm
it
once
had
has
vanished
since
the
management
changed.
Quality
and
customer
service
are
essential
for
any
business,
and
sadly,
they
are
severely
lacking
now.
It
seems
that
only
a
specific
group,
whites
and
Yogis,
are
valued,
while
the
rest,
especially
locals,
are
treated
as
if
they
don't
matter.
I
must
mention
Sumedha,
a
new
addition
to
the
team,
whose
lack
of
customer
service
skills
is
baffling.
I
can't
help
but
wonder
if
there's
a
directive
to
treat
locals
differently,
as
it
feels
like
a
shift
in
attitude
since
the
management
change.
While
the
core
workforce
still
recognize
the
loyal
customers
the
management
seems
to
overpower
them.
As
a
loyal
customer,
I
used
to
enjoy
privileges
like
delivery
to
my
car
and
discounts,
which
have
now
disappeared.
While
I
understand
that
changes
come
with
new
management,
making
locals
feel
unwelcome
is
a
sure
way
to
harm
the
business.
Regrettably,
you
have
lost
a
loyal
customer
(of
5yrs)
and
I
hope
this
review
makes
other
locals
reconsider
their
loyalty
as
well.
After
writing
mine,
I
read
some
negative
reviews
and
I
see
apology
replies
on
reviews
from
people
with
non-Indian
names
or
people
associated
with
foreigners,
only.
Wow…
this
is
discrimination.