3/5 Rajshree C. 3 years ago on Google
Extremely
disappointed
with
the
standard
of
treatment
in
this
hospital.
Firstly
the
statements
of
the
doctors
were
extremely
contradictory.
Initially
we
were
explained
about
the
procedure
of
the
treatment
which
was
quite
convincing
but
later
on
the
treatment
didn't
proceed
in
the
way
we
were
initially
told.
The
first
doctor,
Dr.
Chandan
Kumar
Shith
whom
we
met
said
that
bone
marrow
test
wasn't
required
but
a
test
called
PET
CT
scan
would
be
done
to
detect
the
cause
of
infection.
Three
to
four
days
passed
but
no
test
was
done.
Finally
in
Doctor's
meet
,
when
we
asked
again
that
when
will
the
PET-
CT
scan
be
done
,
the
doctor
said
that
PET
-
CT
won't
be
done
instead
bone
marrow
test
might
be
required.
We
were
totally
puzzled
by
the
remarks
of
those
two
doctors.
Finally
in
the
doctor's
meet
just
before
the
day
of
discharge,we
met
Dr.
Nilratan
Naiya.
Already
7
days
were
over
but
the
cause
of
infection
which
caused
the
prolonged
fever
and
the
sudden
fall
in
WBC
count
to
1300
was
undiagnosed.
I
asked
him,
"Doctor,
where
is
the
infection
in
my
mother's
body?"
to
which
he
replied
nonchalantly
that
they
were
still
in
the
dark,the
cause
being
undiagnosed.
This
angered
me
like
anything,how
could
he
talk
so
casually
was
completely
beyond
my
understanding.
Then
asked
him
"This
means
you
could
diagnose
nothing
,
isn't
it
?
Seven
days
is
quite
a
lot
of
time
to
diagnose
the
cause.
This
made
him
bubble
with
rage
and
he
started
shouting
and
behaving
rudely.
His
answer
should
have
been
a
simple
"no".
Then
somehow
we
got
to
know
from
him
PET
CT
is
not
done
in
this
hospital.
Just
imagine!
Such
an
important
piece
of
information
was
not
given
to
us
earlier.
We
didn't
expect
such
rudeness
and
arrogance
from
any
senior
doctor.
Secondly
the
Residential
RMO
Dr.
Debarati
Biswas's
behaviour
was
extremely
annoying.
Absolutely
mannerless.
Thirdly,the
nurses
should
be
much
more
compassionate
and
empathetic
towards
the
patient.
Except
two
nurses
in
CCU
whose
names
I
don't
know,
others
in
the
ITU
and
ICU
ward
were
least
bothered
about
the
discomforts
of
the
patient.
They
didn't
even
bother
to
insert
the
saline
lock
properly
and
as
a
result
it
started
to
disfunction
and
there
was
a
lot
of
blood
loss.
The
saline
lock
had
to
be
inserted
five
or
six
times
due
to
their
inefficiency
and
the
sufferer
was
my
mother.
One
expects
a
little
bit
of
care
and
compassion
from
them
not
this
type
of
recklessness.
Fourthly,
the
food
served
was
substandard
in
both
quality
and
taste.
When
they're
charging
so
much
money,
they
shouldn't
at
least
compromise
on
the
quality
of
food.
Next
,
the
hospital
is
highly
expensive.
The
bed
charges
are
extremely
high.
Last
but
not
the
least,
there's
no
waiting
arrangement
for
the
family
members
of
the
patient.
They
can
arrange
for
a
few
plastic
chairs.
This
simple
step
can
solve
the
problem
but
they're
least
bothered.
Highly
disheartened.
I
hope
that
the
concerned
authorities
will
take
this
matter
seriously
and
will
work
hard
to
minimise
their
drawbacks
and
inefficiencies.
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