1/5 Nikhil R. 1 year ago on Google
I
had
made
booking
reservations
for
2
nights
with
Hotel
Oasis
through
Agoda
for
the
31st
December
-
2nd
of
January.
This
reservation
was
made
1
month
before
the
accommodation
date.
On
the
29th
of
December,
I
called
the
hotel
and
asked
if
I
could
cancel
my
booking
online
and
pay
cash
upon
arrival
without
my
booking
being
canceled.
They
had
agreed.
I
made
sure
to
get
a
confirmation
by
email
as
well.
I
arrived
at
the
hotel
by
2:30.
A
receptionist
named
Shayal
informed
me
that
my
booking
was
cancelled
and
the
hotel
was
fully
occupied
and
that
i
was
supposed
to
check
in
at
1pm
or
my
booking
would
be
canceled.
I
was
in
complete
disbelief
on
how
this
could
happen.
Especially
when
I
had
given
a
call
confirming
my
accommodation
and
emailing
as
well.
She
also
mentioned
that
all
bookings
were
paid
bookings.
This
is
also
a
lie
as
I
saw
2
different
guests
paying
at
the
counter.
I
told
her
that
had
she
told
me
this,
I
would
have
been
here
well
before
1pm.
Or
if
they
wanted
a
full
deposit
then
I
would
have
paid.
They
just
needed
to
communicate
with
me
on
this
which
they
did
not.
Shayal
claimed
that
she
tried
to
give
me
a
call
but
the
network
was
down.
This
is
a
lie.
I
told
her
that
you
had
my
email
if
the
network
was
down.
As
a
smart
consumer,
i
had
booked
a
month
before
New
years
but
apparently
it
was
useless
in
this
situation.
Eventually,
she
called
their
sister
hotel
"Hotel
Transit"
and
said
that
they
had
a
place
for
me
there.
I
spoke
to
the
GM
Mary
who
was
over
at
Hotel
Transit.
I
told
her
that
while
Hotel
Transit
is
not
my
ideal
location,
I
would
be
willing
to
compromise
for
their
mistake
if
they
were
able
to
compensate
and
give
me
taxi
fare
to
and
from
Hotel
Transit
to
wailoaloa
beach.
I
booked
with
Hotel
Oasis
as
they
had
a
TV
and
it
was
closer
to
my
new
years
destination.
Mary
declined.
After
arguing
for
an
hour,
Shayal
said
that
she
would
do
something
and
for
me
to
wait
outside.
A
few
minutes
later,
I
saw
her
walking
to
her
car
with
her
belongings.
I
asked
her
what
was
happening
and
she
replied
saying
that
her
shift
was
over
and
for
me
to
deal
with
the
new
guy
at
the
front
desk.
I
told
her
that
at
least
before
going
you
should
give
me
an
update
or
something,
not
just
walk
out
and
drive
off.
With
the
new
guy,
he
didn't
care
about
my
situation
at
all.
He
was
smiling
the
entire
time
despite
the
fact
that
I
had
no
place
to
sleep
that
night.
I
called
a
number
of
hotels
but
none
were
available.
We
asked
to
speak
to
the
manager
but
he
said
there
was
none
on
site.
Upon
asking
another
staff
member,
the
manager
was
there
but
didn't
want
to
speak
to
us.
I
cannot
describe
everything
that
happened
that
day
as
I
spent
more
than
2
hours
waiting
for
them
to
do
something.
This
was
a
total
nightmare
because
the
thought
of
having
no
place
to
sleep
that
night
and
going
through
all
this
gave
me
so
much
stress
that
I
cannot
even
begin
to
fathom.