1/5 Mzz P. 11 months ago on Google
One
of
the
most
rubbish
car
rental
services
we
have
ever
come
across.
Booked
an
8
seater
van
with
these
guys
and
all
was
confirmed
and
good.
On
the
day
of
receiving
our
rental
our
flight
flying
in
from
Auckland
was
delayed
so
by
the
time
we
got
out
of
the
arrivals
section
and
went
to
pick
up
our
rental
it
was
1hr
past
the
pick
up
time!
Unfortunately
the
staff
told
my
husband
they
didnât
have
an
8
seater
van
available!
When
my
husband
asked
how
come
as
we
had
a
confirmation
from
them,
they
couldnât
give
an
exact
reason.
At
first
they
said
they
donât
do
8
seaters
(
then
why
advertise
on
your
website?)!
When
my
husband
asked
them
that
they
started
to
get
all
nervous
and
said
they
will
call
around
and
see
what
they
can
do.
After
calling
around
âeverywhereâ
they
finally
got
through
to
some
female
manager.
This
lady
lacks
any
form
of
professionalism,
is
rude
to
the
core,
full
of
attitude
and
was
trying
to
blame
my
husband
for
the
rental
not
being
available.
She
also
made
a
few
excuses
and
then
tried
to
say
because
we
were
one
hr
late
she
gave
our
rental
away
to
someone
else.
Yet
the
staff
at
the
counter
are
saying
the
vehicle
was
never
available
to
begin
with.
My
husbands
cousin
who
lives
in
Fiji
and
works
at
the
airport,
went
to
the
rental
company
earlier
to
advise
them
of
our
flight
delay
and
we
should
be
out
soon.
The
staff
at
that
time
had
told
him
as
well
they
have
no
8
seater
vans
available!
So
there
you
go
this
manager
was
caught
in
another
lie!
She
then
had
the
audacity
to
tell
my
husband
to
wait
an
hr
or
the
whole
night
until
they
find
a
replacement
rental.
When
my
husband
told
her
off,
she
then
tried
to
get
my
husband
to
pay
double
and
take
2
vehicles
instead
as
they
canât
find
an
8
seater
rental
thatâs
available.
Furious
is
an
understatement,
like
how
hard
is
it
to
just
do
your
job
properly
and
not
waste
peoples
time!
If
you
donât
have
something,
donât
send
a
confirmation.
Management
really
need
to
learn
customer
service
and
how
to
deliver
good
service.
Donât
falsely
advertise
your
vehicles
and
then
try
to
extort
more
money
when
youâre
at
fault!
Accept
it
own
up
and
apologise.
Luckily
for
us
the
rental
company
hertz
next
door
to
these
guys
had
an
8
seater
available
and
booked
it
for
us
straight
away.
They
even
told
us
that
this
is
nothing
new
for
budget
rentals
in
Fiji.
They
do
this
to
pretty
much
every
customer.
So
please
save
yourself
the
hassle
and
stress
and
donât
book
a
rental
with
these
guys.
They
are
unprofessional,
rude
and
simply
not
up
to
par
with
being
a
good
rental
company.
I
would
like
to
add
the
2
staff
men
at
the
front
desk
were
smirking
the
entire
time.
To
whoever
the
CEO
is
of
this
company
perhaps
do
better
training
with
your
staff
and
teach
them
basic
manners!
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