PetStore Kenya image

PetStore Kenya

Pet supply store

😠 I made an order via their online platform on 9th October at around 1pm....called on 11th to follow up on delivery and was told I would receive it later that day as it had not been processed yet. Needless to say, I did not. Texted via whatsapp to follow up and called on 12th and it seems my order can... People often mention service, products, delivery, customer, great,


Address

Kaptagat Road Mashiara Park, Kenya

Website

petstore.co.ke

Contact

+254 795 350292

Rating on Google Maps

4.60 (118 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed
  • Monday: 9 am to 5 pm
  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (10) products (8) delivery (6) customer (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Margaret M. 5 months ago on Google
    I made an order via their online platform on 9th October at around 1pm....called on 11th to follow up on delivery and was told I would receive it later that day as it had not been processed yet. Needless to say, I did not. Texted via whatsapp to follow up and called on 12th and it seems my order cannot be traced???? How does a whole business lose someone's order? I don't understand. The customer service and feedback mechanisms are extremely wanting. Will not be promoting this business again and I suggest you take caution with them as well
    1 person found this review helpful 👍

  • 4/5 Naibei J. 3 years ago on Google
    All your Pets' needs are catered here. Money will be the only problem but stock is full🔥🔥🔥
    1 person found this review helpful 👍

  • 5/5 Jane Cate I. 9 months ago on Google
    Best place to find meds and food for my pets
    1 person found this review helpful 👍

  • 5/5 Anuj R. 1 year ago on Google
    Always a great experience with Petstore, delivery or collection. Now and then, I get a few free treats which is a nice touch.

  • 5/5 Craig T. 3 months ago on Google New
    Good store and Clare is super helpful. Will be using regularly.

  • 5/5 Gichuki M. 6 months ago on Google
    Great environment, great service

  • 4/5 Daisy M. 5 months ago on Google
    Enjoyed great offers, friendly staff and prompt service. Delivered as promised. Looking forward to more exciting offers.

  • 5/5 Nkatha K. 9 months ago on Google
    Prompt delivery and competitive pricing.

  • 3/5 Osman D. 11 months ago on Google
    Having been a customer from last year my first few times had a good experience and they had a variety of products. Now it seems they have lost interest or cannot handle the orders. They have been sending me the wrong items and customer service has gone down the drain. Moreover their selection of products has substantially decreased. Hope they improve on this.

  • 5/5 Nick V. 1 year ago on Google
    I'm a repeat customer and have always been impressed with the customer service and quick deliveries.

  • 5/5 Dharminder Singh | E. 1 year ago on Google
    Very Convenient & Efficient! Wide variety of pet products! No need to go else where!

  • 5/5 Sharon B. 1 year ago on Google
    I am always pleased with your service, and great products and everyone super polite and accommodating!!!Thank you for all your services. Regards Sharon

  • 5/5 bhupinder k. 1 year ago on Google
    A Breath of Fresh Air! Keep Up the Efficient Delivery! Very Convenient! Right to my Doorstep! Keep it up!

  • 5/5 Doreen T. 1 year ago on Google
    always amazing service :). My go to place for all my pets needs. The delivery guy is always so kind :)

  • 5/5 Elizabeth W. 1 year ago on Google
    I appreciate their timely deliveries,product sales at discounted prices and the once in a while free delivery offers outside Nairobi.

  • 5/5 jacob n. 2 years ago on Google
    The best dog and cat shop

  • 5/5 Ian D. 1 year ago on Google
    By far the best supplier of pet food and pet accessories in East Africa!!! Keep up the great work!!! Our dogs and cats love you!

  • 5/5 Rupert B. 1 year ago on Google
    Always excellent service, and range of goods offered is keenly priced. Staff will often touch base before order is dispatched. Highly recommended.

  • 4/5 Michael J. 1 year ago on Google
    Good store. Areas of improvement would be more cat products and a little more diversity of stocks in general. Example, ceramic feeding bowls, dental products for cats and grain free dry food options.

  • 5/5 Amanda D. 1 year ago on Google
    My favourite pet food supplier. Quick and timely delivery. Great variety of products available. Great customer service too

  • 5/5 Edna M. 1 year ago on Google
    Ever since my first order till today, Petstore Kenya have not disappointed; they are always on time with their deliveries. Their products are of high quality and cater well for our cats and dogs. We appreciate the great service received from their friendly and professional staff. I highly recommend their services. Well done and keep it up!

  • 1/5 Kellie R. 4 years ago on Google
    Order from Jumia and save yourself the time and energy!

  • 5/5 NAIROBIS ROYAL B. 5 years ago on Google
    Working in Partnership with Pet Store Kenya, they are the guys to look at. If you want good food that would work for your dog then try Reflex, Bonnie or Spectrum.

  • 4/5 iliana l. 2 years ago on Google
    Beautiful

  • 5/5 AJWANG T. 2 years ago on Google
    Variety of pet food

  • 5/5 Farayi Z. 3 years ago on Google
    Great quality pet food range... Available in supermarkets across Kenya

  • 5/5 Alex M. 3 years ago on Google
    Amazing store for all your pet supply needs. Great variety, stock and price.


Call +254 795 350292 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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