AutoXpress - Mombasa Road 1 [Tyres & More] image

AutoXpress - Mombasa Road 1 [Tyres & More]

Auto parts store Tire shop Oil change service Car accessories store Car battery store Brake shop Wheel store Wheel alignment service Auto spring shop Auto accessories wholesaler

👍 The service quick and professional. There wasn't much of a line so was about to get a quick alignment and head out in less than an hour. Also one of the few places that have the alignment setting for the Mobuis 3! People often mention service, customer, staff, Good, tyre, Great, slow, alignment, tyres,


Address

Mombasa Road, Nairobi, Kenya

Website

auto-xpress.co.ke

Contact

+254 709 872000

Rating on Google Maps

4.30 (485 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8:30 am to 5:30 pm
  • Friday: 8:30 am to 5:30 pm
  • Saturday: 8:30 am to 4:30 pm
  • Sunday: Closed
  • Monday: 8:30 am to 5:30 pm
  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 8:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: service (35) customer (14) staff (11) Good (8) tyre (7) Great (7) slow (6) alignment (6) tyres (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Thomas O. 4 years ago on Google
    Good for auto services and tyre replacements. Nice clean environment. Coffee tea available as you wait for your car to be fixed.
    1 person found this review helpful 👍

  • 5/5 Victor N. 5 years ago on Google
    This is my favourite vehicle service point. They have lots of modern equipment and do a professional job. This is why their pricing, which is also relatively low, pleasantly surprising. Many people avoid it thinking that it's expensive on account of being high end. They will be pleasantly surprised to know that's not the case, yet to service is indeed top notch.
    1 person found this review helpful 👍

  • 3/5 Anthony N. 3 years ago on Google
    The place is okay. They have modern auto mechanic tools to help speed up efficiency and accuracy. They need to add more comfortable sitting space for clients even outside under the trees. Provide power points for guys to charge gadgets. Deploy additional employees especially during peak to avoid long queues. *They do not deal with engine problems* By and large their service is great though slow sometimes.
    1 person found this review helpful 👍

  • 4/5 Kamau K. 1 year ago on Google
    The service quick and professional. There wasn't much of a line so was about to get a quick alignment and head out in less than an hour. Also one of the few places that have the alignment setting for the Mobuis 3!
    1 person found this review helpful 👍

  • 1/5 Raymond Octaviano G. 2 years ago on Google
    I had problems before at this branch and now again. You charged me for new shims and yet shims do not get damaged. Then, the car was never aligned properly and after sending it back, you wanted to charge me for new shims. When I complained, you said shims were okay and it would need alignment again. Are you messing around with a experienced mechanic like myself? I did such work in the 80s until 90s and I have all the necessary experience to know when someone is lying to me about my car. This is a real shame. Imagine what is happening to unsuspecting people out there.
    1 person found this review helpful 👍

  • 5/5 kevin t. 2 years ago on Google
    I like the way they first inspect the car and inform you on what needs to be done so that you make decisions based on the info given. I recommend Auto Express to anyone with a car. Free brake checkup
    1 person found this review helpful 👍

  • 5/5 Eng. Kenneth M. 5 years ago on Google
    Great customer service and the staff are awesome

  • 2/5 Sm “Skk” K. 1 year ago on Google
    Service is too slow, they keep you here because of small issues after issue

  • 4/5 Daniel C. 1 year ago on Google
    Great customer service at affordable prices.

  • 5/5 nkt n. 1 year ago on Google
    Excellent service, am so happy with them

  • 5/5 proliturgy 2 years ago on Google
    Probably the best place to get your tires fixed or replaced. They are quite friendly and professional. Sometimes it can be a bit slow but it is usually because they are so busy. They also have additional items for sale for the car or truck. Again, these items are imported, which means they are expensive but they are decent quality.

  • 5/5 Eric N. 5 years ago on Google
    Tip top customer service..

  • 5/5 Njuguna p. 5 years ago on Google
    Nice

  • 4/5 Kilonzi D. 5 years ago on Google
    Formerly Bosch

  • 2/5 Akinyi M. 5 years ago on Google
    Took my vehicle for service and it came out with problems. Fundamental checks like gearbox and steering wheel oil not checked.

  • 5/5 Chea G. 5 years ago on Google
    Service per excellence.

  • 5/5 morgan e. 5 years ago on Google
    Nice

  • 3/5 Lawrence K. 5 years ago on Google
    Good services

  • 5/5 David A. 5 years ago on Google
    Quick and pro service

  • 5/5 Brijesh R. 1 year ago on Google
    Clean and organised workshop compared to any garage in Kenya. Well organised staff and great customer service. Friendly staff

  • 1/5 Gaurav M. 1 year ago on Google
    This place is popular because it's relatively older compared to the other garages in Kenya. But the staff needs serious training in terms of customer service and communication. I am standing for 1 + hour in one of the outlets - Mombasa road, next to the DTB bank waiting for my car tyres to be replaced within a promised stipulated time. However, after the work is commenced, I am told that the tyre to be replaced isn't available in stock and the store needs to pick tyre from another branch. That adds at least 45 minutes to the time I was promised. Such goof ups can happen but the after effects of such goof ups can certainly be prevented by having well trained and responsible staff on the ground.

  • 5/5 Nyokabi K. 1 year ago on Google
    Great customer service and professionalism. Would recommend them 10/10

  • 5/5 muthaithi k. 1 year ago on Google
    We trained staff, good job done at this auto express.

  • 5/5 Hassan N. 1 year ago on Google
    Good place you wonwon't regret visiting the place staffs are friendly and welcoming also they work with advanced technologies machines,

  • 5/5 Eli 11 months ago on Google
    From the moment I walked in, I was greeted with a warm and friendly welcome by the staff who recognized me since I had booked an appointment earlier. They were attentive, professional, and knowledgeable, making me feel comfortable and confident that my vehicle was in good hands. The facility was clean, well-organized, and equipped with the latest tools and technology, which was impressive. The technicians demonstrated a high level of expertise, quickly diagnosing the issue with my car and providing efficient solutions. They kept me informed throughout the process, explaining the necessary repairs and ensuring that I understood everything. Good job!

  • 5/5 Anthony K. 9 months ago on Google
    My number one choice for doing car service. Professional and timely services at an affordable rate. Check them out you'll not regret it.

  • 5/5 George K. 8 months ago on Google
    Great service.

  • 5/5 Lynn L. 9 months ago on Google
    It's a convenient place for buying tyres and also doing service to your car. The staff are friendly and also eager to help.

  • 5/5 stephen m. 1 year ago on Google
    Very friendly staff and a smart well organized place. Efficient service.

  • 5/5 kay v. 6 months ago on Google
    Great and timely service. Fairly priced on service, battery and tyres too

  • 5/5 Andrew P. 2 months ago on Google New
    Well paved, easy access on and off, service repair station accessible on both sides, express easy pass a must.

  • 1/5 Jillo J. 2 months ago on Google New
    Visited the place on 30 December for tyre replacement. POOR Service from the word go. Both from the lady at the reception and Yusuf their manager. Wouldn't recommend the place to anyone.

  • 5/5 jimmy a. 2 months ago on Google New
    Excellent work but store more pirelli tires

  • 4/5 Anderson K. 4 years ago on Google
    Affordable tyres and excellent service

  • 4/5 John M. 3 years ago on Google
    Great service

  • 3/5 Chrispus T. 4 years ago on Google
    Did not love their service, took a Government vehicle for wheel alignment but they did a shoddy job ,was like nothing was actually done . Some staff especially the customer service advisers have an attitude. Have less time for 'drivers' sent by organisations.

  • 3/5 Mahero L. 4 years ago on Google
    Easily accessible. Along Mombasa road. Comprensive car care though expensive.

  • 1/5 Ken R. 5 years ago on Google
    Been a valued customer or so i thought until last week when i payed them a visit to replace a blown tire. Was met with 1000 excuses why they WON'T. Why spend over 40k on new tires for them to make up unrealistic excuses just coz they can ? Never again.

  • 5/5 Eric M. 5 years ago on Google
    Very helpful. Vehicle has noise from tyres and they had a technician drive along to verify and troubleshoot. Problem was solved promptly. Excellent customer service.

  • 4/5 Simon G. 5 years ago on Google
    Nice Reception. Well stocked. Staff quite knowledgeable

  • 4/5 Andrew Kubo Mlawasi A. 4 years ago on Google
    Professional service from a team that is customer needs oriented.

  • 4/5 elijah k. 3 years ago on Google
    All types of cars,accept lorries are serviced here depending on the type of service you want.Tyres & car batteries are also sold, wheel alignment,balancing, gearbox, dip & engine oil are changed at a reasonable cost.

  • 5/5 vinny b. 3 years ago on Google
    Professional service, and Covid19 measures in place.... Well done

  • 5/5 Josphat l. 3 years ago on Google
    It fantastic and efficient.

  • 5/5 Emin G. 3 years ago on Google
    Good jop

  • 5/5 Michael M. 3 years ago on Google
    My go to place for my tyre and suspension needs. Great job, as always.

  • 5/5 GEORGE M. 3 years ago on Google
    Excellent

  • 4/5 C J. 4 years ago on Google
    Good environment, coffee, clean washroom. However the customer care staff not sincere other was told two cars in front of me for alignment only to find 4 ahead.

  • 5/5 David W. 5 years ago on Google
    Quick service and modernised equipment that don't tare customer's tyre

  • 3/5 SKS 4 years ago on Google
    Service is slow

  • 5/5 Derek A. 4 years ago on Google
    Best tire repair centre

  • 5/5 Philip B. 4 years ago on Google
    Excellent customer service and experts at work

  • 4/5 Bosibori O. 4 years ago on Google
    Always warm customer service

  • 4/5 arturo22760 4 years ago on Google
    Usual quick service

  • 5/5 maritim a. 4 years ago on Google
    All sizes of tyres,and other vehicles parts found there

  • 1/5 Carlos John M. 4 years ago on Google
    Slow slow slow ...... customer relations very poor especially tyre change department.......they kept me whole afternoon and I still didn't go with the vehicle even after giving them the LPO ......they released me the following day without the invoice too only to deliver it after alot of pressure thru phonecalls

  • 4/5 W O. 4 years ago on Google
    Good service

  • 5/5 David K. 4 years ago on Google
    Superb service

  • 5/5 githenya m. 4 years ago on Google
    They have good services.

  • 5/5 Richard K. 5 years ago on Google
    The best place to take your MV for maintenance and servicing.

  • 3/5 Oruko O. 5 years ago on Google
    Automated systems, just like the name....qeues though

  • 4/5 Emin G. 5 years ago on Google
    To much tyr.

  • 3/5 alex n. 3 years ago on Google
    Good service


Call +254 709 872000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cash only
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Oil change
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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