AutoXpress - General Mathenge [Tyres & More] image

AutoXpress - General Mathenge [Tyres & More]

Auto parts store Tire shop Oil change service Car accessories store Car battery store Brake shop Wheel store Wheel alignment service Auto spring shop Auto accessories wholesaler

👍👍 There are quite organized People often mention service, customer, good, staff, Excellent, Good, services, time, professional, helpful,


Address

General Mathenge Rd, Nairobi, Kenya

Website

auto-xpress.co.ke

Contact

+254 709 872000

Rating on Google Maps

4.40 (434 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: 8 am to 6 pm
  • Sunday: 9 am to 4 pm
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (39) customer (14) good (14) staff (11) Excellent (10) Good (8) services (8) time (7) professional (7) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 rick __ a. 4 months ago on Google
    There are quite organized
    2 people found this review helpful 👍

  • 4/5 Stephen M. 1 year ago on Google
    All your tire and vehicle service needs...
    1 person found this review helpful 👍

  • 1/5 dalizu s. 5 years ago on Google
    Never take your car for service here. They waste a lot of time. Take you round in circles especially when there is no part don’t hesitate to take your car and shop elsewhere because they will leave you guessing
    1 person found this review helpful 👍

  • 4/5 Anurag S. 8 months ago on Google
    I'm a frequent visitor. Good service. During my last visit they did not have the relevant spanner to get my spark plug changed nor did they have the right size battery. They asked me to come back again. Time is money!
    1 person found this review helpful 👍

  • 5/5 kihara s. 4 years ago on Google
    The team is well organized. The mechanics are awesome. The reception area is spacious. The team is always willing to help you make the best decisions. However, you guys have to come up with a loyalty program. It's so sad that people spend a lot of money and there is no loyalty program to make it worthwhile.
    1 person found this review helpful 👍

  • 5/5 Jen B. 1 year ago on Google
    Excellent customer service. The reception staff and mechanics were very helpful and professional and took time with me to show me things they noticed during inspection to help me understand clearly the issues with my vehicle. I trust this auto service shop for future work on my vehicle.
    1 person found this review helpful 👍

  • 5/5 Chris L. 6 years ago on Google
    Fast service with fixed prices

  • 1/5 Royston C. 1 year ago on Google
    The overall level of customer service is poor. The staff is untrained. The parts were not available. We will have to order them and call once they arrive. No call yet. I had to take my car to another service center.

  • 4/5 sque l. 1 year ago on Google
    A busy car service and maintenance workshop. Took longer than expected...didn't get the 30point check promised. May be next time...friendly staff.

  • 5/5 Jawahar L. 1 year ago on Google
    Have always got good service at this place .. staff is very friendly and helpful

  • 5/5 Yussuf H. 6 years ago on Google
    Excellent car services

  • 4/5 Tomas S. 5 years ago on Google
    Friendly, professional and efficient

  • 5/5 Martin O. 6 years ago on Google
    Good service, great products, competent staff. The tire damage guarantee is reassuring.

  • 3/5 Narayan B. 6 years ago on Google
    It was good.

  • 5/5 Dan K. 6 years ago on Google
    Quick services. Friendly staff, especially the Dep Manager on duty on 24.12.17. Kudos

  • 4/5 Abram N. 6 years ago on Google
    You get your Tyre and battery problems sorted ASAP, maybe a little pricey on some brand of tyres but the service is good.

  • 2/5 Mayank T. 5 years ago on Google
    Website offer differ than availability

  • 3/5 Phedon A. 5 years ago on Google
    Not bad

  • 5/5 prince v. 1 year ago on Google
    Nice customer care

  • 5/5 Lydiah W. 1 year ago on Google
    Great customer service. Every time you walk out of AutoExpress your car feels positively different. I would recommend anyone to take their car there for the 30 minutes free inspection. Their Car service is worth every penny.

  • 5/5 earnest m. 9 months ago on Google
    Very reliable and genuine spare part are available

  • 3/5 Taj M. 7 months ago on Google
    Good place to get car tyres at different prices and they replace them

  • 5/5 Derminus B. 10 months ago on Google
    Services offered here are the best. The employees are social and kind. I would encourage drivers to take here their cars for repair

  • 5/5 Stanely “Nyagwencha.” O. 9 months ago on Google
    Good customer service and friendly environment.

  • 5/5 Wandia W. 6 months ago on Google
    Very professional however they need to include all car mechanically services on their menu currently only giving small services and for major issues you are required to outsource service elsewhere.

  • 5/5 Patrick M. 6 months ago on Google
    Good customer service, quality products and always good time keepers

  • 5/5 Viraj P. 6 months ago on Google
    Great service and helpful staff.

  • 5/5 Kingsley l. 4 months ago on Google
    Amazing and professional service from the customer service exec Charity and the technicians.

  • 4/5 Todd B. 3 months ago on Google New
    Great customer service and oil change. Returned for recommended replacement of brakes and plugs. Fast turn around great workmanship.

  • 4/5 john m. 4 months ago on Google
    Excellent customer service but the front office service needs some improvement

  • 5/5 Mwangi A. 4 months ago on Google
    Very good team. Honest and gives the best client advice

  • 4/5 Jafred K. 4 years ago on Google
    Good at welcoming customers

  • 4/5 Qleo P. 3 years ago on Google
    Excellent Customer Care

  • 1/5 Charanjeet Singh L. 3 years ago on Google
    Very disappointed. Wrong parts ordered and I waisted 1.5 hours. This is the 3rd. time I visited your premises for the same purpose.

  • 4/5 Kevin N. 4 years ago on Google
    A very very friendly and inviting Team... Keep it up Guys...

  • 5/5 Edward A. 3 years ago on Google
    it was nice

  • 5/5 mandy s. 5 years ago on Google
    Excellent and professional service and very polite and helpful staff. I couldn't believe such service can exist in Kenya.

  • 5/5 Ian M. 5 years ago on Google
    They are good but then you need to let the customer through the service process if he/she insists please

  • 5/5 autosport n. 5 years ago on Google
    Trusted ? I have never had any issue after service is good ?

  • 5/5 pitazpitz 5 years ago on Google
    Very helpful and quality parts available, and they open on Sundays too till noon.

  • 4/5 Patrick M. 3 years ago on Google
    Great service and courteous people...There is clear articulation of customer safety especially with current covid infections

  • 4/5 John K. 3 years ago on Google
    They are good.

  • 4/5 Manish V. 3 years ago on Google
    All good service

  • 5/5 Abdul V. 3 years ago on Google
    Excellent service and attention to safety in COVID times is laudworthy. Well done Marlyne and team.

  • 4/5 John T. 4 years ago on Google
    Great service.

  • 5/5 BENSON R. 4 years ago on Google
    Ok

  • 5/5 Nish S. 5 years ago on Google
    Excellent

  • 5/5 Magondu E. 5 years ago on Google
    Polite, cheerful, helpful, knowledgeable staff.

  • 4/5 Chandu P. 5 years ago on Google
    Very good service!

  • 5/5 Raymond J. 5 years ago on Google
    Great customer service, well-trained and knowledgeable staff (both Sales & Mechanical). The location has ample and secure parking, with complementary tea, coffee, hot chocolate and/or water, while you wait for your car to be thoroughly serviced/repaired. The equipment at hand is also of high quality and well-maintained; always ensuring that you get the best value and service. AutoXpress are continuously improving and expanding their car accessories, service parts and spares catalogue, to offer the customer with a wide variety of top-notch OEM and aftermarket components. The EXTENDED opening hours, especially on weekends is also a fantastic add-on.

  • 5/5 Dickson N. 5 years ago on Google
    Excellent

  • 5/5 Ali M. 5 years ago on Google
    Good services

  • 5/5 DAN O. 5 years ago on Google
    Excellent service, quick and professional. True to their word

  • 4/5 GODFREY N. 5 years ago on Google
    Very professional with good customer service.

  • 5/5 MATTHEW M. 5 years ago on Google
    Excellent work

  • 3/5 Purav S. 5 years ago on Google
    There is a slight improvement in their services since the last time I was here, may be the change in management, though overall, their services are good, but slightly expensive than competitors . Staff are friendly, but sometimes very slow. It's a place well known for tyres and motor vehicle oil change services.

  • 5/5 Pritul P. 5 years ago on Google
    Good, reasonable and quick service.

  • 5/5 Dalmas O. 5 years ago on Google
    First and efficient

  • 4/5 Rashmi K. 5 years ago on Google
    Friendly and efficient staff

  • 3/5 Job M. 5 years ago on Google
    Provided good service and options for the car. Was a bit slow but good work still. Friendly and knowledgeable team working there


Call +254 709 872000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cash only
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Oil change
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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