Victoria Homestore - Garden City image

Victoria Homestore - Garden City

Gift shop β€’ Furniture store β€’ Mattress store β€’ Carpet store β€’ Curtain store

πŸ‘πŸ‘ Good customer service and a wonderful experience from the store. Especially getting to have detailed information about the products in your store. Special thanks to Grace who offered very good customer service. Looking forward to visiting again. People often mention service, customer, furniture, Great, shop, experience, Good, products, Grace, good,


Address

Garden City Mall, Thika Rd, Nairobi, Kenya

Website

victoriacourts.co.ke

Contact

+254 709 120120

Rating on Google Maps

4.80 (400 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10β€―am to 7β€―pm
  • Friday: 9β€―am to 8:30β€―pm
  • Saturday: 9β€―am to 8:30β€―pm
  • Sunday: 10β€―am to 7β€―pm
  • Monday: 10β€―am to 7β€―pm
  • Tuesday: 10β€―am to 7β€―pm
  • Wednesday: 10β€―am to 7β€―pm

Featured Reviews


Frequently mentioned in reviews: service (21) customer (15) furniture (13) Great (13) shop (9) experience (9) Good (9) products (8) Grace (8) good (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kalu M. 4 years ago on Google
    I would love to shop again...The experience is so fine and lovely. Good stuffs. I shoped the sofas and i love it...The atmosphere is awesome.
    1 person found this review helpful πŸ‘

  • 4/5 Miss M. 2 years ago on Google
    I love the furniture here as well as the customer care. The only reason I did not give it 5 star is they have some sales people who follow you so closely asking what are you looking for? It irritates and makes a customer uncomfortable.
    1 person found this review helpful πŸ‘

  • 5/5 Jane CH (. 6 months ago on Google
    Isabel is an excellent sales person with knowledge and expertise of the different types of furniture in the store. She is a very pleasant , warm and friendly and patient person. My relative who had accompanied me to check on the sofa ended up being the buyer of a Mia beautiful.recliner Go Isabel.and continue with this kind of service that will help your clients to see, exchange ideas and finally make their decisions. I am surely coming back to buy my own furniture.
    1 person found this review helpful πŸ‘

  • 5/5 Shivan B. 5 months ago on Google
    Good customer service and a wonderful experience from the store. Especially getting to have detailed information about the products in your store. Special thanks to Grace who offered very good customer service. Looking forward to visiting again.
    1 person found this review helpful πŸ‘

  • 5/5 Tim K. 9 months ago on Google
    Great products and service buy Brigid K!

  • 5/5 Ernest Osundwa W. 7 months ago on Google
    Great experience. I am a repeat customer and always get great service from Monica at the branch along Mombasa Road and Isabell from Garden City Mall branch. Currently looking for a bed and swivel recliners. Isabell has been of great assistance.

  • 5/5 roy m. 9 months ago on Google
    Wide variety of classy furniture inter alia, customer service is top notch especially Evelyn Mumbua with her crystal clear understanding and elaboration of products, she was very helpful.

  • 5/5 Rose W. 9 months ago on Google
    Everything was of top standard,clean and well maintained. Top notch reception and customer service from Samuel Mwangi. Can't wait to shop more with Victoria courts garden city branch.

  • 5/5 Julius K. 7 months ago on Google
    Very friendly staff, quick assistance and great deals.

  • 5/5 Dorcas N. 6 months ago on Google
    Isabell is excellent at what she does. We shall definitely be coming back and referring clients. Great customer experience and value for money products in stock.

  • 5/5 Marshalls K. 6 months ago on Google
    Have a good variety of home products and different payment arrangement, their customer service is awesome.

  • 5/5 Tabitha K. 6 months ago on Google
    Excellent experience. Isabel was super helpful and professional. Love the quality of the furniture. Great store set up. Thank you!

  • 5/5 Amazing A. 6 months ago on Google
    Great service as always from Isabel and Dancan. I am a happy client and would happilly and highly recommend you get your pieces here -any day, any time.

  • 5/5 Anthony M. 5 months ago on Google
    Customer service excellent . They even offered to take the chairs to my car despite shopping after office hours . Grace is very good in client relationship and very knowledgeable of the products at the shop

  • 5/5 Alice W. 6 months ago on Google
    I was bringing a relative to check out some furniture, I ended up buying a wonderful Mia sofa!! Isabell was a star. She was patient, knowledgeable, kind and helpful. I will definitely come back. Kudos!

  • 5/5 Evans N. 6 months ago on Google
    Amazing. I was able to obtain my dream couch. Great customer service thanks to Desmond Kevogo.

  • 5/5 Bill G. 5 months ago on Google
    I visited Garden City branch and met this wonderful lady called Grace.She was so amazing will definitely be back her customer service was amazing.

  • 5/5 Mercy M. 5 months ago on Google
    I was served by Grace from the branch that is at garden city and her customer service was really good. She took time to take me through the entire shop and show me different options based on what I had explained to her

  • 4/5 Wamaitha N. 3 months ago on Google New
    Great customer service. Evelyn handled me very well, she was very helpful. 4 starts because the seat below is out of stock yet it was on display. I would like to be notified when it’s restocked.

  • 1/5 Edwin O. 3 months ago on Google New
    Friendly staff. Abit disorganized. The pay station is not clear and i had to pay for an item twice after errors by the cashier. The stock is limited unlike it used to be in the past

  • 5/5 Lynn N. 4 months ago on Google
    Great service, Duncan and the team at Garden City Mall do a great jobπŸ™ However, I miss Samuel too. Hope he is doing well in his new branch. Great Quality as well and the delivery process is never complicated

  • 5/5 Rose M. 4 months ago on Google
    My rating at five stars is mostly because of my interaction with a lady by the name Grace, her customer service is very good and she is very willing to assist clients find what they are looking for, knows her products very well, shows alternative options to the client and I must add that she smiles the entire time! She is exemplary in her work and for that reason I am convinced that most people will close deals or at the very least come back to shop from Victoria Homestore at the Garden City mall. Good job Grace!

  • 5/5 Ndanu M. 4 months ago on Google
    The service received at Victoria courts is always topnotch!.. special mention to Grace of Garden city who was very patient, detailed and went above and beyond her call to assist. For that alone i will be back!

  • 5/5 Shadrack M. 3 months ago on Google New
    Was served by everlyne and Grace they helped me get a good bed.will be back for a sofa

  • 5/5 kiptum j. 4 years ago on Google
    Loved it

  • 5/5 Mourine J. 4 years ago on Google
    Love the furniture and the sales team

  • 5/5 joyce g. 3 years ago on Google
    Very friendly staff, delivery was done as agreed and ofcourse the quality is on another level

  • 5/5 Mellen D. 3 years ago on Google
    lovely place with amaizing staff

  • 5/5 Faith G. 4 years ago on Google
    Got great and unique deals in furniture, loved it

  • 5/5 Donald A. 4 years ago on Google
    Great variety. Good quality. Good fixed prices. Exhorbitant installment prices.

  • 4/5 Njeri M. 4 years ago on Google
    Very helpful and patient staff. Good variety.

  • 1/5 Alfred M. 4 years ago on Google
    Got the worst experience since the hicked price in presence and unconcerned management

  • 5/5 Valentine M. 4 years ago on Google
    Good service from the shop girls

  • 3/5 Bedan m. 4 years ago on Google
    Excellent furniture

  • 5/5 Linda Nyaga - K. 4 years ago on Google
    Quality sofas

  • 4/5 Kinneri P. 9 months ago on Google
    Great service and very helpful staff. Very happy with the purchase too. Thank you Isabel for taking me through the showroom and helping me make a great decision

  • 5/5 Reshma M. 4 years ago on Google
    Value for money!

  • 4/5 June L. 7 years ago on Google
    Good outlet with really helpful staff. The furniture and terms of purchase are amazing. Have high end quality kitchenware as well. Thumbs up πŸ‘

  • 5/5 Isabel G. 1 year ago on Google
    It's the best selling furniture shop with good customer service,quality and unique products .It also has a wide range of varieties.

  • 5/5 Shemina S. 2 years ago on Google
    Visit Victoria Courts Garden city today for new arrivals on shoe racks, swings, bar stools and tables

  • 1/5 Jane M. 2 years ago on Google
    So much rivalry with competition. They didn't have what I wanted today, and when I asked if there is another furniture shop they said a big NO!! But round the corner I discovered TACC a big furniture shop but by then it was late and were closing!!

  • 4/5 wilkister A. 2 years ago on Google
    Was very happy 😊. Wonderful sales guy Sam. Still waiting for my seats though. Kesho

  • 5/5 Ann N. 2 years ago on Google
    Great showroom for Furniture. Ann will serve you well

  • 5/5 Magda M. 8 months ago on Google
    Amazing experience at the garden city branch. Sam Kimondo was brilliant and patient during our shopping experience. Kept us updated on a piece we were waiting for and stayed in touch all the way till delivery was done. Good job!

  • 5/5 Kevin K. 8 months ago on Google
    Desmond is the man! Super professional and excellent service from him. Thanks. However, cashier almost ruined my experience - reminded me of my high school bursar (grumpy, unhappy). Regardless, I'm overall satisfied.

  • 5/5 Jayb J. 3 years ago on Google
    Great furnitures. Abit pricy esp dining tables but most other items are good for the price


Call +254 709 120120 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
  • Offerings
    • βœ“οΈ Repair services
    • βœ“οΈ Assembly service
  • Accessibility
    • βœ“οΈ Wheelchair-accessible car park
    • βœ“οΈ Wheelchair-accessible entrance
  • Service options
    • βœ“οΈ Delivery
    • βœ“οΈ In-store pick-up
    • βœ“οΈ In-store shopping
    • βœ“οΈ Same-day delivery

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