Dukatech Stores Limited image

Dukatech Stores Limited

Electronics store Electronics company

😠 Bought a middle end laptop 92k. However from first use I could tell it was a defective product. To be able to do even the simplest task takes forever. I mentioned this immediately after and they requested I give it a couple of days. However the laptop never improved and only got worse and is slower... People often mention bought, Dukatech, recommend, service, Great, laptop, works, delivered, customer, great,


Address

Corner House, Mezzanine 2 Kimathi St, Nairobi, Kenya

Website

dukatech.co.ke

Contact

+254 111 017200

Rating on Google Maps

4.80 (185 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: 9 am to 2:30 pm
  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: bought (24) Dukatech (19) recommend (13) service (13) Great (13) laptop (12) works (11) delivered (11) customer (10) great (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 D D. 2 years ago on Google
    Bought a middle end laptop 92k. However from first use I could tell it was a defective product. To be able to do even the simplest task takes forever. I mentioned this immediately after and they requested I give it a couple of days. However the laptop never improved and only got worse and is slower than my 10 year old laptop. A simple solution was to replace the product for one that works, but the owner refused. No solution was found. Definitely lost a customer for life and wouldn't recommend buying.
    4 people found this review helpful 👍

  • 2/5 Sumeet R. 3 years ago on Google
    Overall not a great experience. Had reserved a server from them, had requested make a down payment to hold the equipment for me, was told there was no need they would hold it for me. I called back to order and was told they had sold it and now had new stock and the price had gone up, even though they had promised to hold. On the other side I had also ordered an iPad from them for a birthday gift, was told it was in stock, made the payment. Then was told they sold it by accident and would have a new one by Monday. Come Monday nothing. Two stars and not one as the money was refunded quickly and the agent is very polite and helpful but i think the owner isn't concerned about customer service and will sell to make more money straight away even if they have a commitment to another customer. Not a great long term strategy as there is now no loyalty. I don't think i will buy from them again, and i recommend you only do so if you can do payment on delivery, they aren't to be trusted over the phone.
    2 people found this review helpful 👍

  • 5/5 Ruth W. 4 years ago on Google
    Dukatech has the most lively sales people I have ever met. I purchased by 4 gas burner with a gas oven from them and I have no regrets. I also recommended them to our company when our IT department needed to purchase some Networking equipment. We just love their service.
    2 people found this review helpful 👍

  • 5/5 Kai K. 1 year ago on Google
    Absolutely great service! They helped me find the right device to solve my problem, offered alternatives and advice when needed and delivery happened on the same day. 100% reccommend the service
    2 people found this review helpful 👍

  • 5/5 Sonie M. 1 year ago on Google
    The fact that I can order from the comfort of my bed & have my order delivered within an hour is splendid. Thankyou Dukatech Earpods well received.
    2 people found this review helpful 👍

  • 5/5 Spaces. k. 1 year ago on Google
    I am a spaces Vlogger & finding the right guy to supply Vlogging kits has been a hustle. Recently I came to know about Dukatech & I have never looked back. My Vlogs are about to be lit ! A ring light, tripod & lavalier Microphone supplied by them are doing spectacular job. Kudos 👍 Dukatech.
    2 people found this review helpful 👍

  • 5/5 Mercy N. 1 year ago on Google
    I purchased a Mika MTS4201 TOASTER 4 slice 1400W from Dukatech Stores Limited & I have never regretted!! I would highly recommend them
    1 person found this review helpful 👍

  • 5/5 Jane K. 3 years ago on Google
    I bought a 4U and 42u server cabinet and it was delivered to my office... Great service
    1 person found this review helpful 👍

  • 5/5 Judy M. 3 years ago on Google
    Great customer service! Thank you for helping me access all the items needed!
    1 person found this review helpful 👍

  • 5/5 Tashyq K. 1 year ago on Google
    I purchased a Redmi note 11 pro from Dukatech Stores Limited and it was delivered within an hour . Excellent Customer Service ✅ Kudos 👌 Dukatech.
    1 person found this review helpful 👍

  • 5/5 Gathoni M. 1 year ago on Google
    Top-notch Services. They really came thru when I needed to purchase my TV , from giving great advice on what brand is the best to quick delivery etc. I would highly recommend Dukatech.
    1 person found this review helpful 👍

  • 5/5 Alice N. 3 years ago on Google
    I always buy my HP, Kyocera, Canon, Brother, Ricoh and Sharp toners from Dukatech.co.ke. They sell very genuine toners and I have never had any issues with the toners I have supplied from them. Recently, I got to resupply some toners to an organization that had chosen someone else to supply but had supplied toners that were not genuine. My great relationship with Dukatech.co.ke helped me get a job to supply toners and my client was happy that I supplied genuine toners as always. Thank you Dukatech. God bless You.
    1 person found this review helpful 👍

  • 5/5 Betty A. 3 years ago on Google
    I bought the TI BA II Plus Professional Financial Calculator and Patricia was great; she is pleasant over the phone, promptly called back as promised and delivered very fast. Would recommend shopping here.
    1 person found this review helpful 👍

  • 5/5 Lister M. 1 year ago on Google
    I purchased my Delonghi coffee maker from them in 2021 , & still to-date it's the best decision I ever made. Do recommend them.
    1 person found this review helpful 👍

  • 5/5 Jack C. 3 years ago on Google
    I bought a Magnizon 200l non-pressurized water heater from Dukatech. Great product.

  • 5/5 Oula K. 3 years ago on Google
    I have just bought a brother label printer PT-E850, the advisory level is just superb

  • 5/5 mike master big m. 3 years ago on Google
    Bought my Hp Notebook 14 intel celeron Laptop. It works perfect.

  • 5/5 Pires C. 3 years ago on Google
    I bought Bixolon 3 inch Mobile desktop receipt printer. It was delivered on time.

  • 5/5 Anthony M. 3 years ago on Google
    i recently bought a portable air conditioner from them and i was really pleased by their promptness. excellent customer service 👌👌

  • 5/5 TONY N. 3 years ago on Google
    great service... I bought a Samsung 32 inch smart television. The best smart TV dealers in Town.

  • 5/5 vivian n. 3 years ago on Google
    Bought my Lenovo S130 Mini Laptop. It works perfectly.

  • 5/5 George K. 3 years ago on Google
    (Translated by Google) I bought my Evolis badgy printer from them. Cards and ribbons I buy from them too and I enjoy how they care for me even though I am not a Daily Man. Thank you and keep up the good work (Original) Nilinunua Evolis badgy printer yangu kutoka kwao. Cards na ribbon nanunua kwao pia na nafurahia wanavyonijali ingawa Mimi si myeja wa Kila siku. Nashukuru na mzidi vivyo hivyo

  • 5/5 Evance O. 3 years ago on Google
    Bought Logitech group conference great great timely delivered, great installation support from Dukatech team. Continue the good work.

  • 5/5 Nelson O. 3 years ago on Google
    I bought a Kaspersky Antivirus 1 user from Dukatech. Great product.

  • 5/5 Reinhard O. 3 years ago on Google
    Bought a TP link router from them and it works perfectly.

  • 5/5 Mercy K. 1 year ago on Google
    I purchased my Lenovo Laptop from them. At first, I chose a laptop with normal HDD but their sales representative advised that I top up and get a laptop with SSD, since I needed a fast laptop. It turns out they were right. My laptop is super fast. I highly recommend them. I had a very good experience, the warranty is legit even from Lenovo's website. Good People!

  • 5/5 Ps W. 1 year ago on Google
    I ordered parts for printer, I got them the following day. Mode of payment is convenient Mpesa and delivery courier service lastly friendly customer care service

  • 5/5 August K. 1 year ago on Google
    Great shopping experience. The team knows what they are selling. My delivery was done on time and their rider, who was very clean btwy, was hilarious. I recommend 100%

  • 5/5 Robert J. 1 year ago on Google
    I bought a money counting machine from Dukatech. They advised me on which model to get that can detect fake currencies. I'm happy with the results.👍👍

  • 4/5 Rahila N. 2 years ago on Google
    I ordered a PS4 Slim Console and it came from Nairobi to Mombasa in 2 days. The reason i am giving them a 4 star is because the PS4 Slim console was a chinese version and they didn't say it was a chinese version on their website

  • 4/5 Peter M. 1 year ago on Google
    Do you want to buy any of your IT related products, visit Dukatech Stores Limited

  • 5/5 Weldon K. 1 year ago on Google
    Bought a PS5 from them and they were very helpful ,The item was delivered to me in perfect condition.Quality goods and exemplary customer care

  • 5/5 jack m. 3 years ago on Google
    I bought brother Dcp-t310 and it was working perfectly fine

  • 5/5 gladys l. 3 years ago on Google
    I bought there a very good Lenovo laptop. Why would you look anywhere else for a laptop? The customer service was satisfying

  • 5/5 leah m. 3 years ago on Google
    Great work guys. The Oppo phone I purchased from them still works. They gave me their word on warranty but I don't think I'll ever need it. The phone is perfect. Good work guys.

  • 5/5 Pamela M. 3 years ago on Google
    Bought my laptop hp250 g7. It works perfectly and I love it. Quality services

  • 5/5 kevin n. 3 years ago on Google
    Very nice guys. I purchase my laptop batteries and chargers from them. Great work guys

  • 5/5 YUSUF E. 3 years ago on Google
    I bought my laptop Hp 250 g7 . It works perfectly. Great work I highly recommend.

  • 5/5 Mike S. 3 years ago on Google
    Purchased Hisense Air conditioners from them. They work just fine. Thank you Guys. I highly recommend.

  • 5/5 Susan N. 3 years ago on Google
    Best services !

  • 5/5 victor j. 3 years ago on Google
    Delivery done on time

  • 4/5 Achiko O. 3 years ago on Google
    Great online presence and very responsive.

  • 5/5 joy l. 3 years ago on Google
    I bought oremax ups 2250VA and it works perfectly and I highly recommend.

  • 5/5 Samuel N. 3 years ago on Google
    Thanks you for that Sony WX-810UI car radio that it arrived safely and in good condition now I can enjoy my smooth ride while listening to music.

  • 5/5 Adrian K. 3 years ago on Google
    I bought a Mercury ETR Machine from Dukatech. Great product

  • 5/5 Samuel G. 3 years ago on Google
    Great prices on their Atlas shredders. I highly recommend

  • 5/5 china l. 3 years ago on Google
    Acer X118H SVGA DLP 3600 Lumens Projector. It's works perfectly.

  • 5/5 Patricia O. 3 years ago on Google
    I bought Boschmann PCH-4880 Car amplifier from dukatech...it was delivered on time...Good job

  • 5/5 daniel k. 3 years ago on Google
    I bought Arnet CAT 6A patchcord from dukatech and I wasn’t disappointed..Good job guys

  • 5/5 mike o. 3 years ago on Google
    I bought my Samsung Tv. It was delivered on time.

  • 5/5 Collins K. 3 years ago on Google
    I bought Sinotec TV and it work's perfectly. I will highly recommend.

  • 5/5 Mjamaa G. 3 years ago on Google
    I purchased a Ring Video Doorbell 2 from Dukatech. Friendly people.

  • 5/5 Ryan G. 3 years ago on Google
    Bought a MacBook pro 4GB 1TB 16 inch from Dukatech Stores. Great product

  • 5/5 Michael Dale N. 3 years ago on Google
    I bought Drom Power UPS Battery 12V 12AH. It was delivered on time.

  • 5/5 Daniel G. 3 years ago on Google
    I bought an Ml30 server which has really sorted my business needs. The customer service and after sales was amazing.

  • 5/5 John M. 3 years ago on Google
    I bought TP-Link Access points, and it's works perfectly

  • 5/5 Maina K. 3 years ago on Google
    Great customer service!!!

  • 5/5 Njoroge T. 3 years ago on Google
    I bought Samsung 43 inch Full HD Digital Smart TV. It was delivered on time.

  • 5/5 Lucy J. 3 years ago on Google
    I bought Ubiquiti NanoBeam M5 19dbi. It works perfect.


Call +254 111 017200 Open on Google Maps

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