Good ambience floor found it very slippery. Overall good place to go great swimming pool. Food is highly over priced three prawns for 3,500 but actually they sell you shrimp. If you are a vegetarian this is not a place for you at all. It's a old hotel near town with time better hotels are now available and also reasonable in price

Great service and selection in meals. The breakfast spread is usually my favourite, especially the gluten free corner. Fresh fruits 😍 and the pot of tea🙈 i just love the friendly staff.

The stay at the hotel was very nice and welcoming, your staff are smiling and great you each time you are passing them. Room clean and tidy, food excellent though you could do better by having a buffet offering a variety of food

The service in Serena is first class experience with very well courteous and professional staff. The food was amazing as so were the amenities. They have invested well in their facilities and enjoyed a wedding reception in one of the ballrooms. Not a place to disappoint and I will always recommend the place. If you are looking for first class service and venue, Serena is the place to be

Absolutely worth every penny! The rooms are great, service was impeccable! This is 1 of those hotels packed with so many amenities and entertainment for the guest that you never actually have to leave. It was also well situated, near the centre, so anyone can easily commute around. Again, I must commend the service of the staff at the guest services and concierge. So friendly. Only downside would perhaps be the wifi which is quite flaky.

This place is amazing. One of the best if not the best hotels in Nairobi. The people here are absolutely top notch. The food is so good. The pool is clean. The room is so nice and the bed is so comfortable. The TV has the ability to cast and has so many different options. They have USB charging outlets including the cords. They have US and UK style plugs. The water is very clean and the shower has great water pressure. They even give you some snacks and sodas in the mini fridge in the room! It's very close to Railways Golf course which makes it even better.

My experience at Nairobi Serena Hotel was truly exceptional. The hotel effortlessly combines a warm and welcoming atmosphere, perfect for both family and business. The service was impeccable, and what stood out the most was how unobtrusive and attentive the staff was. The room was pristine, elegantly designed, and exceeded all my expectations. From the cleanliness to the attention to detail, it was a memorable stay. I can't wait to return for another wonderful experience.

Nairobi Serena Hotel is a luxury hotel located in the heart of Nairobi, Kenya. The hotel is known for its elegant design, high-end amenities, and attentive service, making it a popular choice for business travelers and tourists. Visitors often comment on the hotel's beautiful and spacious rooms, which feature stylish furnishings, comfortable bedding, and modern amenities such as flat-screen TVs and free Wi-Fi. The hotel's public spaces, including its restaurants, lounges are also well-appointed and offer visitors a range of options for relaxation and entertainment. One of the standout features of Nairobi Serena Hotel is its stunning rooftop, which offers sweeping views of the city skyline and provides a tranquil escape from the hustle and bustle of Nairobi. Overall, Nairobi Serena Hotel is a highly-regarded luxury hotel in Nairobi, offering visitors a sophisticated and comfortable base from which to explore the city. Its central location, high-end amenities, and attentive service make it a popular choice for travelers seeking a luxurious and convenient stay in Kenya's capital.

The staff was extremely friendly, attentive to guests' needs, joyful in service and patient with any queries we had. The reception was immaculate, right from the entrance. The room service was a delight to experience as well. The room we had had a pleasant view of the foliage below as well as the stunning architecture of Upper Hill. It would be a pleasure to revisit and stay even longer.

Beautiful hotel with a peaceful environment..It has three restaurants with beautiful themes.Cafe Maghreb being the main restaurant,Mandhari offers fine dining while H&S offers a taste of pan-Asian cuisines. I love the calmness and beautiful ambience.. Employees are very professional and the service is of high standards.. Food is great as well and they are very generous on that..

Great hotel overall. The rooms are slightly small but I guess ideal for a single business traveler, minimal entertainment in the room via the tv system but the hotel does have plenty of entertainment by the restaurants/bars every evening. Check in and check out is very easy and seamless, the staff are extremely friendly and hospitable. Good choice for a short business trip in and out of Nairobi.

Perfect place for meetings. Conveniently located with lots of parking. Massive secluded swimming pool. I did not try their food though.

Great hotel, in a conference currently and enjoying place. Hospitality is great. Rooms are aired and have the projecting technology. Provided with a pen and notebook, drinking water, breakfast and tea break.

What an amazing moment our clients Claudia and Esther had at this amazing hotel in the City. Very friendly staff, accessible from all points of Nairobi City, great conferencing facilities and not so far from JKIA International Airport. We had a memorable time.

This is a mid size property as it has a large conference center, multiple F&B venues (3 restaurants and 2 bars, one being the pool bar), and a large outdoor pool area. I had lunch and dinner at Cafe Maghreb. Lunch was an extensive and delicious buffet with plenty of vegetarian and non vegetarian items. I had the red snapper for dinner served with rice and vegetables in season and it was all delicious. My hotel room was comfortable and the bed was awesome. Also the hotel is 11 miles away from JRO airport. In the middle of the night it took 20 Minutes to get there. During rush hour at 5pm it’ll likely be an hour drive.

The food and ambience were amazing. The service could be better. They seemed to be understaffed so it took a while before we got served.

Lovely hotel. A bit like a big game lodge crossed with a colonial hotel. Open, airy, great service. Nice rooms, comfy beds & linen. Good breakfast. Delicious cappuccinos.

Facts about Nairobi, Kenya. 1. Nairobi is home to 5000 millionaires (USD) 2. Nairobi is second to Johannesburg in Africa when it comes to number of skyscrapers. 3. Nairobi is the only city in Africa with a National park 4. Nairobi is the richest city in East Africa 5. Nairobi is the most developed city in East Africa. Nairobi Kenya 🇰🇪

Serene city hotel just out of CBD and has all facilities including the gym, ample parking spaces and meeting rooms

Attending a workshop there. The halls are well decorated with beautiful vintage sculptures and the field so green. The breeze almost makes you forget you're in CBD! Would recommend visiting

It is surrounded by two parks, so there is great airflow. Friendly and helpful staff indeed. Great food and drink options.

Good ambiance. I enjoyed the sunset view. I specifically found the food to be very delicious and filling. Highly recommended.

Fantastic! I recently stayed at the Serena Nairobi hotel and I could not be happier. The staff was amazing and attentive even before we booked. They helped us build an itinerary and plan our entire vacation. The hotel was great and the staff treated us like royalty.

One of the best 5 star hotels in Kenya near the University of Nairobi. The facility is well furnished, comfortable and wonderful place for tourists to stay. The staff is very polite and friendly.

The hotel is quite lovely, but I must express my disappointment with the service, which unfortunately felt discriminatory. I patiently waited for nearly an hour, yet no one attended to my needs. I found the attitude displayed by the waiter, Joyce G, to be rather unfriendly. This experience has left me regretting my choice to visit Serena.

Overall we enjoyed our stay cation although we had some hiccups while checking in and our poolside lunch which was quite the anticlimax! House keeping staff were professional, friendly and helpful!

Good place for business visits. The hotel is very central situated, easy to connect with other parts of Nairobi. Good place to have the meetings as well. Nice service. Recommended

We had a great experience at Serena. The staff is personable and world class. The food in the restaurant was delicious. Room service was good. Our room was clean. Great security and wonderful location. Although the hotel is located in a busy area, you don’t notice until you are outside the gates of the hotel. During our stay, there was heavy rain and we heard what sounded like a leak, the staff gave us another room and even took great care of us to make up for the inconvenience. Management went out of their way to find us and make sure that we were pleased. Thankful for our time at the Serena. I would stay here again.

For a benefit concert. The customer service and support was top notch. The food excellent 👌. Facilities, top of the range. Acoustics were very good

A place you must visit in your lifetime Just the same comfort in sister branches in other sister countries like Uganda and Rwanda Fantastic buildings and security with fancy rooms and delicious foods

Great service and excellent food. The hotel is undergoing a major ref so a little hectic to move around. However once refurbished, this will be one of the best hotels in Nairobi if not Kenya.

The hotel provides a peaceful environment where you can relax and unwind, ensuring a good night's sleep.

Good buffet. The variety and freshness of the food is top notch. The service is great as well

Food is good but slowly Lossing the edge to other upcoming 5stars . I was there for a day conference so I did not use the rooms great but very traditional conference facilities

The Nairobi Serena Hotel is a gem nestled in the heart of a bustling city. With its wide range of elegant rooms and suites, every stay promises a blend of comfort and sophistication. The dining experience is a culinary journey, from the exquisite dishes at Mandhari to the relaxed ambiance at the Mediterranean Terrace. The hotel's spa and pool are the cherries on top, offering a perfect retreat after a day in the city. With impeccable service and pristine facilities, the Nairobi Serena Hotel indeed stands as a hallmark of luxury in Nairobi.

Great venue for large events. We launched our sustainability report from frangipani, which was decorated in an environmental themed manner. The staff is very helpful and quick to take action. Snacks are good and suitable for many.

It's a great place to have your meetings, launch or relaxation

I recently traveled to Kenya Africa on Safari to Amboseli, Mount Kenya area, Olpejeta wild life conservancy, Maasai Mara, and ending our 10 day trip in Mombasa Beach, always staying in a Serena Lodge. Our trip was planned by Rupi Mangat our travel guide and Aloyce Otieno from Serena Hotels. It was a trip of a life time. Our accommodations were the best, food was buffet style always excellent, hotel staff always kind, helpful and accommodating. We enjoyed 2 -3 Safari rides into the reserves per day and were never disappointed. Our drivers were friendly, knowledgeable and very helpful. The Serena Staff were always kind and helpful especially to our 4 children ages 10 years to 13 years. I would definitely recommend the Serena Hotels when travelling to Kenya.

The epitome of good service and ambience. A great place to gym and chill out within a walking distance to CBD and The famous Reli golf club.

Went for a business related dinner. Very nice conference facilities. Absolutely delicious buffet. Really enjoyed!

Located in Nairobi CBD Just behind Nairobi Uhuru Park.Awesome modern conference facilities, wonderfully buffet,friendly staff ,spacious rooms.

EMMACULATE BARASA!!!! - What an awesome baby sitter. overall my experience over the 6 days spent here was wholesome and great, the rooms are spacious and clean, the best part was the shower and complimentary snacks :-). The fact that I was availed a gentle and caring baby sitter named Emmaculate blew me away. She paid attention to the details I shared with her about the baby from dietary to play schedule and other needs. My baby and I were very happy and cared for. Asante

The experience in Serena Hotel is definately 5 stars. It is one of the top hotels in Kenya if not the top and the experience matches the rating

folded around melon, wrapped around grissini, placed over pizza, heaped over salad. There's good reason for that: these salty, paper-thin slices of air-dried ham lift the taste of everything they accompany to a higher level. Monogram® Medium Duty Scouring Pads can take on any pot, pan or sink to make tough cleaning easy and are dishwasher-safe.

At the heart of Nairobi, well accessible. Ambient too.

My second and certainly the last time of going to Serena for a lunch. On a positive side, location and ambiance are good. But 20+ minutes of waiting time for a bottle of water (my first visit) and a cappuccino (my second visit) is hard to explain! We were recommended a "huge" mixed meat platter that is "more than enough for two" (as it was graciously recommended and advertised by a waitress) - only to get two tiny drumsticks, two tinier chops and two mini sausages. One can only imagine look on our faces when we saw this "huge platter for two"! My partner had a masalla chips and ended up with very upset stomach for the remaining of the day and evening. All in all, nothing to write home about! I have much better and more memorable experiences from 3 star hotels... Sadly, the only 5 star thing one can get at the Serena Hotel is the price.

The best there is, proud of this 5 Star hotel in the heart of East African Business Hub, Nairobi. Perfect client service, delicious foods, spacious deluxe & presidential suites with king-size beds and Any other thing you might expect in a world class hotel.

Great ambience by the pool and good service I loved the steak and the vegetables...

The place is so conducive, customer service skills are amazing, welcoming with smiles, ample parking, Good security personnels with sense of humor

Great location. Rooms newly refurbished though a tad small; good customer service

Excellence in every way, brilliant service and care. I'd definitely want to go back again to host an event.

Well done to the entire team at the Hotel. My colleague and myself never felt out of place being a foreigner in Nairobi. 
Rooms and restaurants was very neat. Food was excellent.

Love the Serena Group of hotels Consistently great quality

Nice place within CBD with rich history of Nairobi

Great food locality and relaxed ambience by the pool side

Nice ambience. Was there for talk on ivf.

Great breakfast, just by the poolside! Green juice for detoxing!

Amazing food! The service is excellent

Do you need class, serenity blended with quality and your peaceful time somewhere beautiful? Then this is the place to be. The architectural design is on another level

Great for corporate events and very flexible on catering and drink provision. We held an event last week and we’re very pleased with the facilities, flexibility and support we had on the day.

The Serena experience is awesome. The moment my husband and I entered through the very first gate we knew we were in the right place. The welcome by the exceptionally friendly staff, the charm and beauty of the rooms, the breakfast buffet with so many choices, and the location makes Serena the only hotel you should stay when visiting Nairobi. Congratulations to the manager for being so attentive to every detail. I cant wait to return to Nairobi with friends and family.

I had bad experience last year, I had a dinner next to the pool, I still remember that day til today! The food was horrible, cold, and taste funny. We tried to change the order but it turn into the same horrible taste. We tried to talk to the chef but no luck that make us leave without eating anything. Also the service was very slow, I highly don't recommend it!

Best best to cool down,like now there are too much construction around Nairobi town. I rescued myself from the traffic snullup. Chilled with a cup of ice cold fresh juice.

Very nice hotel - a gem among the busy city setting in Nairobi. The food was good. The location was easy for our daily activities. They coordinated our big group very well.

The team is dedicated to the guests. I absolutely felt special and it was beyond memorable. The choma is just right and their dawa has the best honey pour I have ever seen

Located right in the heart of Nairobi city, Serena Hotel is the perfect stay for any visitor who has their operations within a narrow radius of the Central Business District. They have good dining and conference facilities, not to mention a large ballroom with ample capacity for large gatherings, making it an ideal place for both local and international clients. Strongly recommended during your stay in Nairobi. Also, be sure to bundle this with a game drive at the Nairobi National Park, and you will have experienced the best Nairobi has to offer.

Good food. 5 star services. Best place for conferences and wedding receptions. Once you enter the hotel you forget the hustle and bustle of Nairobi. It’s an amazing place for all occasions

Well organized and clean. Love the additional parking within the hotel. The food was great and facilities 7 Star. Truly appreciate your service. Regards, Kijani Paradise, Malindi.

Welcoming staff, exquisite rooms, great service, fresh and delicious meals and top notch hygene. I specifically loved the well lit and spacious toilets. Smoking 🔥

If you can fit the rates into your budget, I'll recommend this place for anyone 10 times out of 10. They have a concierge service that can take care of all your needs, whether you're vacationing or just visiting Nairobi for business. It is also important to note that the food tastes great too.

Great hotel Excellent location Ample parking Cafe Maghreb and Mandhari exceed expectations. Recent renovations are palpable Good for events and small conferences.

Location is very good, the cbd is stone through away. The food is excellent and the interiors are fantastic.

It was a delight to stay at Serena. For me, the principal aspect of any review starts with people and Serena can boast of an amazing staff. Two people that stood out were Beatrice (front desk) and Martin (reservation mgr). We had a few exceptional requests and they did their best to accommodate it. The other staff was also quite cordial, supportive and helpful. Apart from people, Serena maintains a top class standard, better than some of my experiences with NY hotels of similar grade, in amenities and overall customer service. As a vegetarian too, I was taken care of well. The bar had live music on a Friday night. There were a few other aspects that I liked - recommend you experience it on your own. Thanks Serena!

I loved their service and the conference hall is big enough to hold an event. I also enjoyed their food.

The service you provided was social,the waiters,chef,rooms all except the umbrellas at Axum bar.
As an Ethiopian man you don't have an idea how I was surprised.yet the umbrellas are extremely forbidden. They are used only at churches,so if you don't mid remove them.I will assist you to get traditional umbrelas