Luxury West Hotel image

Luxury West Hotel

Hotel

šŸ˜  Very rude set of people. Poor customer service. Poor hygiene. Very disappointing to be honestā€¦ People often mention service, room,


Address

PR8M+3Q4, R40, Adenta Municipality, Ghana

Contact

+233 20 665 0004

Price rating

$51/night

Rating on Google Maps

3.90 (207 reviews)

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Featured Reviews


Frequently mentioned in reviews: service (6) room (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 ENOCH A. 2 years ago on Google ā€¢ 3 reviews
    The owner of this place may actually be using family to run the Hotel. The fair lady (supposedly the manager) is rude and very arrogant. Apparently i presume she doesn't have any Hospitality background. You need to put Air_freshener in the rooms maybe. The bedding is bad, i couldn't even shower because water pressure is so low i struggled to rinse after brushing my teethšŸŖ„. I'll end it here anyway šŸ¤¬šŸ¤¬āš”
    3 people found this review helpful šŸ‘

  • 1/5 Priscy Z. 1 year ago on Google
    Very rude set of people. Poor customer service. Poor hygiene. Very disappointing to be honestā€¦
    3 people found this review helpful šŸ‘

  • 1/5 Dr. Ifedayo - Healed To H. 2 years ago on Google ā€¢ 4 reviews
    If thereā€™s is a rating worse than one starā€¦ thatā€™s what is deserving. The manager was very rude ! She was shouting and wielding a machete on the grounds. When we tried to find out what happened all we got was she didnā€™t want guests on the grounds again after booking ahead for a month and she decided to give the room we booked to her family members. I mean we found it interesting thatā€™s the reception after booking a month ahead yet she ended up wielding a machete at the guests on the grounds. Pls this is a mad house. Avoid!
    2 people found this review helpful šŸ‘

  • 5/5 Wuraola A. 4 years ago on Google ā€¢ 74 reviews
    Really had a nice and restful time here, the hotel is so beautiful, the staff super lovely, courteous and helpful. It is easily accessible and on a major road, the grounds are huge and they have a pool and so many awesome picture spots. They also have nice spaces for weddings and events.

  • 1/5 Angela G. 2 years ago on Google ā€¢ 3 reviews
    I honestly wish there was something like a ā€œnegative starā€. Terrible customer service! The Manager or whoever she is very rude! Hotel needs to be closed down cos it has no future! My squad and I will never recommendšŸ‘ŽšŸ‘ŽšŸ‘ŽšŸ‘Ž. Bad! Bad! Bad!!!!!!!!
    1 person found this review helpful šŸ‘

  • 1/5 Ama C. 2 years ago on Google ā€¢ 4 reviews
    more like Shabby West. I stayed here one night and I must say it's the worst hotel I have ever stayed in. Cons - Bath tub leaks - It's run down/ not maintained and not cleaned to pristine condition, if you are a germ fobe this hotel is not for you. - When we asked for the WiFi code we where told it was finished with no apologies - linen not clean (bath mat, towels and bed sheets) - TV is extremely small, practically the size of a laptop screen. - Though we booked a room for two with a double bed the receptionist claimed we where intilled to only one towel, when he finally did give us an extra towel it had several holes in it and so we had to walk back to reception to change it. - Phone in room did not work. - Does not have a kettle inĀ  room even thoughĀ  booking .com says it does - There is no mountain view even though booking.com says it has - I was not brave enough to eat at their restaurant as I have a sensitive stomach and the state of their rooms did not give me confidence. - Mattress is thin, springs make noise and sinks in, it won't give you back support you will likely need and massage after staying here - Customer service could be better - Fridge had a half drunk bottle of water left in there from previous guest, very gross. Pros - Air condition works - Though their beds may damage your back you can get a massage from the spa next door at Thayls spa. - curtains look nice and are blackout. Overall don't waste your money, there are better hotels on the Adenta-Dodowa road. Hotel has potential but as it is now its not worth the torture. Thayls Hotel is much better and Orchwood Hotel though off the main road is excellent.

  • 5/5 festus e. 2 years ago on Google
    More space for different events

  • 4/5 Nana J. 2 years ago on Google
    More room for improvement but ok with service

  • 1/5 Dorothy A. 2 years ago on Google
    Poor customer service from the manager and she needs training on hospitality

  • 5/5 Pereira S. 1 year ago on Google
    Bathrooms are just a little small but homely

  • 4/5 Spicey Q. 6 months ago on Google
    Water supply is a problem at times

  • 5/5 Susanne 1 year ago on Google ā€¢ 2 reviews
    Unbelievable service, from checking in to checking out,all staff are always around to help you with all thoughtfulness and what ever needs you might have. Friendly atmosphere, very nice garden, just small paradise, just behind that busy road, like a small paradise. And the pool ... I love it. Will definitely come again for small relaxing šŸ˜Ž. Thank you so much, I'm greatful.

  • 3/5 Effie E. 1 year ago on Google ā€¢ 2 reviews
    I like their services, I only had a problem with the room. It had no refrigerator


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