After being told I should arrive 15 minutes prior to my 9:45 appointment to fill out paperwork, I arrived at 9:15. I went to the front desk and the receptionist barely even lifted her head and curtly told me to "sign in and be seated." I did so and at 9:40 was given the afforementioned paperwork to fill out. I did so and returned to my seat. At approximately 10:20 more than 30 minutes past my scheduled appointment I was called back to the desk and told by the same gruff receptionist that I had to pay $210 for today's visit. I disagreed and said "your office is in net-work so I only have a $15 co-pays." She then told me that that was my co-pay they were collecting my deductible. I explained that I've had the same insurance for 25 years. I have seen various types of doctors from primary care, to surgeons, pulminologists, ENTs, allergists, all kinds of specialist including other urologists for both my family and myself and never, ever, have I been required to pay a deductible up front or anything other than my co-pay in network. She insisted that they called the insurance company and they said it was required. I called the insurance myself and was told that was not the fact. The customer service rep told me the recommend to never pay a deductible up front to the provider because this could cause issues with their collection and payment. She said I should only pay my co-pay and the doctor should bill the rest to the insurance and if there any balance due it could be billed to me later. I was given a regerrefe number and relayed this information to the office staff. They insisted that this was incorrect. She asked if I wanted to speak to the billing department, I said yes. After relaying the above to them and what my insurance told me, I was told that this was an "office policy" so she would contact my insurance again to check it out and call back to let me know, but since it was the "office policy" I would most likely have to pay it or "make a choice". I took a seat and after another 15 minutes past, it was now 10:45 a full hour past my scheduled appointment time, I returned to the desk and asked what the status was. The receptionist again with her rude demeanor replied, " you have to pay it, that's it.". I said " no that's not it. I am following the advice of my insurance and not paying it. I've already been sitting here for an hour and a half. Cancel my appointment, I'm leaving and you lost a patient. She merely shrugged and turned away. It is important to note at no time prior to this was I informed that paying my full deductible prior to an office visit was "office policy". I drove the 30 minutes home and got an appointment with a different urologist. This whole experience was not only aggravating but wasted a whole morning of my time. Rude staff, ridiculous wait times, and impractical policies. Avoid them and seek an office that is more paripat friendly!

We are so dissatisfied with this office. We will not be coming back. The office was always rude when we called. We are your customer, not the other way around. We came in twice, the first time for the consultation. I have a 17 month old and they kept me waiting for 30-40 minutes. The doctor was ok. Not great for being a pediatric urologist, but a somewhat pleasant man with ok bedside manner. I did feel extremely rushed, he spent 5 minutes, and didn't really give us much information. The 2nd time we went back, we were told he would try to do the procedure in the office, before going to surgery. We were kept waiting in the room for 30 minutes. The doctor, Matthew Shahbandi, finally came in and said undress her and lay her down on the table. 20 minutes went by and he never came back until I went and got him from his desk. He wasn't even with a patient. Just sitting at his computer while we were waiting with a naked toddler.It takes 2 seconds to get her into a diaper, why did he leave to begin with? She obviously couldn't lay down for 20 min, so she proceeded to pee on the floor since she was cold without a diaper. Nice hu? Once he came in, he wasn't able to do the procedure, which was not a problem, but said someone would be calling us to schedule the surgery within a week. A week went by, no phone calls. My husband called twice, no call backs. I understand people are busy, but so am I. I have 3 kids and full-time jobs, just like doctors. Again, I am your client and we are paying you, not the other way around. I will now be going to another doctor and starting the process again. I would rather pay again and be treated with respect and maybe a smile, than to ever have to deal with this rude office staff again.

My husband had to wait 45 minutes in excruciating pain for his appointment with Dr. Marella, with no apology as to running that late. Dr. Marella rushed through the appointment and wasn’t willing to listen to concerns. The staff is unwilling to accommodate a patient and let him see a different doctor, expressing “Dr. Marella is his doctor, he has to see him.” This doctor only has availability of 2 days a week, with limited appointments which is not convenient for someone looking for test results or pain relief. Chilton medical Center refers you to this office, but I highly recommend seeking another doctor and office.

They misdiagnosed my husband with mono when he had cancer a few years ago. Despite that , I figured people make mistakes, doctors are human and gave them another shot for a small issue I was having. I waited 45 mins from my appt time today when Leonard Staller came in and took a phone call from Tesla about his car 3 minutes into my appt. He was on the phone for about 5-7 mins when I said “I need to go”, at which time he escorted me out WHILE STILL TALKING TO TESLA, answering none of my questions and telling me “Tesla is very hard to get in touch with.” To his credit, Dr. Sansone followed up and apologized today and took the time to answer my questions. He was wonderful, but do NOT under any circumstances book an appointment with his PA Leonard Staller.

Today I had a follow-up for an ultrasound and agreed to see their physician assistant LEONARD STALLER, who was not only disrespectful of my time but also unapologetic and sarcastic. My appointment was for 11am but I was seen an hour and 15 minutes later. What medical office makes a patient wait this long during a pandemic? This guy has very poor bedside manners and talks with arrogance. He ordered blood work and assured me it only takes “2 minutes” after the long wait. When I asked for an exit direction from their staff, this PA replied “that way and will only take you 2 minutes to get out.” This guy has very poor customer service. The consult with him was more a disclaimer than helpful. I will never see the ASSISTANT of a physician who thinks he is better than a real physician.

Saw Dr. Shahbandi 2 weeks ago and had a 5 star experience. Very thorough and the whole staff was extremely caring of me. Well, to knock off 2 stars, I had a follow up ultra sound today. First let’s start off with when I made this appointment 2 weeks ago. My schedule it pretty hectic and I can only do late night appointments. So when I was trying to make an ultra sound appointment there were no techs in the office on my preferred day. The front office women suggested I get it at another office that they recommend and come back to review the results. I agreed and made the follow up for today. With a busy work schedule I had no time to make a ultra sound appointment and called to reschedule my Appointment with Dr. Shahbandi. While on the phone the women said my appointment was listed as an ultra sound plus review. Confused, I confirmed a few times so I wouldn’t have to leave work early, come to the office for there to be no tech there. I was Reassured there was 100% a technician at 5:40 pm. I was enthusiastic and kept my appointment. Well, I leave work early and with horrible weather. Of course there is an accident that backs me up 20 min. The minute I realize this I give them a call. Since this is “after hours” the real office didn’t answer and some man (unsure of his location) answered. I told him the exact issue and he took down all of my information and ensured that he would forward it to the staff at the wayne office. 20 minutes later I arrive at the office and let me tell you it was probably 6:03. And the front desk women says to me. “The ultra sound tech left”. I’m assuming she got my message about being late but she didn’t. Nor did they call to see if I was even coming. She tells me the tech left at 6:00. A whole 3 minutes ago. Frustrating, yes. If it wasn’t for the care of Dr. Shahbandi I don’t know if I would return. My first experience was fabulous. This office needs better communication and for the phone to be on the hook until the last person leaves for the evening.

I have been to see Dr. Li in both her Wayne office and in Clifton and was treated exceptionally well. The office staff was extremely helpful and pleasant and I didn't even get a chance to sit down and wait for anything. The ultrasound tech is awesome as well. she will squeeze you in or come in early if she has to. Thanks to Dr. Li and the entire friendly and compasionate office staff.

Dr. Shanbandi has been my urologist for years, and I wouldn't want to go to anyone else. He has a great professional and friendly demeanor and is always straightforward with the truth and your choices. He has never made me feel forced to do any procedures and has ever clearly explained my options and allowed me to choose. I would highly recommend him. His nurses and technicians are super friendly and professional and make me feel at ease!