Good all round easy to talk to staff and very helpful

Fantastic staff. Very friendly and helpful. Opened an account today all staff were super helpful and friendly and took the time to make sure we understood whole process

Service is quite good, not too long to wait.

They need training to know their job also who to contact when they do not know.

Fantastic service. Went in for my international driver's licence. Fast and efficient service

Very friendly staff.. Very accommodating and helpful.. They go out their way to help fix your problem or advise another source. .

A fantastic service from the first call to the tow truck arriving. A call from driver with ETA then a txt. Only fault was driver draining life out of starter motor and battery as he kept winding her over, knowing it was a blown fuel pump and wouldn't start to get my car from drive to truck instead of pushing it on the flat surface to make his job easier. I wonder if RACQ takes on cost of new battery and starter motor when this happens causing damage.

Very disappointed. I talked with a staff of woman. I asked about CTP insurance for moving unregistered vehicle to department of transport. She suggested me that I pay it for 6month or 12 month. Then I asked her “if I pay it now, do I need to pay CTP insurance when registration at department of transport?” She said “I don’t know!! I’m not working at department of transport!!” with slightly annoyed look. Then what are you working for? She always looked at her nails when I was talking. Insufficient explanation, rude attitude. I will never ask again as long as she is around. I would like to say her name, but I don’t.

It was just OK they still haven't followed through with the email they said that they would, happy to make me wait and take my money but no service.

The worse insurance company I came across with. They have finalised my car after 1 year and pay me less than my agreed value on my car almost 12k. The never listen to me on my concern just keep me on hold I will never recommend RACQ in my life

great people and the only insurance id recommend

Locked my keys in the car and they were there within an 45 mins and I'm not Member

Pathetic rang to see if I renued my roadside cover to see if would tow my car home. They said yeh fine took my money and then when had my money said wouldn't do it. Thanks a fn lot

Excellent service and attention to issues. Lovely staff

We were served there by friendly, knowledgeable people who were very helpful. We weren't kept waiting very long & our business there was fixed up in a short time. We were very happy with the experience.

Excellent service. Highly recommend the Branch.

My local branch.Not had the best experience dealing with most of the staff they don't smile and are very - matter of fact- recently had card issues and everyone seems to pass the buck including call centre staff.Be Accountable and fix the issues.

Customer service was A1,very helpful and my problem was solved straight away.

Went in to set up some auto repayments the staff were very helpful but auto payments never came out had to do it ourselves anyway

Terrible service, I've been trying to organise a hire car while mine is in for repairs, phoning 137202 is a waste of time, I was in a que for over 45 minutes and decided to bail out.

As it is every time I go to my bank since RACQ took over, I had to wait 45 minutes to be told I could not get a cash advance or any access to a bank cheque ,which was the settlement cheque from the sale of my house. With a long weekend following, I was not very happy and had to borrow money from a friend. My solicitor was quite happy to verify the legitimacy of the cheque. Facing at least 4-6 other people sitting and waiting does not look good.

The service was fantastic.These days hard to find any kind of customer service.Top marks RACQ.

Great friendly staff who helped me with insurance. Wonderful experience

great customer service. very friendly

Very friendly and helpful staff.

Very slow service just went in to pay a bill 15 minute wait the person could not work out how to receipt a cash payment because everyone pays by card ? In the end there excuse we have not been open very long they should train their staff better

Lovely staff, very helpful, was able to complete everything I needed

Went to RACQ in Westies North Lakes, friendly knowledgeable attentive staff ( maybe too attentive, tried hard to interest me in the highest category of their Roadside Assistance scheme).

Thank you Matthew from RACQ North Lakes for sorting out my insurance policies. Your knowledge and experience helped get my policies quickly completed. This store is always clean and very friendly staff.