1/5 William T. 1 year ago on Google
Created
on
17th
December
2022
Very
bad
service.
They
charge
you
double
at
front
counter.
Please
visit
if
you
want
to
be
cheated.
Bad
image
of
Japan.
[Update
on
19th
December
2022]
Despite
that
there
is
reply
below.
I
believe
that
the
potential
customer
are
smart
enough
in
observing
the
truth
and
whether
the
hotel
is
trustworthy
at
all.
The
reply
is
merely
an
excuse
to
get
away
from
the
hotel's
own
mistake,
and
it
shows
that
how
bad
the
hotel
is
in
their
public
relation
and
service.
I
travel
a
lot,
and
stayed
in
almost
all
hotels
around
Narita
Station,
and
this
is
the
only
hotel
which
I
have
found
cheating
the
customer
for
their
own
good.
So
better
avoid.
The
booking
site
didn't
show
that
the
customers
have
to
show
vaccine
certificate
at
the
front
desk,
nor
the
hotel
email
the
customer
to
inform
about
this
matter.
Therefore,
hotel
should
hold
the
responsibility
for
their
mistake.
Also,
checking
the
policy
of
that
discount
this
afternoon
shows
that
vaccine
certificate
overseas
and
PCR
negative
certificate
are
also
acceptable,
which
have
not
been
mentioned
by
the
front
desk
(which
I
am
happy
to
share
the
audio
record).
Charging
double
at
the
front
desk
is
no
difference
from
cheating,
which
place
the
customer
who
has
no
other
choice,
to
pay
for
their
own
mistake.
Trustworthiness
in
Japan
is
generally
good,
but
unfortunately,
not
in
this
hotel.
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