4/5 Roshni S. 1 year ago on Google
We
booked
one
night
of
the
Standard
AC
room
at
Rama
Heritage.
We
were
given
a
room
on
the
second
floor.
We
drove
to
this
place
from
Pune.
Right
from
the
time
,
we
were
received
at
the
parking
for
luggage,
our
experience
has
been
very
good.
Special
mention
of
Mr
Thapa
who
carried
our
luggage
to
the
room
and
showed
us
the
room
and
facilities
.
His
polite
behaviour,
and
careful
handling
of
our
luggage
was
very
heart
warming.
Rare
to
see
such
genuine
and
warm
behaviour
among
hotel
staff
these
days.
Our
Standard
AC
room
was
quite
big
for
our
expectation.
It
had
a
nice
attached
balcony,
2
windows
that
openend
into
the
balcony,
one
cupboard
that
could
easily
accomodate
clothes
of
2
people,
a
2-seater
sofa,
a
double
bed
with
side
tables,
a
tea
/
coffee
maker,
a
full
length
mirror
and
a
pretty
decent
sized
attached
washroom
with
solar
geyser.
The
bathroom
also
had
shampoo
and
liquid
body
wash
dispensers
and
thankfully
not
those
tiny
lifebuoy
soaps
or
clinic
plus
sachets.
Would
also
like
to
mention
the
easy
height
of
the
staircase
leading
us
from
the
ground
floor
to
our
rooms.
The
height
of
the
stair
case
has
been
carefully
designed
keeping
in
mind
convenience
of
elderly
guests.
Of
course
there
is
a
lift
but
you
may
need
to
take
stairs
at
times
as
the
lift
can
accomodate
at
most
4
people.
We
also
had
an
early
dinner
at
their
restaurant
and
loved
the
food.
The
Kashmiri
Pulao
was
divine!
We
also
liked
the
Shahi
Tukda
(dessert)
Just
2
areas
of
improvement
:
1)
The
experience
at
the
reception
while
making
the
final
payments
was
cumbersome.
We
did
not
have
enough
cash
on
us
to
pay
the
food
bill.We
were
pretty
sure
a
hotel
like
Rama
Heritage
will
easily
accept
cards.
But
both
their
card
machines
were
not
connected
to
power,
they
were
not
charged
nor
were
they
connected
to
a
telephone
line
or
internet.
They
actually
had
stored
one
machine
in
another
office
and
not
at
the
reception
desk.
Although
we
did
not
want
to
make
the
payment
using
UPI,
we
had
no
other
choice.
It
took
us
15-20
minutes
to
finally
make
the
payment
as
the
gentlemen
at
the
reception
took
that
much
time
to
try
to
make
the
card
machine
functional.
2)
Their
parking
area
is
really
small.
Hotel
guests
and
walk-in
guests
have
to
share
that
space.
It
would
be
a
good
idea
to
separate
the
hotel
guest
parking
from
the
walk-in
guests
in
some
way.
Bringing
the
car
into
the
parking
and
getting
it
out
needs
heaps
of
patience
as
you
have
to
maneovre
your
car
through
the
narrow
gaps
between
other
vehicles.
I
must
mention
that
the
guard
did
a
very
goood
job
here,
helping
us
park
every
time.