3/5 Sanjeev D. 11 months ago on Google
I
recently
stayed
at
this
hotel
and
overall
had
a
pleasant
experience.
The
room
provided
was
spacious
and
well-maintained,
ensuring
a
comfortable
stay.
The
highlight
was
the
delicious
food
served
at
the
hotel's
restaurant,
prepared
exactly
as
per
our
request
for
less
spiciness.
The
staff
members
were
courteous
and
attentive
throughout
our
stay,
with
one
minor
exception.
During
a
room
service
(dinner)
transaction,
we
paid
in
cash
and
unfortunately,
the
person
forgot
to
return
the
balance.
While
it
might
have
been
a
simple
confusion
or
mistake
due
to
rush,
it
is
unexpected
from
a
four-star
hotel's
staff.
We
notified
the
incident
to
the
Front
Desk
Manager
during
the
checkout
process,
but
we
are
yet
to
receive
any
response
from
the
hotel
regarding
this
matter.
Despite
this
incident,
I
must
say
that
Clarks
Inn
Suites
Gwalior
provided
a
comfortable
and
enjoyable
stay
overall.
I
hope
the
hotel
management
takes
note
of
this
feedback
and
ensures
such
incidents
do
not
occur
in
the
future,
as
it
affects
the
overall
guest
experience.